Reviews (725)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, noting its seamless integration with Shopify that simplifies managing product listings and sales channels. The customer support is highly regarded for being accessible and helpful. Merchants also report successful sales and increased visibility due to the app's effective product syncing and valuable advertising opportunities on major marketplaces.

September 4, 2022

So my account got suspended immediately after I created the account. I was chatting with one of their teams and she promised to help me out with the platform. She didn't help me at all and I was told that's final. Like I haven't done anything yet. It's really hard to market our businesses these days, they're acting strange. Thank you for not wasting my time

Diamonygift
Italy
10 minutes using the app
Microsoft replied September 5, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

December 4, 2022

Doesn't work if your store uses custom policy pages. We are trying to set this up and can't get it done because there's a "checklist" your store must comply with to be able to use the app. One of the requirements is to have a Privacy and Terms policy pages done THROUGH SHOPIFY. We have these as custom pages on our website, and the app won't recognize them. It keeps redirecting us to the native Shopify functionality which we don't want to use.

VAL NEVADA
United States
9 minutes using the app
Microsoft replied December 5, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

Edited June 20, 2021

The app is available in only the US and Canada. This is pretty poor considering Microsoft's resources.

Owl & Badger
United Kingdom
8 minutes using the app
Microsoft replied August 23, 2021

Thank you for your feedback. I'm sorry that the app isn't currently available in your market. We hope to make this available to you as soon as possible so we can better assist you expand your business presence on our platform. Feel free to reach out to us with any additional questions at msftadsappsupport@microsoft.com.

Edited August 3, 2021

What I need for my Business is to target Air Force Parents that their Kids are Joining the U.S. Air Force. My Website is af-family-apparel.myshopify.com
This way they can at least look at the Merchandise I have to offer. I do have some advertisement but need more he;p. Thank You Larry

AF Family Apparel
United States
14 minutes using the app
Microsoft replied August 24, 2021

Thank you for your review. I'm glad you were able to get advertisements running, and I wanted to share some additional information about our audience targeting targeting options below:
https://help.ads.microsoft.com/apex/index/3/en/56730

We are happy to help you further if you need more assistance, please email us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.

April 30, 2020

App jerking me around from the start. Does not recognize my MS account, then when I sign up... says I have account that changed something and need to wait for some code... the usual time wasting BS apps have to avoid logic and ease. Stop testing on techies and test on real people!

The Bandana Blanket Company
United States
10 minutes using the app
Microsoft replied May 13, 2020

Thank you for your interest in the Microsoft Advertising app. We're sorry to hear that you are having issues with setting up the app. We understand that this can be quite frustrating and have escalated this to our team to have someone reach out to you shortly. In the meantime if you should have any additional questions please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

June 13, 2023

easy to use and set up with Shopify. Hopefully, we can get s some sales with the ms ads connection.

AROYA Swag
United States
2 minutes using the app
Microsoft replied June 14, 2023

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

October 31, 2024

Nature Source Coffee
United States
Almost 4 years using the app
Microsoft replied November 4, 2024

Thank you for your positive review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need further assistance. We are always happy to help!

October 22, 2024

Altamonte Diesel
United States
Over 1 year using the app
Microsoft replied October 23, 2024

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

October 11, 2024

Quilts By Gran
United States
12 months using the app
Microsoft replied October 14, 2024

Thank you for your positive review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need further assistance. We are always happy to help!

August 30, 2024

TN Heavy Equipment Parts
United States
Over 4 years using the app
Microsoft replied September 2, 2024

Thank you for your positive review. We are glad to see you like the app so much! Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions. We will be happy to help when possible.