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This app continues to perform poorly. We have been using Mailerlite for years and shopify for about a year. During the year we've been using the ML > Shopify integration we constantly have to reconnect the app b/c it stops showing ecommerce details for our campaigns and workflow automations. This is EXTREMEly frustrating as it's impossible to get an idea of how well our campaigns are performing when we have no ecommcere tracking. We also can't tell if it's working well or at all when it comes to using shopify tags for our customers/subscribers b/c it's so unreliable. The support is maybe the only thing that's worse than the app. I have put in tickets for this almost on a weekly basis for probably more than a year.
How do we keep from getting Spam email signups?
The app is easy to set up and the email templates are great. The HUGE PROBLEM is functionality. The automation simply does not work. We have set up 3 different automation sequences, all to different opt in lists and all with different triggers. NONE of them have worked properly from the start. Customers and subscribers have been emailing us confused about the emails they are receiving. What a nightmare.
The Mailerlite team keeps telling me "our team is working on it". Two weeks into using the software, nothing has been fixed. I have subsequently had to pause all automation and manually send all emails.
Switching from Mailchimp to Mailerlite was an easy 1 hour project. Trying to get Mailerlite to work properly has taken several days of my time... and is still causing issues. I have zero faith in moving forward with them as our email software provider.
Ultimately, I will be switching back to Mailchimp after wasting a lot of time on this app and confusing a lot of our customers.
This is the worst app. I switched from MailChimp, which I'd used for 2+ years without issue because they stopped supporting Shopify. I spent a week moving my list over, setting up pop-ups, landing pages and syncing it to my site. I sent one email during this time. The whole time (a week) I used it, I was getting a lot of suspicious sign-ups to my list, but MailerLite didn't filter robo-sign-ups like MailChimp, so I enabled double-opt-in and it fixed the issue. I had slowly started to cull the weird signups when my account was terminated for "sending spam." No notice, no way to re-up my account. Waste of money and a waste of time.
Hello,
Sorry for any inconvenience caused. Your account has been approved and you can use it now.
If you have any questions, you can always contact us via live chat or email us info@mailerlite.com
Thank you.
Absolute criminals. After they verified my emails and subscribers and then after 2 weeks of use they then asked for an upgrade. When I questioned why an upgrade they cancelled my account.
Hi there! Sorry to hear you didn't have the best experience with us. I would love to figure this out with you a bit further - could you email us to feeback@mailerlite.com? I can have a further look into this with you.
- Lay
Complete scam and waste of time.
They never mention upfront how convoluted their policies are. Need approval to send 1000+ emails. Need to inform them where and how you got the emails in your existing database. On top of that, email list import is terribly slow.
Even if you end up being approved, be prepared to be blocked that after the you send out of the initial batch of the emails.
We paid for a month, used them once to send out emails - they blocked the account because they didn't like the email database (which initially had been approved...). They REFUSED to issue a refund.
So far the worst app found in the Shopify app store.
Using this app for free might be ok, but don't anticipate any of the promised services to work in the paid plans!
Hi,
Unfortunately, your account breached our Anti-Spam policy and hit allowed threshold for bounce rate and spam complaints, because of that it had to be closed.
We work hard to ensure the best possible deliverability for our customers.
would not allow me to fully set it up on my OWN SHOP. I confirmed it through my Gmail account but it makes you have to create a domain just to confirm AGAIN through a useless Shopify email which us unnecessary when you choose the option for you the reason why you don't have a domain it denies your request, but I been using my site for a while.
Hello,
Your account is currently approved and you are free to use it, however, if you have any additional questions or concerns, please contact us at info@mailerlite.com
Thank you!
They said my account isn't approved because their algorithm didn't think it was worthy.
I've been using MailChimp for the last four years and the only reason i wanted to switch was because of the high cost. Well, i guess not. I'd rather pay the higher cost and get seamless service rather than get rejected by an algorithm.
Unbelievable! ignored recent bad review and installed, go to register and guess what? SERVERS DOWN!
Needless to say deleted and now to delete and coding left behind what a pile of s"*!!!
I had seen very low ratings for the mailerlite app on shopify but thought how bad could it be and still went ahead with it. 09 days later, I realized that I just lost money and time on this app and nothing else. I paid for a list of 13,000 suscribers and then was told need to verfy the list. In batches first had to verify 2500 contacts and upon an open click of above 5% I could get to test another 2500 contacts. Once test resulted in a high bounce rate, which then according mailer lite meant I had to get my list verified. Their system showed me a value of 81$ to get my list verified and I was told by them not to use a free option. Obviously after wasting so much time and effort I said I want to shut my account as this is is agonizing, upon which I was told it is not in their policy to offer a refund. That is $75 down the drain and my first 1 star review in my life.
Hi Ottoman, we'd love to dive further into your case and have a chat about it! If you could email us a feedback@mailerlite.com with some extra details of your account, I can have a look further.
- Lay
Please do not download this app. The website is very hard to navigate and it doesn't attach to your store. My auto emails aren't going out at all. I also don't like how they don't have a live chat option.
Hi there - my apologies for not replying sooner, this is definitely not the intention from our part.
We want to understand more of this situation - even if it's to help us understand how we can improve with this feedback. If you would like to send us your experience via feedback@mailerlite.com, we love to read it.
They didn't approve my account because the algorithm didn't trust/like me. Stay away from this. There are better apps.
Hi there, We love to understand the situation a bit more. Unfortunately, at the moment, I do not have enough details to know the history. If you'd like, you can email me at feedback@mailerlite.com with more information and I can have a look into this and maybe have a chat about it?
- Lay
We've been using it for a year and so far so good, it's still being much cheaper than most of its competitors
Thank you for the lovely review! Really enjoyed your new arrivals. They've very summer ready - the "Hearts" collection is probably my fave.
- Lay
Bad experience with this app. Unhelpful customer service. Worked fine but they are misleading about emails count. They lead you to believe you pay for X number of emails per month, but after the month ends and they take another payment, the email count does not reset.
Hi ther - I would love to understand your experience a bit more. Would it be possible to get further details of your account? You can email this to me at feedback@mailerlite.com
I can then have a further look and give you a more personalized answer.
- Lay
I think this should be an awesome app, but however I was rejected because it mentioned that my account doesn't comply with their terms or community standards which I am not sure why? They should give a deeper rationale before rejecting someone automatically using their own algorithms. It will be great if someone on their end can approve the rejection and add on a detail reason why it is being rejected and what can be done to enroll a potential customers before an email is sent out. I will update or delete my review if I got a proper reason why it is rejected... or at least a solution for me to be onboarded to their services...
Hi there, thank you for reaching out to us. I would love to hear a bit more from you about this and get some details from your end, so I can dive into our history and figure this out together. Could you please email me at feedback@mailerlite.com?
- Lay
We switched to Mailerlite mostly because of price but we very quickly found that it was much easier to use and we could produce much better emails quicker and easier. Their personal customer service is outstanding too - as good as you could ever expect.
Switching to MailerLite has made a huge difference in our e-mail marketing- for the better! The ease of use and the e-mail tips + tricks really are boosting our e-mail presence! Highly recommend!
Can we just say that we feel all the love in this review and we love your Instagram presence! The metal purse is definitely one of a kind. If there's anything we can help you out with, you know where to find us.
I spent quite some time trying to find a good Email Marketing app that integrates with Shopify. All the usual suspects appeared to have some showstoppers for me, so when I came across MailerLite I decided to give it a try regardless of the number of bad reviews. Surprisingly I found a great UI/UX and all the features I was looking for. So far everything works well, although it doesn't seem that the customer list is getting synchronized in the direction from MailerLite to Shopify. Therefore 4 stars.
Hi there! Thank you so much for leaving us some love and helpful feedback, We will make sure to look further into this.
Just wanted to say that we love the collection of cases you have in your store especially the ones from recycled skate decks and discarded fishnets from Popsicase. Keep spreading the Eco-love 💓 all around.
Lay
DOES NOT WORK - DO NOT WASTE YOUR MONEY I've lost count of the amount of times I have been on live chat with 'experts' to resolve what are simple automated campaigns that just do not work, each time they tell me the same procedure and when it doesn't work they 'escalate' it and cannot find a solution. It's a shame because the interface is easy to use.
Hello,
We are sorry for the issues you have been experiencing regarding automation campaigns.
The team is working to fix it as soon as possible and once it's fixed, we will let you know.
Appreciate your patience.
Easy to set up autmation and custimize templates. However weeks in to the service none of my autmations work, they have "bugs" that are still being fixed. I didn't realize they weren't working until customers I knew took actions that were supposed to trigger these and then I realized it wasn't working. Paid for an add to direct ppl to sign up for the newsletter and couldn't understand why the visits were so high and the sign up was zero. Lord knows how many newsletter sign up I missed.
Hello,
We are really sorry for the inconvenience you have experienced.
We are aware of the issue, it has been already escalated and being worked on, to fix it as soon as possible.
Thank you for your patience.
This was the easiest 5 star review I've ever given. Mailerlite has been such a smash home run for me, that now I actually ENJOY working on my email marketing. I'd used Mailchimp for years, but never really felt "at home" or in sync with the app. I find ML's interface to be clear, logical and actually pleasurable to use. The support is amazing - the chat picks up in just a minute or two, and they all have been so helpful, friendly and gotten me to solutions fast. If all tech support was as good as ML's the Internet would be a much better place. Also I've gotten tons of use from their functionality support pages, feature walkthrough videos and Marcin's webinars – many marketing concepts and flows that I'd been avoiding for years, I now feel are within my grasp. Much love to Mailerlite.
All I can say is: WOW!
Thank you for writing such a special review. All the MailerLite's team is melting because of your kind words. We are glad to hear how much you love the user-friendliness and uniqueness of our product and the efficiency of Customer Support.
We're here to support you for whatever you'll need in the future and Marcin gave back a thank you ;)
Have a Lite Weekend!
Irene
The app looks GREAT! The customer support is AWFUL! Countless emails sent without an answer. And to get an approved site, I'm STILL WAITING, The CUSTOMER SUPPORT......
Thank you for the feedback. I'm glad to hear you like our app!
It seems that our Customer Support team has replied to your questions. However, if you have any other questions or if something remained unclear, please contact again our support team which will be more than happy to help you.
Best,
Irene
The mailerlite app is great. I have been working the App during 3 months and has been great. You can customize the emails and it’s cheaper than other mail apps. You can build and grow your mailing for free, while learn how to use it and maximize the service. Also, great customer service.
The only downsize, is that you have to use a desktop to create the email. But the mobile app is great to see the results in a realtime basis. Thanks!!
We are happy to receive a 5-Star rating and thank you very much for your feedback!
Irene
I spent about 2 weeks researching all the different email marketing providers. Some were over complicated and pricy.... whereas Mailerlite was perfect. When considering whats best for you, really think about what you actually need. I reckon most of the time Mailerlite would be fine.
Their system is so user friendly and enjoyable to use with great live chat support. I moved from Mailchimp and I now feel more in control of the system.
The reason I think for why there are so many negative reviews.... is that you need a business email at first, but if not setup may just take slightly longer.
The MailerLite team works hard everyday to ensure the best experience to the customers and we're more than happy when we read a review like the one you left. Thank you!!
Irene
Works great, packed with features, and the email design is great. Highly recommend using this app for email blasts + automation.
Thank you very much for your feedback and the 5-Star review!
Irene
I've used lots of EDM platforms and Mailerlite is by far the best and cheapest I've found. It's easy to create beautiful EDMs, pop up and workflows for automated emails, all in one place. The analytics are great, I love how I can track the effectiveness of my campaigns directly against the resulting sales. Highly Recommend.
I really don't understand the bad reviews, I'm so happy with Mailerlite! It's super simple and user-friendly. It works wonderfully. I only have contacted support once but they were quick and very helpful.
The Shopify app just works syncing my customer data as it should, no complaints!!
If you don't get approved it's because you don't comply with their policies, not because the app is bad. Just look somewhere else instead of leaving an angry comment with a one-star review that doesn't help anyone.
I had added and deleted a few email apps because I am NOT tech savvy at all and they were just too complex. Found where this app was recommended for simple set-up so decided to give it a go. I took it slowly, had two tabs open (for embedded and pop-up form) so that my opt-in and thank you info would look the same no matter which form my visitor uses. I customized them, added some stuff to make the email and thank you more interesting, and then added the HTML code to the theme code. It looks great, and more importantly, it works! I'm so proud of myself!!
Hey,
Thanks a lot for your feedback! We are very happy you've had success setting up the forms, keep it up!
If you will need any help, you can always contact us - support@mailerlite.com
Don't go for them! Just don't! The app is really good, I love it, BUT the customer support is AWFUL! Countless emails sent without an answer. And to get an approved site is like a raffle, in spite you might be perfect! AWFUL CUSTOMER SUPPORT and you've already lost a cliente
Hello!
Sorry for any inconvenience caused.
It seems that you have created 5 accounts with MailerLite and one of them is approved and you can use it (we allow 1 account per organization). If you are having trouble accessing the account, please contact support@mailerlite.com and we will gladly help you out.
Thank you!
I just registered and got the same message I've been reading about in these low reviews.
" We received your request for approval, but at this point, we're unfortunately unable to give you full approval.
We perform comprehensive checks to determine if an account is valid and complies with our Terms of use and Anti-spam policy. Your account didn't pass this test, for now.
Your website has no or insufficient content. We require all our users to have a fully finished website.
We recommend you to update your account so it complies with our terms and policies, and then request another approval. Normally you should be fine then."
*** My website has been fully finished and functional for a long time. Insufficient content? What kind of foolishness is that?
Hello,
Please be informed that your account is approved and you are free to use it.
Thank you!
They just get your subscribers list and that's all. I think its scam. My store is 5 years old what its mean please finish your website)))))i finish it 5 years))
Hello,
thanks for reaching out! We could not approve your account because your website does not work. We need to check your website to see what type of content are you planning to send. Please finish your website and content us, then we'll review your website and account.
Let me know if you have more questions related to this matter!
Kind regards,
Hello,
I am very sorry you've had a bad experience with our app, however, some accounts are not approved in order to make sure the best possible deliverability.
Your subscriber list will be deleted.
Thank you.
We love Mailer lite at couryah, we are using it to send out email marketing campaigns and we even have the option to schedule the email in a later time to match our high traffic times. Easy to use and we are very happy with the FREE plan and as we grow the company, we will certainly explore the plans to match our needs. Great Job to the team at Mailer Lite!! I would love to see more block options tho so we can get more creative with our email layout! Thanks tho! Thumbs up for sure
don't even try to install this app...total waste of time...they are on shopify just to waste people's time & money
Hello,
Sorry for any inconvenience caused. Your account has been approved and you can start using it now.
Thank you.
1) It's so misleading that is says "free" when it obviously isn't if you have more than 2500 subscribers. 2) They have to "review" your account before sending your campaigns, and of course they charge you before hand so even if they decline your account they still get the money and you paid for a service that was of no use.
Hello,
You can visit our pricing page for more details regarding our free and paid plans - https://www.mailerlite.com/pricing
The review process is the usual process we follow for all accounts to ensure the best possible deliverability to our current clients. As no campaigns were sent, you can always ask for a refund.
If you have any questions, you can always reach out to us via live chat or at info@mailerlite.com.
We are sorry if this has caused you any troubles.
Thank you.
This service and app allows me at an entry level to have all the options of the more expensive Email/Automation/CRM services and to grow when I grow. Im really happy with the functionality of Mailerlite and the how to videos are awesome. Thanks Guys!
They just collect the customer data and app is not functional. Horrible customer service, the expect us to contact them multiple times to resolve.
Hello,
I am sorry for any inconvenience this may have caused. Your account is approved and you can use the app.
If you have any questions, you can always reach out to us at info@mailerlite.com
Thank you.
Honestly we tried quite a lot of E-Mail Marketing Providers and have not been satisfied until we found mailer lite. They doing a real good job. The interface is so user friendly, instant support and automations work perfectly. In addition the provide informativ and helpful content! We are really happy that we finally found this awesome E-Mail Marketing Provider. Thank you Mailer Lite!
i sign up for use this email for business i use klaviyo and constant contact for years never seen such crazy explain why i was not approve.
Sorry, we can't approve your account
We review all new customers in order to protect our system and others from potential spam email.
Our system performs many checks and tests to determine the validity of new accounts. Unfortunately your account didn't pass those tests.
If you believe that it's a mistake, please contact us at
WHY WILL I WASTE ME TIME TO CONTACT YOU.
YOU NOT THE ONLY EMAIL COMPANY, YOU ALL NEED TO CHECK MY HISTORY WITH MY OTHER TO BUSINESS, NEVER I HEARD SUCH CRAP. SHOPIFY NEED TO GET YOU OFF THE PLATFORM.I DID NOT EVEN SEND A EMAIL TO NO CUSTOMERS. YOU ALL ARE JOKE ANS WASTING PEOPLE TIME.
approve@mailerlite.com
Hello!
It seems that you have created 2 accounts with MailerLite and you can have 1 account per 1 organization. The first account you have created is approved and you can use it.
If you would like to get more details, please contact us at info@mailerlite.com
We are sorry for the trouble.
Less than 1 if I could!
My account was terminated for "sending spam." even if my spam score WAS 0%!
No notice, no way to re-up my account. Waste of money and a waste of time! Not even a refund!
Don't switch from Mailchimp!
Hello,
Sorry to inform you, but unfortunately, the content you were sending is prohibited by our Terms of Service. Due to this breach, no refunds are offered.
I thought I found a good email marketing app I like this app but it is too HARD to use. I can't figure out how to send an email to just one subscriber or how to upload my pictures from my store. I watched the Video and it showed something different then what I see in the app when I trying to create a campaign. Thinking about deleting the app from my store.
Hello,
I am sorry you are having a bad experience with the app.
Could you please contact us at info@mailerlite.com? Our support team will walk you through and answer the questions you have.
Thank you!
This app is constantly not working. I've been using this for over a YEAR. The support is not helpful at all if they reply. I literally pay to send emails and half of the time I can't because of how well this company works. FIND ANOTHER APP.
Hello,
We’re very sorry to hear about your experience.
I have reviewed your communications with our support team to see if there’s anything that went unanswered.
I can see that you’ve reached out three times and all three times we replied and offered a solution in less than 15 minutes.
Please let us know in case there any other issues that were not brought to our attention, we’ll be happy to help.
So far , The App is Awesome.
it has everything i am looking for , They added the abandon cart as well.
Thanks
Ran pretty great until they disapproved us for no good reason. Didn't even want to try to work things out. USELESS.
Hello!
We have just approved your account and you can use it as per usual. Sorry for any inconvenience this may have caused.
If you have any questions, you can always reach us via info@mailerlite.com
Thank you!
Não fui aprovado sendo que meu site é valido tenho dominio e hospedagem, seus sistemas de aprovação automatizados não aprovaram meu site válido isso é ruim depois deu ter perdido maior tempao configurando o mailer lite automatico
Hello,
Very sorry for any inconvenience caused. Could you please contact us at info@mailerlite.com and your account will be approved.
Thank you!
Really cool app, but also fantastic service I am using in all my projects and I have never been disappointed!
Fairly easy to use. it has a nice basic free features i will upgrade after i start generating more sales. You can see it in action at www.HawtTees.com also you can save 20 buck off sub if you use my code https://www.mailerlite.com/invite/fdab4d2a594c5
Just don't waist your time. Poor product and even worse customer service. If I could give it less then one star I would.
Hi there,
We understand that the account disapproval might result in bad reviews, but our main priority is the best possible deliverability for our customers. That’s why we have to disapprove some accounts which are not in compliance with our Terms of Use and Anti-Spam Policy.
No idea how any of you can rate down this app. I mean, I am in customer service my whole life and having communication with Andrew McGrath from Mailerlite makes clear, that the company puts trust into their people, who help you so perfectly, I can not find words for it. The App is soooo easy, my grandma could use it and the templates for the emails are just insane good. Big big compliment to this company and especially to their good customer service, as a brand is build on people and happy that I can enjoy the result of it. Best to you - use it, try it - make your experience and I promise you, you will love it. Peace from France - Alexandros Tsachouridis Mondon
I tried to use this app in place of Mailchimp for Shopify, however their automated approval systems did not approve my valid website. As you would expect with Eastern European support, they were no help whatsoever.
Avoid wasting your time with this substandard application.
Hi,
I can see that your account is approved at this moment. If you need any help, please contact us at any time. Our customers’ happiness rating is 97%!
Great interface, but when going to send emails with the paid account they declined the sending and said I need to get them proof of other email campaigns and send 1000 first... nightmare and waste of time well I am trying to send out black friday emails....
Hi there,
We understand that the account disapproval might result in bad reviews, but our main priority is the best possible deliverability for our customers. That’s why we have to disapprove some accounts which are not in compliance with our Terms of Use and Anti-Spam Policy.
This Mailer Lite is very easy to drive with very attractive touch. That give you more open email and opportunity to growth your business. And the staff is great.
Installed easy, straight forward to use, does all I need for now and are other features available I might start using as my store grows. No issues so far, first mail sent without a hitch, and can see how many opened the mail too on free plan.
Mailerlite is an amazing marketing tool, with great newsletter templates and their support team super helpful and friendly.
Waste of time, Disapproved the account without revealing reasons!
Hi,
Sometimes we can’t reveal the reason why the account was disapproved. We have a lot of automatic algorithms and also manual checking, but in most cases, we prefer to keep it private.
Junk waste of time, they denied my account even though ive been open for years and have hundreds of happy customers and never sent spam, I railey even use email marketing.
Hi,
We tried to look up for your account but the one with the same name does not have any activity. And if we disapprove the account, we have a reason for that - we always want to ensure the best deliverability for our current customers.
I've been using Mailerlite for a while on a different business - and when I added it to my Shopify store, I was less than pleased because I had to do everything manually.
But they recently gave a huge update to their Shopify integration and boy am I impressed.
One of the hardest things before was creating campaigns that use products from my store - I had to manually upload all the photos, connect the links, put in the titles... omg it was exhausting. It would take me almost an hour to create one campaign.
But with this new update, they've integrated the product feed right into the email creator thing and what once took me one hour to complete now takes about 7 minutes. I created 5 campaigns this morning in record time. And I am blissfully happy about it.
I've been shopping email providers for Shopify for a while, and kept Mailerlite even when I didn't like it very much- but now that it's finally got this huge update, I'm officially done shopping.
Just AMAZING. Easy to install good automation, useful templates. Thank you.
Great app! Love it! I am about to delete the other similar apps that I have previously installed.
Great app. Beautiful templates that are easy to use.
Thanks!