Reviews (662)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly setup and insightful analytics that enhance understanding of customer behavior and interface issues. The session recording feature is particularly valued for viewing customer interactions directly, aiding in business improvements. Its availability as a free tool and compatibility with both mobile and PC platforms are also highlighted, making it accessible for tracking and improving customer engagement.
Refine
-
By rating
Una herramienta impresionante, puedes ver exactamente los movimientos de la gente dentro de tu web, ya sea con móvil o con PC
iyi değil. çok karışık. bilgiler doğru değil. desteğe ihtiyaç var.ayrıca benim girişlerim görünüyor. görünmemesi lazım. site bir türkçe oluyor bir ingilizce oluyor. basit işler her zaman daha tutulur. ancak bu puan kalıcı değil. potansiyelinize güveniyorum. kullanıcı dostu basit bir panel yaptığınızda size yüksek puan vereceğim
Clarity is a MUST have! It's that simple, so that you don't have to guess regarding what your customers are looking at during each visit... where they dropped off, and this gives you the information you need to made adjustments quickly. I love the funnels, and smart events!
Goed, alleen vervelend dat de pop-ups zoals cookie banner blijven staan en dan je inzicht bedekken.
hace mas lenta mi pagina web
it doesn't load my page correctly and I can't exclude visitors by IP without logging in to another MS account.
Es muy importante, para revisar la tasa de conversión y ver en qué puede estar fallando la experiencia de cliente.
The recordings are not usable. The store layout is completely messed up.
The app is very bad and fails to record any session properly. The performance of the original panel was bad in itself and this app is just perfectly bad. At least the original panel let us look at the videos and heatmaps only with glitches
Install was easy but this app essentially does not work at all. Sometimes it has recordings or heatmaps but often it doesn't load anything. The AI summaries don't work at all. It usually shows recordings overlayed on really old screens (ie/ shows user activity over our website with a promotion from several weeks ago), obviously this has caused some unnecessary stress. Great idea but seems to be just an idea still at this point
Hi Sustain Grooming team!
We are aware of some issues with AI summaries (fix is in progress!) but we would love to dig deeper and understand what's going on with those recordings. Clarity displays what your users are seeing, so there could be something odd with your promotions. Please, send us an email to clarityms@microsoft.com and we will try our best to help!