Reviews (867)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for transforming a single vendor store into a multi-vendor platform, enhancing business operations and vendor management. It offers customizable features like advanced inventory management and integrates seamlessly with tools like Stripe. The interface is user-friendly, and the support team is noted for their responsive and effective global assistance. Continuous updates and reliable performance make it a cost-effective solution for marketplace needs.

June 8, 2020

Prepare for zero customer service. Prepare for zero customer service. Prepare for zero customer service.

Carelia.co
Finland
Over 3 years using the app
Webkul Software Pvt Ltd replied June 8, 2020

Hi, I think you have missed the email sent from our end, we have replied you within minutes of you sending the query to us, refer screenshot : http://prntscr.com/svpz38
...

August 26, 2019

We're trying the app but setting it up is time consuming and not really friendly. Also there are a lot of features that don't work properly. I was fine for a short while because at least someone was getting back to us when we had issues and something to fixe. After that dead silent. Additionally the app says that they provide 24/7 support but when we tried to contact them on Friday afternoon and ...

Notebook Love
United Kingdom
About 3 years using the app
April 30, 2022

DO NOT MAKE THE MISTAKE WE DID !!
Wasted time, money, efforts and suffered continuous business loss because of their incompetence.
What a massive failure Webkul team has been in making this plugin work for the customer, after months and months of calls and followups they still aren't able to solve the simple requirement of error-free bulk data upload, the most basic requirement of a MVM is ...

Rekhta Books
India
About 3 years using the app
Webkul Software Pvt Ltd replied April 30, 2022

Hey !! Please excuse us for the less-satisfied experience with the app but please be informed that your complaints are getting taken care off.

We're really keen to listen ...

Edited October 17, 2020

**UPDATE 17th OCT 2020 ** I am now dropping the rating to one star. Some very important functions of the app have ground to a halt and support has been absolutely abysmal. Time is really precious, and you cannot manage and support your own vendors in a timely way when critical elements of this platform just fail and your support requests just disappear into generic 1 line responses. Sure they ...

Psukhe Makers
Australia
Almost 3 years using the app
Edited June 18, 2017

Sorry guys, I have to be honest on here as I believe a lot of those reviews are extremely misleading and just want to prepare anyone who is about to go down this path as I wish I had been before I started. (Interestingly, nearly all these reviews have been written by sites that are now out of business- I have little doubt to why and do wonder if many are real?)

The app is poor and the ...

Turquoiseoverdiamonds
Australia
Almost 3 years using the app
Edited October 15, 2019

Multivendor App is ok. Support is kind until you pay a pro plan. We hope to replace this app with a custom one as soon as possible. They ask to pay for adding the Order Id (something already standard that could be done probably in one minute!) to the email to the seller. If you pay for the most expensive plan you expect a bit more.

Victor Malpensa
Switzerland
Over 2 years using the app
Edited November 16, 2020

Products inventory update is not synching with shopify automatically and we need to do it product by product. We've been calling this out to their support, no radical solution provided. This is diminishing our credibility with both customers and vendors.

Moudda
Tunisia
Over 2 years using the app
Webkul Software Pvt Ltd replied September 19, 2020

Hi, I think there is a confusion here.
The barcode label generation option is available in all the shipping methods that are provided for integration in the app apart from ...

April 4, 2018

I sometimes cannot understand how this app works when there are flaws, and I understand there are limitations on Shopify to have certain functions on Webkul, but to make your users to pay for your flaws , is not acceptable.

So what happened is apparently Shopify doesn't allow Product Tags to be synced on from Shopify to Webkul. The issue is Webkul doesn't have a function to allow vendors to bulk ...

Helpr Asia
Malaysia
Over 2 years using the app
Edited December 31, 2021

BEWARE!!! DO NOT USE THIS APP (2 Year Customer) After two years of using this app, I would NEVER recommend it to anyone. Save yourself the time, tears, and suffering that it is working with Webkul. While the app is built with some good functionalities, the developers will not do anything without trying to squeeze every penny out of you. - Their Slot Prizing app did not work with any of their ...

Aztro Marketplace
United States
Over 2 years using the app
Webkul Software Pvt Ltd replied January 3, 2022

Hey ! Thanks for the review.

We're very sad to hear that you have the less satisfied experience using the app. However We would like to add few points here:

As we can check ...

Edited August 7, 2021

Please read my review and response to developer's reply below. I want to take my time to write a review here about a very serious issue that can cause financial loss to many app users here. This app is very dangerous. The app is showing the total due amount to sellers more then what I suppose to owe. There is no way to tally the amount due to the seller. It does not show which orders are included ...

Daily Deals Wonder
United States
About 2 years using the app
Webkul Software Pvt Ltd replied August 7, 2021

Hi, Thanks for the review. But as we have checked on your store the issue is not with the app, you made some configuration changes after the order has been placed. Also you ...