Reviews (866)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for transforming a single vendor store into a multi-vendor platform, enhancing business operations and vendor management. It offers customizable features like advanced inventory management and integrates seamlessly with tools like Stripe. The interface is user-friendly, and the support team is noted for their responsive and effective global assistance. Continuous updates and reliable performance make it a cost-effective solution for marketplace needs.

September 8, 2024

when i saw some of the reviews saying we send complains and no reply i thought this reminds me with some company which i had very bad experience with ,
then i looked at the author i was surprised , its the same author ,

the world is small

note: Look at their good reviews, alllllllllllllllllllllllllllllllllll fake , and in a shameful artifical way .

Clearance.ae
United Arab Emirates
About 1 month using the app
Webkul Software Pvt Ltd replied September 10, 2024

Update:

We have attempted to reach you via email, phone, and WhatsApp but have not been successful in connecting.

If you are receiving this message, we kindly ask you to ...

August 25, 2024

This app is not working for a very long time now.
When i open the app it shows a page for RMA Status Configuration??

The communication is also very difficult.

UCompo
Cyprus
5 months using the app
Webkul Software Pvt Ltd replied September 10, 2024

Thank you for your feedback, and we sincerely apologize for any inconvenience you've encountered. To comply with Shopify's latest updates, we needed to update our Return ...

August 20, 2024

I have already sent several emails asking for help in different ways, but unfortunately, I have not received any response.

Celebration Treasures Marketplace
Belgium
About 1 month using the app
Webkul Software Pvt Ltd replied August 22, 2024

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. We’ve responded to all your tickets, but it’s possible our replies may ...

July 31, 2024

I AM HAVING A ISSUE WITH THE APP, AND NO ONE IN THE COMPANY WILL HELP ME

GOTTTIT.COM
United States
Over 2 years using the app
Webkul Software Pvt Ltd replied August 2, 2024

Hello, we apologize for any inconvenience you’ve experienced. Our team has shared the meeting scheduling link with you. Please use it to schedule a meeting so that all your ...

July 1, 2024

Despite our numerous complains and tickets, we are being ignored by webkul, our webkul dashboard was locked for 3 months despite our recurring bill of $65.

EveGrocer
Philippines
Over 3 years using the app
Webkul Software Pvt Ltd replied August 2, 2024

We noticed that you did not accept the updated charges, which caused the issue of being unable to access the dashboard. Our team promptly addressed this matter during our ...

August 5, 2024

Les doy un 1 porque no es aceptable que, tengo 1 año pagado sobre mi plan de SHOPIFY COMO TAL y por un pago fallido de vuestra aplicación hayáis congelado TODA MI TIENDA. Si no pago vuestra aplicación, tenéis el derecho a congelar o desactivar vuestra aplicación pero NUNCA toda mi tienda que ya tiene 1 año entero pagado y que su funcionamiento no dependa de nada de esta aplicación vuestra.

Es ...

EBEPEX
Spain
Almost 2 years using the app
Webkul Software Pvt Ltd replied September 10, 2024

This is to inform you that our app is public app on shopify and its billing is handled by shopify only. We don't have authority or access to close any merchant store. There ...

May 17, 2024

quite useless, I could not even set this up. Immediately: Error !!
Store url can't be same as your store url. what other shopify store url?? I tried my domain which also does not work. The ticket support in the app is also useless as there is no option to leave a message only to put your name, email and store url.... or you have to go out of your way to log into your email and email them this way ...

Novu
United Kingdom
About 1 hour using the app
Webkul Software Pvt Ltd replied May 19, 2024

Hi, We apologize for the dissatisfaction you experienced with the app. We have a feature where you can customize the Multivendor app URL as well. Please refer to this guide: ...

May 23, 2024

I have written 5 help tickets no response

The Collectivist
United States
About 1 year using the app
Webkul Software Pvt Ltd replied May 26, 2024

We apologize for any inconvenience you experienced in trying to contact our support team. Upon investigation, we discovered that while our team has responded to all your ...

August 28, 2024

NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.

Ecuaoasis
Ecuador
9 months using the app
Webkul Software Pvt Ltd replied September 9, 2024

Hi,There! Please excuse us for the unfortunate experience you had with the app. Our team has made several attempts to reach you via email and phone without success.

To ensure ...

Edited February 5, 2021

Avoid this app at all cost! Among the MANY ISSUES and the CONSTANT ERRORS with this app, the one thing that is completely unacceptable is that there have been numerous times when customers were not able to checkout any items from my website because products were somehow not synchronizing with this app (although everything was uploaded correctly on my end). I have contacted them many times with ...

INNERMOD
Singapore
Over 3 years using the app
Webkul Software Pvt Ltd replied February 5, 2021

Hi, Thanks for the review.
As we can check, we could not find any recent contact that you did with Webkul. In case you have any, then let us know, as we have not received any ...