Microsoft Clarity: AI Insights

A wonderful addition to the analytics stack in our operation. Microsofts investment in this product is clear and palpable, covering all the little great things that are usually not covered by the rest of the analytic stack.

I think this is one of the single most helpful and insightful tools and a must have for entrepreneurs trying to start or maintain a web shop. It will give you ''clarity'' and piece of mind on questions that are really important. For me it helped me a lot because I got around 94% bounces in the beginning. I could not figure out where that came from. Now I know, I got a lot of curiosity traffic. Not the type of traffic I want in my store.

I could therefore concluded that my ad targeting had to be improved!

I have been trying to export data and it simply will not export locally to my desktop. I have tried multiple different ways of troubleshooting (clear cache, use incognito window, enable downloads in browser, etc.) and cannot get it to work. I have contacted support and nobody has gotten back to me. I love it in theory, but if I can't use it, it's useless :/

That there's no support available. I've repeatedly emailed microsoft to help me set up the brand agent. I get zero response.

So mind you, the recordings are okay - hence the 2 stars, but engaging with microsoft to be a beta tester to improve THEIR product is not possible. I just get ignored..

We have an automatic popup message encouraging visitors to sign up for our email newsletter (which is a very commonly used feature of most websites). This simple popup makes the data basically unusable, both heatmaps and recordings. It is very frustrating. Also the site content is all garbled and unreadable in the recorded sessons.

An error always happend. Installed and uninstalled time and time again. After pre-installed, when click the "Send conformation email" the red error"Project link request failed. Please try again" always there.
Send email and submitted form for customer service, but no answer.

The discount displayed is wrong, and there's no customer service, no one answer any chat or email

As a micro-business owner with no budget for a digital agency, this app is a miracle!

Clarity really provides clarity on whats working and not working on my website with simple visual story telling and stats.

It's free, (great!) but never use the app version. Critical functions like downloading heat maps, click maps, and scroll depth maps are broken - the Shopify app iframe blocks them.

Worse, there appears to be no way to migrate an app project to a full project on the MS Clarity website to use these functions. If you've installed the app, your only option is to create a new account on the MS Clarity site, manually set up a new project, and run two sets of tracking code (app and full Clarity) in parallel. Then, after 30 days, uninstall the app.

If you work for MS Clarity: stop recommending the app, or fix the download limitations. At the very least, warn users here and on the maps help pages. Searching, reading docs, clearing cache/cookies, disabling ad blockers, disabling extensions, trying incognito windows, trying other browsers, getting Claude to analyse JS errors - it's an avoidable waste of time, no?

Use the full version! Hope that helps someone. Cheers

性能不错。但是需要通过一段较长时间的使用，才能理解功能。