Reviews (564)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting shipping efficiency and customer satisfaction. It streamlines multi-carrier shipping operations with features like accurate rate calculation and easy label creation for multi-package orders. The user-friendly interface integrates seamlessly with carriers such as FedEx, UPS, and USPS. Exceptional customer support is often highlighted, with quick, helpful responses and personalized assistance, including setup help and knowledgeable troubleshooting.

January 19, 2023

good app and functionality. Customer support is fantastic. Shashi Kumar explained everything in detail and helped with the set up.

Pit Viper UAE
United Arab Emirates
6 months using the app
Edited September 6, 2021

We liked the app at first, but then it started acting buggy. Their support attempted to help, but they couldn't sort it out quickly enough to solve the problem. Our customers were being charged the wrong shipping rate. Not good! So we had to dump the app and move on. The app was rendering a "flat rate $10 fee" without showing the correctly setup UPS or USPS rates. We have NEVER set up a $10 flat ...

Excellent-Supply.com
United States
4 months using the app
January 15, 2024

After I installed the app, I had a great conversation with one of their reps and at that time I found that to be able to use this plug in dynamically I had to upgrade to another plan. The next plan was $79, but if you add the plug in subscrition of $9 mer month it comes to about $90 per month which does not make sense for me. All in all the tech support rep offer great customer support. I am ...

Tangerine Leathercraft
United States
3 months using the app
PluginHive replied January 17, 2024

Dear Ivan,
It's great to know that you are happy with the PluginHive app.
You are correct: live rates at checkout require a Shopify plan with Carrier Calculated Shipping ...

December 14, 2021

I'm new at this and I'm still setting up my shop. So I might upgrade my review when I've had more of a chance to try it out. The customer service so far has been very quick and helpful. On the other hand, I was surprised that for my size business I would need to have a Stamps.com account to ship with USPS . . . so that's another $18/month. And that was upsetting—I wish I knew upfront. But after ...

Mama Love Organics Shop
United States
2 months using the app
PluginHive replied February 16, 2022

Thank you so much for your Feedback and kind words. It means a lot to us. Please feel free to reach out to us if you face any difficulty, we will be more than happy to help ...

March 23, 2021

We started using this app when we built a new website and found it integrated very well with our shop and Canada Post. It took a bit to get all the details figured out but the support staff is outstanding and patient where we had everything figured out and running smoothly quite quickly. Would definitely recommend this app!!

Crawford Creek Designs
Canada
2 months using the app
PluginHive replied March 30, 2021

Thank you so much for recommending the app and appreciating our team. It means a lot to us.

March 27, 2023

As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app.
The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything.

We have rate calculations happening at checkout using ...

Mustang Motorsport
Australia
About 2 months using the app
PluginHive replied March 28, 2023

Thank you for providing feedback on the PH Multi-Carrier Shipping app. We're glad that our app has been able to help you ship with your preferred carriers: TNT, Australia ...

September 29, 2022

Thank goodness for SHASHI! He zoomed with me and helped me navigate adding an extra fee for a country that requires UPS to be our designee. He was very helpful!!! The app works with our Shipstation account and allowed us to publish our Surepost rates from UPS (something Shopify will not let us do without the app).

Sparkling Earth Headwear & Accessories
United States
About 1 month using the app
May 10, 2022

I had a lot of problems getting a plug in to work with my post account. I spoke to Addina! and she had it all sorted within a few mins and everything is working great! wish i did this a week ago!

AWTB Apparel
Australia
26 days using the app
PluginHive replied June 28, 2022

We are glad to know that you are happy with our solution and you liked our support. Thank you for your taking the time to leave the review.

February 6, 2023

Liking it pretty well so far. Great customer service very responsive. They reply to emails quickly and are avialable for Zoom calls.

Varner Parts
United States
15 days using the app
June 8, 2023

First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing!
As far as the app itself, it is okay. I ...

WISH ME LUCK
United States
15 days using the app
PluginHive replied June 12, 2023

Dear Diva,
Thank you for your positive feedback regarding our customer service team. We take great pride in delivering exceptional support.
We understand your concerns and ...