Reviews (528)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to enhance business efficiency and scale operations. They value its seamless integration with major carriers, accurate shipping rates, and features like automatic package selection and custom declarations management. The app is praised for its reliability and user-friendly interface. Exceptional customer support is also frequently highlighted, with issues often resolved within 24 hours.
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Great customer service. Patient and gave great instruction. Very helpful.
This is a great app, was really helpful for my shipping needs. The customer support is incredible and very responsive as well
We are happy to know that our support was helpful in setting up the desired rates at checkout and the app is meeting your shipping requirements.
Updated: Revised to 3* (happy to revise to a higher rating once the issue with local post integration gets resolved) A+ for effort, Keerthi has been very helpful in getting things sorted. FedEx now works properly but we've hit a wall with the local post office integration. The issue is not all entirely with PluginHive, as the local post should making sure the correct information is being used. Basically if your local post has suspended and resumed different services over time due to COVID, there's a chance the app will pull up services that are still suspended for the destination country. You can get around it temporarily with automated rules, but as I've mentioned to the team that's not a reliable way as available mail services could change at any time. Still a work in progress. --------------------
9/29: I liked the idea of what this app was meant to accomplish. I was previously using "Ship Rate and Track", also by PluginHive which worked really well for FedEx. I switched to "PH MultiCarrier Shipping Label" as I wanted to set up a connection with my local post office. It's now been over 5 hours since I installed this app and we (myself and support), have yet to configure a working connection with the local post and the FedEx rates now no longer work. The UI is not that friendly and despite the emails claiming support will call to assist in sorting this out, they've just literally gone quiet. Great if you're able to make it work, but now I've gone from having a shipping service that was working, to none. Needless to say, not very happy with the lack of communication!
The app can be a little confusing but the customer service is amazing! They call you back within a few hours (or less) and walk you through any and all questions you have - they even work on their end to get you set up!
Thank you so much for sharing your experience with us. We are glad that our team was able to setup the App for you. Please feel free to reach out to us if you have any queries.
Shashi has been a great help. We needed dimensional shipping for our website and he was able to walk me through it step but step. Thank you so much for your time and patience!
Thank you for your positive review.
We are delighted that we were able to assist you in configuring your website's dimensional shipping needs and ensuring the accuracy of the UPS carrier and shipping rules
We'll make sure to pass on your kind words to Shashi, and we're looking forward to continuing our relationship with you. Please don't hesitate to reach out if you need any further assistance.
Best Regards,
PH Multi Carrier Shipping Label Team.
Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.
Great customer service!
Customer service is sublime! They walked me through the entire process of setting up and automate my shipping! Very friendly and took a genuine interest in my business!
Thank you for the appreciation. Our passion to understand and work closely with our customers is what drives our work. We are glad that our services have benefitted you.
Great customer service, they quickly helped me get the app setup and working.
Sibi was fantastic in helping us set up & use Plugin Hive