Reviews (842)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, highlighting features like automated payouts, advanced inventory management, and customizable dashboards that boost efficiency and vendor satisfaction. Additional features such as real-time chat, bulk product edits, and API support streamline management and improve the shopping experience. The support team is praised for their responsiveness and effective live chat service, ensuring the app stays updated and relevant.

May 27, 2021

This app is perfect if you are working with many sellers that are on WooCommerce, Prestashop etc. Basically, it is the app to use to connect sellers that are not on Shopify.
The app is not very intuitive and there are many things you'll learn on the go. Just be prepared to spend time to fix issue with sellers (not related to the app but to the configuration of the sellers).
However, the real selling point of the app is the support and the assitance. Very Very reactive and very helpful. Each issue I found has been addressed within the day and a solution was always found. I highly recommend.

Fairytale
France
Almost 4 years using the app
December 15, 2019

This app and Webkul ROCK! Almost everything is customizable! Support is also VERY responsive and has solved all of my requests and quickly. Don't believe the negative reviews if you know what you are doing this app is STELLAR!

CBD Farmers Collective
United States
Almost 4 years using the app
February 6, 2017

The app is very helpful to start a multivendor business! Not perfect (nobody is) but really good.
The service deserves 5 stars. Some other users wrote, that the service is bad in many ways, but I didn't experience bad service at all. Neha and the team is responding very fast and more important are helping a lot. If I had a problem, they told me how to fix it or fixed it themselves. Thanks for that! They even wrote me an email, asking me if everything is going the way it should be or if there are any problems.
There are some smaller issues with the app which I would score 4 stars. With smaller issues I mean the setting for example. It took me a while to custom the app the way I want it to look like. Some parts of the app are inflexible. Adding products is also kind of odd at the beginning but I wrote an introduction to my vendors how to use the app, so there are no problems anymore.
5 star service, 4 star function = 4,5 stars in total, and because the functionality is little better than 4, the app gets 5 stars from https://newhandshop.com/

New Hand
Germany
Almost 4 years using the app
July 7, 2023

this app is a game-changing tool, combining intuitive functionality and advanced features for a seamless vendor management experience. Its user-friendly interface and efficient inventory management make it an indispensable asset for any e-commerce business. The prompt, courteous, and professional customer support team is always ready to assist, adding significant value to this comprehensive tool. Highly recommend for anyone looking to streamline their multi-vendor operations.

私のストア
Japan
About 1 month using the app
October 19, 2023

Parfait pour le moment... TOP

Art Metallic
Switzerland
About 1 month using the app
November 7, 2019

I haven't launched my site yet but so far this app has proven to have everything I need and the service the MVM team provides is friendly, thorough and super efficient, I highly recommend trying them out!

Bringmecake
United Kingdom
Over 3 years using the app
January 21, 2021

Great and straight forward app for the marketplace. The amazing support team, always ready to help and very responsive. Always happy to work with Webkul. Thank you

Lassou
United Kingdom
Over 3 years using the app
May 24, 2022

I am using this app for building a marketplace on shopify. This apps covers everything to build a successful marketplace. There support is also excellent

Omnēque
United Kingdom
Over 3 years using the app
Webkul Software Pvt Ltd replied June 3, 2022

Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

January 15, 2021

I used this app to set up our store as a multi-vendor marketplace too. Among all the issues we encountered, their support team have never disappoint. They are always responsive and are helpful.

eshopping
Philippines
Over 3 years using the app
March 16, 2017

The app functions very well with no issues.
Outstanding communication and support, really superb!

Subscribary
United Kingdom
Over 3 years using the app