Reviews (524)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to streamline shipping processes, especially for scaling businesses. It integrates smoothly with major carriers like FedEx, UPS, and USPS, supporting features such as international customs and batch printing. The user-friendly interface and real-time updates through Shopify are notable, alongside exceptional customer support that includes personalized setup and quick problem resolution.

September 30, 2024

Was with Shipstation for 2 years and just could not swallow how expensive it came up to with the exchange rate. So went on the hunt for a cheaper alternative and so far, I could not be more happy with the switch. It was a bit hard to get used to. Probably because I was used to working with another application but I stuck with it and once I got the hang of it, it's actually WAYYYYYYY better. I love how all the statuses show up in my admins page. So much easier to track my orders. I still have things to learn but the customer service is also A1.

ZePooch, plein-air canin
Canada
28 days using the app
PluginHive replied November 11, 2024

Thank you for your review! We’re glad to have helped you integrate Purolator for your dog clothing business, making tracking orders across Canada and the USA easier.

If you have any questions, feel free to reach out!

October 22, 2024

I wish the app was more user friendly. But the help from support staff is really great!

ImaginAble Solutions
Canada
15 days using the app
March 29, 2024

So far so good. The support team has been very helpful. The only complaint is in regards to the UI/UX. It would be nice if there was a "back" function to toggle between screens. As it is now, one must go back to the menu and navigate to where one would like to go, even if it's to the previous screen.

Key Issues Comics
Canada
7 months using the app
January 15, 2024

After I installed the app, I had a great conversation with one of their reps and at that time I found that to be able to use this plug in dynamically I had to upgrade to another plan. The next plan was $79, but if you add the plug in subscrition of $9 mer month it comes to about $90 per month which does not make sense for me. All in all the tech support rep offer great customer support. I am going to switch to another platform and will definitely use the PH plugin.

Tangerine Leathercraft
United States
3 months using the app
PluginHive replied January 17, 2024

Dear Ivan,
It's great to know that you are happy with the PluginHive app.
You are correct: live rates at checkout require a Shopify plan with Carrier Calculated Shipping enabled.
Additionally, I would like to confirm that shipment processing, including label generation, fulfillment, and live tracking, is available for ALL Shopify plans.

March 18, 2024

Takes a bit to get your store set up correctly and to get your carrier accounts brought over correctly but thankfully they were able to answer all my questions and resolve all my issues with a zoom call with one of there tech support reps. I only give 4 stars because the platform is not very user friendly.

Kesslers Cacti
United States
About 1 month using the app
July 12, 2024

great!

Galway Hooker Craft Brewery
Ireland
23 days using the app
October 30, 2023

Exceptional assistance with prompt and thorough responses to all inquiries. Timely and highly informative, they diligently explore all issues to discover effective solutions.

Fronteriors
United Arab Emirates
Over 1 year using the app
September 21, 2022

I use this app daily and so far it's been mostly good. I do get prompt service from the app people when requested. They really helped me out this past time and went all the way for me to figure out how to get labels to print with our new printing system. I find that the app needs some improvements still as it seems to pull the billing address rather than the shipping address from our customers profiles.

Smart Earth Camelina - Canada
Canada
11 months using the app
February 7, 2020

we use this app to ship with Fedex. the service that we got was amazing! the guys helped us with the credential process, they were in touch with Fedex and then helped us with the first labels.

Wild and Zen
United States
10 months using the app
September 15, 2022

This app allows me to set a specific package size for each of my products, which is very important to provide accurate shipping rates. I have only used it for a week, but so far the support team has been super responsive and helpful.

Crating Made Simple
United States
9 months using the app