Webkul MultiVendor Marketplace

In my personal experience, this has been one of the worst apps I have ever worked with on Shopify. I installed it with the expectation that it would provide stable integrations and reliable marketplace sync, but from the beginning I encountered constant technical issues, glitches, and inconsistent behavior across multiple features.

Over time, these problems created real operational difficulties for my store. Basic actions failed, errors kept returning, and important parts of the app did not function as advertised for me. One of the biggest issues I faced was the marketplace integration (for example with Etsy), which continuously produced errors, failed syncs, and incomplete data transfers. This alone caused massive disruption to my workflow, leading to delays, incorrect listings, and lost time trying to manually fix things that the app was supposed to handle.

I repeatedly contacted support to get these issues resolved. Unfortunately, my experience with support was also negative. Instead of constructive guidance or efficient troubleshooting, I often received defensive or unhelpful responses. There were situations where I felt my concerns were dismissed rather than addressed. Even when fixes were promised, they were slow to arrive or only partially resolved the problem, which meant the same issues kept coming back. After months of dealing with this, I still did not see a stable solution to problems that should have been fundamental to the app’s core functionality.

The cumulative effect of these bugs, failed integrations, and unproductive support interactions was extremely damaging for my store. The app became so unreliable that I eventually had to stop using it entirely. The instability and lack of dependable solutions affected my store’s operations to a point where continuing was no longer viable for me.

Based on my personal experience, I cannot recommend this app under any circumstances. The amount of time, frustration, and operational damage it caused far outweighed any potential benefits. If you are considering this solution, I strongly suggest testing it very deeply before committing to it, especially if your business depends on stable marketplace integration. For me, this app ultimately became a major setback rather than a tool for growth.

Despite our numerous complains and tickets, we are being ignored by webkul, our webkul dashboard was locked for 3 months despite our recurring bill of $65.

This app has so many bugs. I spend more time finding bugs and errors with the app than I do selling products. I would not recommend this to anyone.

DO NOT MAKE THE MISTAKE WE DID !!
Wasted time, money, efforts and suffered continuous business loss because of their incompetence.
What a massive failure Webkul team has been in making this plugin work for the customer, after months and months of calls and followups they still aren't able to solve the simple requirement of error-free bulk data upload, the most basic requirement of a MVM is effective metadata management for client-store, but they're just a bunch of ineffective people. The level of incompetence is so high that if i try to upload a file with just 500 products it will run for hours and eventually end up in error.
2-way sync is just a scam, the sync doesn't work at all, any data i update on this goddamn app, has no surety whether it will reflect in my shopify store or not.
STRONGLY ADVISE AGAINST USING THIS APP

I've used this app for a year now and from day 1 it's been just a pain.

From charging me in the middle of trial, to constant and repeated bugs and issues from shipping not getting collected for sellers, to performance issues and massive slowdown, I highly do not recommend this application it's more work than it's honestly worth.

And instead of improving the system and fixing their issues they just rolled out a new UI and when they do try and fix something more things get broken in the process which they try and but the blame on you.

I sometimes cannot understand how this app works when there are flaws, and I understand there are limitations on Shopify to have certain functions on Webkul, but to make your users to pay for your flaws , is not acceptable.

So what happened is apparently Shopify doesn't allow Product Tags to be synced on from Shopify to Webkul. The issue is Webkul doesn't have a function to allow vendors to bulk tag and tagging product by product is a huge pain especially when we run a marketplace, we are talking about a vendor could have more than 100 products.

So Webkul's response was that Shopify limits this function and doesn't allow Product Tag to be synced to Webkul (while everything else can be synced). As users, sometimes we accept the fact and understand the challenge, I therefore asked for a Bulk Tag function (which is just like bulk enable function) on Webkul, just so that we can do the bulk tags ourselves after we have done it on Shopify. To my surprise, Webkul's response is that I will have to pay 450USD for this function.

Clearly, this is already inconvenient for us. Imagine running a marketplace, your product tags changes done on Shopify when you can bulk tag, and it can't be synced over to Webkul, and when a vendor overrides a change on Webkul themselves, it will override my product tag changes. How "kul" is that?

If users have to pay for every improvement to be made, I can't see why do we engage as loyal users.

System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.

Les doy un 1 porque no es aceptable que, tengo 1 año pagado sobre mi plan de SHOPIFY COMO TAL y por un pago fallido de vuestra aplicación hayáis congelado TODA MI TIENDA. Si no pago vuestra aplicación, tenéis el derecho a congelar o desactivar vuestra aplicación pero NUNCA toda mi tienda que ya tiene 1 año entero pagado y que su funcionamiento no dependa de nada de esta aplicación vuestra.

Es inaceptable y una falta de respeto. Si lo hacéis para mostrar que tenéis poder sobre las actividades de otros, quiero probarlos que es una muy mala práctica. Muy seguramente esto no les dirá nada pero NO LO RECOMENDARÉ A NADIE MÁS.

Products inventory update is not synching with shopify automatically and we need to do it product by product. We've been calling this out to their support, no radical solution provided. This is diminishing our credibility with both customers and vendors.

I am pretty dissappointed to see other reviews stating how amazing customer service is, because I can't get them to respond to my inquiries to save my life. Have been reaching out since late September with the same issue, and have yet to get any resolution, or even a response. I like the app, but when my questions can't be answered, it makes for a very difficult time figuring out how to proceed. **In response to your reply, your posted screenshot shows your answer from my very first inquiry. I have messaged you three times since then. Once in September, once in October, and again a few days ago, with no response. I would not have left this review otherwise, but am at least happy to have caught your attention so hopefully I can get the one glitch I've been trying to resolve for two months now, handled.**