Reviews (2,266)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful, user‑friendly analytics tool for understanding visitor behavior and customer journeys. They especially value session recordings and heatmaps to see navigation paths, dead clicks, scroll depth, and funnel interactions. Many say it delivers clear, actionable insights to improve landing pages and conversions, helps distinguish curiosity from qualified visitors, and offers “incredible stuff for free,” making it a high‑value, no‑cost addition.
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Great app and very helpful at times. Helps me understand how customers interact with the website. I get ideas about potential improvements through observation. Unfortunately, the app is not always 100% accurate, probably due to customer privacy settings. Sometimes you only get a fragment of a visit and others are missing entirely or just a grayed out screen. I do not think that customers interact with the Ai chat bubble feature enough. The Ai chat bubble communication can range from very polished and encouraging to not yielding as relevant of search results as the built in Shopify website search tool. I have not programmed or trained the FAQ yet so this might help with that issue. Currently, I do not like that a second Ai bubble shows up on phone/mobile, it looks cluttered and takes up too much screen space. Regardless, I am grateful for this app and the issues I mention are minor ones which will likely be resolved in time.
I am not able to turn off the AI chat or test it before launching. I have sent multiple reports but not heard back from anyone.
Rest features are pretty good.
Unable to figure out why people are droping off. I can watch the recording all day but it would be great for some text to display and say what is going on.
really really great platform. The only problem I have is that is quite slow and sluggish.
PNGデータがダウンロードできないのを修正してほしい
Me parece genial que sea posible ver como navegan los usuarios dentro de la tienda a fin de evaluar comportamientos y actuar en función. De hecho solamente he revisado una grabación y he hecho un cambio. Muy buena y provechosa aplicación.
When I compare heatmaps i cannot see the pop-out lists simultaneously. This is bad UX and absurd for an otherwise useful software.
die Aufzeichnungen sind schwer abspielbar, teils gar nicht. Alles andere ist Prima für die Analyse
Is anybody using Clarity Brand Agents? We changed all the products in our store a month ago, but its still showing all the old products to customers. Shouldn't there be a 'Regenerate' button somewhere? We tried their Support email but nobody ever answers (you don't even get an acknowledgement of your enquiry).
The discount displayed is wrong, and there's no customer service, no one answer any chat or email
