Reviews (85)

Overall rating
3.3
Counts per rating level
  • 49% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 35% of ratings are 1 stars
September 2, 2019

1) It's so misleading that is says "free" when it obviously isn't if you have more than 2500 subscribers. 2) They have to "review" your account before sending your campaigns, and of course they charge you before hand so even if they decline your account they still get the money and you paid for a service that was of no use.

Mumui
Mexico
6 months using the app
MailerLite replied September 3, 2019

Hello,

You can visit our pricing page for more details regarding our free and paid plans - https://www.mailerlite.com/pricing

The review process is the usual process we ...

March 29, 2022

I had seen very low ratings for the mailerlite app on shopify but thought how bad could it be and still went ahead with it. 09 days later, I realized that I just lost money and time on this app and nothing else. I paid for a list of 13,000 suscribers and then was told need to verfy the list. In batches first had to verify 2500 contacts and upon an open click of above 5% I could get to test ...

Ottoman Jewels
Pakistan
5 months using the app
MailerLite replied March 29, 2022

Hi Ottoman, we'd love to dive further into your case and have a chat about it! If you could email us a feedback@mailerlite.com with some extra details of your account, I can ...

October 25, 2019

I just registered and got the same message I've been reading about in these low reviews.
" We received your request for approval, but at this point, we're unfortunately unable to give you full approval.
We perform comprehensive checks to determine if an account is valid and complies with our Terms of use and Anti-spam policy. Your account didn't pass this test, for now.
Your website has no or ...

Empress Sabbat
United States
5 months using the app
MailerLite replied October 30, 2019

Hello,

Please be informed that your account is approved and you are free to use it.

Thank you!

July 25, 2018

Waste of time, Disapproved the account without revealing reasons!

Nighty House
India
3 months using the app
MailerLite replied March 13, 2019

Hi,

Sometimes we can’t reveal the reason why the account was disapproved. We have a lot of automatic algorithms and also manual checking, but in most cases, we prefer to ...

Edited April 8, 2021

Absolute criminals. After they verified my emails and subscribers and then after 2 weeks of use they then asked for an upgrade. When I questioned why an upgrade they cancelled my account.

Erectimus
Australia
10 days using the app
MailerLite replied April 15, 2021

Hi there! Sorry to hear you didn't have the best experience with us. I would love to figure this out with you a bit further - could you email us to feeback@mailerlite.com? I ...

June 12, 2019

Ran pretty great until they disapproved us for no good reason. Didn't even want to try to work things out. USELESS.

Combat Tread
United States
9 days using the app
MailerLite replied June 14, 2019

Hello!

We have just approved your account and you can use it as per usual. Sorry for any inconvenience this may have caused.

If you have any questions, you can always reach ...

March 20, 2019

Complete scam and waste of time.
They never mention upfront how convoluted their policies are. Need approval to send 1000+ emails. Need to inform them where and how you got the emails in your existing database. On top of that, email list import is terribly slow.
Even if you end up being approved, be prepared to be blocked that after the you send out of the initial batch of the emails.
We paid for ...

www.x-wear.com
United States
8 days using the app
MailerLite replied March 21, 2019

Hi,

Unfortunately, your account breached our Anti-Spam policy and hit allowed threshold for bounce rate and spam complaints, because of that it had to be closed.

We work ...

January 24, 2020

Don't go for them! Just don't! The app is really good, I love it, BUT the customer support is AWFUL! Countless emails sent without an answer. And to get an approved site is like a raffle, in spite you might be perfect! AWFUL CUSTOMER SUPPORT and you've already lost a cliente

PetsAllAround
Portugal
5 days using the app
MailerLite replied January 27, 2020

Hello!

Sorry for any inconvenience caused.

It seems that you have created 5 accounts with MailerLite and one of them is approved and you can use it (we allow 1 account per ...

Edited October 5, 2019

They just get your subscribers list and that's all. I think its scam. My store is 5 years old what its mean please finish your website)))))i finish it 5 years))
Hello,

thanks for reaching out! We could not approve your account because your website does not work. We need to check your website to see what type of content are you planning to send. Please finish your website and content us, then we' ...

Smart-Novelty.com
United Kingdom
2 days using the app
MailerLite replied October 14, 2019

Hello,

I am very sorry you've had a bad experience with our app, however, some accounts are not approved in order to make sure the best possible deliverability.

Your ...

October 15, 2019

would not allow me to fully set it up on my OWN SHOP. I confirmed it through my Gmail account but it makes you have to create a domain just to confirm AGAIN through a useless Shopify email which us unnecessary when you choose the option for you the reason why you don't have a domain it denies your request, but I been using my site for a while.

SmoothIncDesigns
United States
1 day using the app
MailerLite replied October 21, 2019

Hello,

Your account is currently approved and you are free to use it, however, if you have any additional questions or concerns, please contact us at info@mailerlite.com

...