Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

June 4, 2019

It's really good that the app charges you only when you get real subscribers, more than 250 if I'm not mistaken. Very user-friendly and fairly priced.

HOPE & STONE
Estonia
Over 1 year using the app
Marsello replied June 23, 2019

Thanks for your review :)

December 24, 2017

Perfect solution for a small business like mine! Very easy to set-up and manage!

Ilovemilistudio
Singapore
About 1 year using the app
December 30, 2018

great app easy to use and easy to tailor to your needs. Great for customer retention as well. Would highly recommend to anyone.

Big Boys With Cool Toys
Canada
About 1 year using the app
August 2, 2019

Great app! I'm using it on my online store Wine-ishthings.com and it's just what I needed. It gives my store credibility and it's user-friendly.

Wine-ishthings.com
United States
About 1 year using the app
October 3, 2017

Just love the rewards program.

Sparkle N Twist Boutique
Canada
About 1 year using the app
December 13, 2022

We love the loyalty program at Marsello. In any case the customer service is helpful and very quick. They are very professional!
Hopefully they will not stop at developing and will continue at their great job!
Congrats!

Magenta Shop Slovakia
Slovakia
About 1 year using the app
Marsello replied December 13, 2022

Thank you for the review!

September 16, 2018

I use Marsello to help me build my email marketing list and to reward all of my customers with customized discounts. Loved the previous version as well as the new!!!!

KoKo Kouture
United States
About 1 year using the app
September 22, 2021

They have top notch customer service and always get back to me promptly if an issue or question arises. I like the emails they send to help me convert abandoned carts and they just offer a lot of tools to keep me from getting 3 different apps to do what this one app does.

Oji Amorè
United States
About 1 year using the app
Marsello replied September 22, 2021

Thank you so much for the awesome feedback! It’s our mission to have all your marketing needs in one place so we’re delighted that we’ve been able to help you accomplish that. I’ll make sure to pass your kind words on to the team. All the best!

December 4, 2018

love this app especially since it is free. They have been super helpful on fixing features and helping so 10/10

Boneyard Barbering
United States
About 1 year using the app
April 9, 2021

used Marsello app for about a year now. Started on the regular plan and then upgraded to the Pro plan. Easy to use (both for me and my customers), easy to adapt to promotions, customers like the rewards and helps drive my customer email list. I like the look of the promotions and emails available and think they suit my store really well. Clean, bright and easy to use. had a small billing issue but live chat function resolved this very quickly and efficiently. set out to find an app to add to my store that rewarded my loyal customers and this is exactly what Marsello delivers. I don't have time for tricky apps or system issues. Never had a problem. Highly recommend. I have earned far more in returning, rewarded customers than i have spent on the app.

Maisie Gray
United Kingdom
About 1 year using the app