Reviews (517)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting shipping efficiency and customer satisfaction. It integrates smoothly with Shopify, supports multiple carriers, and simplifies generating shipping labels for various shipment types. The app automates and customizes shipping tasks, enhancing operations significantly. Merchants also commend the reliable performance, accurate rate calculations, and exceptional customer support available via email, phone, and Zoom, which aids in setup and troubleshooting.

June 9, 2025

Ancient Therapy
Sweden
3 days using the app
PluginHive replied June 12, 2025

Thank you for your review! We're glad to help you integrate your PostNord account for domestic and international shipments and set up PostNord shipping services for your store, specialising in medical products based in Sweden.

If you have any questions, feel free to reach out!

June 12, 2025

ibelltools
India
1 day using the app
PluginHive replied June 19, 2025

Thank you for your review! We're glad to help you automate shipping with your Amazon Shipping account for your store, specialising in Machinery Tools within India.

If you ever need additional support, don’t hesitate to reach out!

October 10, 2024

Peppy J's
Australia
2 months using the app
PluginHive replied November 5, 2024

Thank you for your review!

September 5, 2024

The Holy Donut
United States
27 days using the app
PluginHive replied October 15, 2024

Thank you for your review.

January 14, 2025

OWS Foods Wholesale
United States
About 4 hours using the app
PluginHive replied January 19, 2025

Thank you for your review! We were happy to help automate shipping and display FedEx rates at checkout for your food store.

Feel free to reach out if you need further assistance!

November 8, 2023

Mutant Beaver Comics
Canada
About 2 months using the app
July 11, 2024

MAXAT NORDIC
Sweden
5 days using the app
October 18, 2024

Still Kelly
Canada
About 1 month using the app
PluginHive replied November 5, 2024

Thank you for your review!

June 20, 2025

best ever i had service before , top notch

ORAZA
India
11 days using the app
December 26, 2024

greate hel!!!

Verdiva
Sweden
27 days using the app
September 24, 2024

SnoozeFactory
Sweden
About 2 months using the app
PluginHive replied October 16, 2024

Thank you!

August 29, 2024

Great customer support!
They provide shipping and Label solutions in one APP

Shipwine.com
United States
16 days using the app
PluginHive replied September 13, 2024

Thank you for your feedback! We’re glad to hear you appreciate our all-in-one shipping and label solutions.

We’re pleased that our app is meeting your needs for accurate rate calculations and bulk fulfillment with FedEx and UPS. If you need any further assistance, just let us know!

July 18, 2024

Manohar was absolutely amazing in helping me get all my shipping figured out!! honestly couldn't have done without him, he was very good at explaining and setting up all the different shipping boxes and volume and making sure the right box was calculated of the shipping so no one is over or under charged, very grateful for the call!

One Strike Fire Starter
United States
About 3 hours using the app
PluginHive replied July 22, 2024

Glad to hear our app helps handle multi-package domestic shipping with real-time UPS Ground rates for your US fire starter business.

July 18, 2024

Très très limitante. On ne peut pas modifier une étiquette une fois créer (après qu'elle soit marquée comme 'traitée''. Alors si un client m'écrit après que son étiquette soit créer pour modifier son adresse, je ne peux même pas canceller l'étiquette. Le système ne met pas les commandes comme traitées automatiquement, on doit faire une étape supplémentaires pour le faire. Les commandes personnalisées, ou avec changement ne peuvent pas être expédiées, aucune façon de faire une étiquette de retour ou un échange. On ne peut pas renvoyer une commande qui a été oublié sans refaire une nouvelle commande, etc. Bref, ce n'est vraiment pas ce que j'ai besoin comme application et surtout pas pour le prix.

Les petits Tousi
Canada
2 months using the app
July 12, 2024

great!

Galway Hooker Craft Brewery
Ireland
23 days using the app
July 9, 2024

Very helpful in getting the app set up and working for us. Great customer service.

The Flyover Store
United States
4 days using the app
PluginHive replied July 15, 2024

We're happy to help your US coffee business offer speedy deliveries with Stamps USPS Priority Mail within the US and ensure customers see clear rates on the checkout page.

July 5, 2024

Aeon Cosmetics
Finland
7 days using the app
June 19, 2024

Excellent customer service!

RummyRoster
Romania
About 1 hour using the app
June 14, 2024

Very good help from Sibi. he showed me how to connect the app to my carrier very smoothly. even taught me new things. The app is very simple and easy to use. Once you connect it to the carrier account you almost never need to use the carriers app again. PH multicarrier have everything: strongly recommend.

P O W L O K
Sweden
3 days using the app
June 7, 2024

The support representative was very helpful and went way above and beyond my expectations by helping me setup my store so I can make sure I am not undercharged or my customers overcharged. This app provides a service that you simply cannot match anywhere else and I highly recommend it. Their customer support is top notch.

midwestfreshmushrooms
United States
3 days using the app
May 6, 2024

Great app, they provide in detail help with a scheduled call if needed, truly appreciated.

Lyfeworldwide
Sweden
About 2 hours using the app
April 30, 2024

Great support from Sibi. Answered all my questions

GentStuff
United States
3 days using the app
April 26, 2024

Great customer service

ROTERO
Sweden
3 days using the app
April 26, 2024

Jätte bra hjälp, rekommenderar.

Andami Jewelry
Sweden
24 days using the app
April 24, 2024

Great.

Perry's Provincetown
United States
April 3, 2024

Needed help after my first order. The support was there to assist me within an hour.

The Scarf
Sweden
24 days using the app
April 3, 2024

App is simple and easy to use. Great support team I might add.

Y.H Aroma
Sweden
7 days using the app
March 29, 2024

So far so good. The support team has been very helpful. The only complaint is in regards to the UI/UX. It would be nice if there was a "back" function to toggle between screens. As it is now, one must go back to the menu and navigate to where one would like to go, even if it's to the previous screen.

Key Issues Comics
Canada
7 months using the app
March 14, 2024

OGS Fashions
India
1 day using the app
March 11, 2024

Great support to help me get the app setup, very patient and clear instructions.

Kingsdale Feeds
United Kingdom
14 days using the app
March 5, 2024

Fantastic service! This solves so many shipping issues I was having. Kudos to the PH team!

borsalib2b
United States
3 days using the app
March 5, 2024

Good service.

Dona's Outlet
United States
About 18 hours using the app
February 27, 2024

Very fast customer support and helped with setting and answered all queries I have

hollandtreds.nl
Netherlands
February 19, 2024

Sibi my tech support gentleman today was an absolute superstar. I had a number of problem I had to rectify, that in reality should have taken two zoom call. It was a race against time and cool as a cucumber he kept his composure under pressure. On top of this he supplied all the information I need to make my own changes in the future not that i think I'll have to as my calculation is now set up perfectly!! Thank you Sibi, i couldn't be any happier with the service. five star all the way.

HUMMBUZZA
Australia
13 days using the app
February 12, 2024

At the beginning the app looks a bit confusing. But you quickly understand things, and if you get stuck, the support is always there. They answer quickly, help you step by step and teach you how to use the app. In my case, Sidhanth taught me how to use it. We started a Zoom call and he explained everything clearly step by step. Very happy with the app. I would definitely recommend it to anyone.

GBros.
Italy
About 1 month using the app
February 2, 2024

Support was great. Very helpful customer service team and easy to use!

L&B Healthy Pet Markets
United States
About 2 hours using the app
January 17, 2024

Great help

Fabrica
Denmark
17 days using the app
January 15, 2024

After I installed the app, I had a great conversation with one of their reps and at that time I found that to be able to use this plug in dynamically I had to upgrade to another plan. The next plan was $79, but if you add the plug in subscrition of $9 mer month it comes to about $90 per month which does not make sense for me. All in all the tech support rep offer great customer support. I am going to switch to another platform and will definitely use the PH plugin.

Tangerine Leathercraft
United States
About 21 hours using the app
PluginHive replied January 17, 2024

Dear Ivan,
It's great to know that you are happy with the PluginHive app.
You are correct: live rates at checkout require a Shopify plan with Carrier Calculated Shipping enabled.
Additionally, I would like to confirm that shipment processing, including label generation, fulfillment, and live tracking, is available for ALL Shopify plans.

January 5, 2024

Perfect for printing labels and good support.
It is a perfect app for postnord shipping

HundBorsten
Sweden
8 days using the app
December 15, 2023

Wonderful, THIS GUY SHOWED THE WAY.

butterfly scrunchies & co.
Canada
About 18 hours using the app
November 8, 2023

Very well explained about dashboard and solving my errors. My requirements are fullfill while having call with supporting team Thank you so much Keerthi.

ASTAGAONKAR SARAF
India
10 days using the app
October 19, 2023

Customer service was very helpful and got my issue solved quickly with no hassle.

miiksii
United States
About 9 hours using the app
October 12, 2023

Thank you Keerthi for a very professional setup run through, went very smoothly and filled in a lot of blanks !! Much appreciated !!

Stripz Australia
Australia
1 day using the app
October 6, 2023

This app is easy to use and the customer service is great

Ozzy's Antiques, Collectibles & More
United States
6 months using the app
September 25, 2023

The best support ever! Any time I write an email they respond directly, if I cannot understand they take it on zoom or google meet and help with everything. Strongly recommend! The app can be better or easier to work with, as it's reachable from the apps section and you cannot choose template for the shipping label, but for the price and awesome support definitely 5 star

MinVape.se
Sweden
16 days using the app
September 22, 2023

Sibi Was a great instructor. Great customer service!

Artistically Yours
Canada
8 days using the app
September 22, 2023

Muy buena atención por parte del equipo, han resuelto todas nuestras dudas hasta el momento. Buena aplicación

Pitipa.mx
Mexico
2 days using the app
September 14, 2023

Takes some time to setup up, but they have great customer service who are very helpful and makes sure everything works. Great for automating our labels for shipping.

kepa
Sweden
About 1 month using the app
September 13, 2023

The Support Team esp Sibi has been so efficient in providing me knowledge in setting up my Aupost Business connected to my shopify! Highly-recommended!

Babebody - Wearing #Babeconfidence
Australia
About 2 hours using the app
September 7, 2023

They contacted me very fast and fixed my issues. Great service.

YUMIYU
United States
4 days using the app
August 24, 2023

Was quick and easy! Very helpful and was able to solve problem so I could print. Sibi was the person who helped me.

Chiwis USA
Canada
About 1 month using the app
August 17, 2023

Great app with excellent back up and customer service. Had a telephone call in the evening which was way more than I expected. Very pleased so far! Highly recommended.

Pebble Records
United Kingdom
2 months using the app
July 13, 2023

I recently had the pleasure of experiencing outstanding support and utilizing a highly user-friendly app. The overall experience was nearly flawless, with prompt and helpful responses, making my work significantly easier.

The support provided was truly excellent. Whenever I encountered an issue or had a question, their team was readily available and responded in a timely manner. Not only were they quick to respond, but their assistance was also highly effective, addressing my concerns and resolving any problems I encountered. Their dedication to providing exceptional customer support is truly commendable.

Additionally, the app itself deserves recognition for its user-friendliness. The interface is intuitive and easy to navigate, allowing for a smooth and efficient user experience. I found myself quickly adapting to the app's functionalities, which made my work tasks much more manageable. The developers have done a remarkable job in creating an app that is both powerful and user-friendly.

In conclusion, I cannot emphasize enough how impressed I am with the excellent support and user-friendly app I encountered. The responsiveness and effectiveness of the support team, combined with the app's ease of use, have made my work significantly easier. I highly recommend this service to anyone in need of reliable support and an app that simplifies their tasks.

Canelo clothing
United Arab Emirates
About 1 hour using the app
July 13, 2023

Support is very good, booked a call with them on the day and got my set up all sorted. Very good service.

Peech Hair
Australia
About 3 hours using the app
July 10, 2023

The app has everything you need to start your successful business not only the app itself is easy to understand and control and has live rates at checkout, shipping labels and dimensions for individual parcels but also the best customer support where he came on a Zoom Meeting to assist me. I am beyond happy and satisfied with this App and I recommend it to everyone!

Kirrvn
United Kingdom
3 days using the app
June 27, 2023

Perfectly support and a perfect app for PostNord handling in Shopify

Myggplåster
Sweden
2 days using the app
PluginHive replied July 10, 2023

Thank you for your positive review! We're glad to hear that our app for PostNord has been a perfect fit for your needs.

If you have any questions or need assistance, please get in touch with us. We appreciate your support!

Regards,
PH Multi-Carrier Shipping Label App Team

June 26, 2023

So far, so good! Sibi contacted me shortly after I signed up to assist with teaching me the platform. I was on a videocall within minutes. I felt so supported and I think this app will work perfectly for what our business needs. 10/10 customer service.

drapedspaces
Canada
June 21, 2023

Excellent customer service. Manohar was great but the limitations of the product prevented a great resolution.

We have customers come to us, often when they've pre-ordered, and ask to make a change to their order. So, we make the change in Shopify and update the order. Based on my initial understanding, the "update" webhook should have picked up the change of product. It did not.

It turns out I have to go find the order in PH MC, change it's status, then go back to Shopify Order screen and make the change and add a "space" or some other change to the address and THEN click the update button to make it import correctly.

This kind of obtuse "work around" is what we're trying to avoid by going to Shopify. When we make a product change to our order, it often changes the packaging and shipping costs.

Given some of the other great features of this App, it's hard to imagine this use case slipped through the cracks.

RSLTEST
United States
7 days using the app
PluginHive replied June 23, 2023

Dear Scott,

We sincerely appreciate your kind feedback regarding our Customer support. However, we regret to learn that our product hindered you from attaining a satisfactory resolution.

Regarding Order modifications, we would like to provide you with a simple solution. Prior to making any adjustments to your order in Shopify, we kindly request that you update the order status in the app to "INITIAL." Once this is done, you can proceed to modify the order in Shopify, and the app will automatically reflect these modifications without requiring any further action from you.

Additionally, we are thrilled to inform you that we have an upcoming release scheduled for the second week of July. This release will enhance the seamless experience of handling Shopify order modifications, offering you even more convenience.
If you would like to further explore the recommended process for Order modifications, we would be more than happy to arrange a Zoom call with you.

Please feel free to reach out if you have any questions. We are here to assist you.

Thank you for your continued support.