Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to offer free gifts with purchases, contributing to customer growth. They value its user-friendly interface, features like a gift progress bar and cross-selling options, and its positive impact on conversion rates and average order value. The app's customer support is commended for its promptness and expertise, providing real-time assistance and custom solutions. Its pricing is deemed reasonable, making it a preferred choice for small businesses.

February 21, 2023

Had high hopes for this app. Their tech support was very responsive and they attempted to be as helpful as possible. They get an A+ for customer engagement. Unfortunately, I experienced limitations and glitches with the app that ended it's usefulness. During our use of the app our conversions were severely impacted - partly because we didn't realize it had shut off the ability to enter discounts. Talked to their tech support about it and they helped solve, but conversions continued to be very poor. Maybe it wasn't the app or maybe it was, but after uninstalling the app our conversions returned to normal. This app seems to be headed in the right direction but right now it seems like they need to refine it some more. This app might work for your setup but I would not recommend it at this time.

Blue Ridge Overland Gear
United States
15 days using the app
Monk Commerce replied February 22, 2023

We apologize for the experience but this is extremely unusual. This is the first time we're hearing of the app negatively impacting a store's conversion rates. The app is live on 100s of stores all across the world without any such issues or roadblocks so likely that this might have had something to do with the theme being used or some other app on the store that might be causing a cross interference and impacting a buyer's ability to convert.

Edited November 25, 2022

quick install, does what i needed it to do. Very fast chat support. i wish it were easier to change the text regarding the offer that the customer sees, but they were able to get it changed for me quickly. did not actually work with other shopify discounts. would either let the customer use an automatic discount, or get a free product, but not both. disaster. not user friendly.

Flytanium
United States
About 1 hour using the app
Monk Commerce replied November 25, 2022

Hey!

Monk actually does have a Shopify discount compatibility in place - it's mentioned during the app set-up as well. We have 100s of stores using Monk's features in combination with their discount codes and automatic discounts.