Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its ability to facilitate free gifts, cross-selling, and upselling, potentially boosting average order value. Features such as a gift progress bar and volume discounts are well-regarded. The app's seamless integration with Shopify and compatibility with various themes are also praised. It offers a free plan, making it a cost-effective option for small businesses. The customer support team is highly commended for their prompt and personalized service, including instructional videos and real-time support. Despite initial challenges, merchants report increased sales and improved conversion rates post-usage.

January 31, 2024

I recently had an issue and had to ask for support, I received help from Ravish from the customer service team, and I must say, the experience was outstanding! I was struggling with configuring certain options, and Ravish went above and beyond to assist me.

Not only did he patiently guide me through the process, but he also took the initiative to send me step-by-step instructional videos tailored to my specific needs. This personalized touch made the entire troubleshooting process incredibly smooth and efficient.

What truly stood out was Ravish's dedication – he stayed connected throughout the entire time, providing real-time support. Having him in line while I worked through the issue was immensely helpful. His expertise, along with the willingness to go that extra mile, made me feel valued as a customer.

Overall, I'm extremely satisfied with the level of service provided by Ravish and the entire customer support team. Kudos to them for setting a high standard for customer care! I highly recommend this Monk, not just for its functionality but for the exceptional support that comes with it.

Thank you, Ravish, and the entire team, for making my experience a positive one!

5 days using the app
January 8, 2024

Your team support is very quick and it impresses me
Thanks, Ananya for your quick support once again

Bio Basket
2 months using the app
December 7, 2023

The app has helped us raise our AOV through accessory upsells. Their support is also excellent as they have helped me setup and optimize several funnels.

Precision Pro Golf
United States
7 months using the app
January 18, 2024

While we didn't go with this app, it's has great functionality and the support has been PHENOMENAL! Would highly recommend!

United States
12 days using the app
January 3, 2024

The app is great, but the support is even better! They always have an answer to my questions and they are quick to respong, which is really helpful!

21 days using the app
November 21, 2023

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having.

Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

Lusso Cloud
United States
6 months using the app
January 30, 2024

Best app that integrates seamlessly with every theme. Awesome and recommend to everyone.

1 day using the app
November 22, 2023

Perfect Gift app ever. Their customer service is high level. I am really happy and will use the app for my rest campaigns. Thank you Monk Team and Specially to Sara and Faheed!

Bosphorus Leather
United States
10 months using the app
November 27, 2023

A really solid app packed with features and works seamlessly. We needed a gift with purchase functionality for our Black Friday sale and this app delivered. The support is superb too with the Monk team ready to answer any questions you may need before or during the use of the app.

Akin Moto
27 days using the app
November 28, 2023

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

Bon Bini
United States
2 days using the app