Reviews (867)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for transforming a single vendor store into a multi-vendor platform, enhancing business operations and vendor management. It offers customizable features like advanced inventory management and integrates seamlessly with tools like Stripe. The interface is user-friendly, and the support team is noted for their responsive and effective global assistance. Continuous updates and reliable performance make it a cost-effective solution for marketplace needs.

July 24, 2019

We have been working with Multivendor for 8 months and everything has worked correctly. But we have had some problems in terms of updating products synchronized with Shopify that, fortunately, Webkul support has managed to answer in order to solve the problems.

When the App is being updated, all changes made by Sellers are not reflected in the Shopify store, such as product removal or stock modification. So the only thing I would add to the App is an improvement in terms of synchronization in the update.

Many thanks to the support team!

BazarED.cl
Chile
11 months using the app
Edited April 25, 2020

Edited *previous issue was addressed*

Overall this has been a stressful experience to setup, lots of little bugs to chase - maybe this is to be expected.

Eventually we solved most of those major issues with Pooja from Webkul.

Following remain:

Stripe Connect setup did not work after multiple attempts, We eventually gave up and used Stripe direct without the automated payment feature to sellers.

After apps etc, it was more about $200+ a month than the price listed, all the apps inside are needed for basic functions like shipping.

They don't seem to integrate well with many things - such as recurring billing features (a must have in ecommerce) and their internal SHIPSTATION app basically gives away free shipping (returns ALL options even .50 cent letter options for a 10lb package. We disabled Shipstation - Webkul says they will have this fixed in a month..) And are using only the manual marketplace shipping.

MAGAZON
United States
11 months using the app
December 11, 2020

As compared to other apps this app is best if you are looking for a multi vendor app but there are some features which require to be added hope webkul will add them to make this app perfect

WoodenTwist
India
11 months using the app
February 8, 2021

Thank you team webkul. It has been a rough patch, but you have been mostly helpful! keep it up and hope to see you getting better and better!

OMC
Hong Kong SAR
10 months using the app
Edited September 8, 2023

Configuration is complicated, but support team do their best to help, even if sometimes they could investigate a bit more before giving answers.
In the end, I always get my questions answered.

I am just waiting for a new configuration on September 24th to give a more complete opinion

Mirette
France
8 months using the app
September 14, 2020

Very reponsive suppport, im enjoying doing and exploring the configuration. It is better if there's csv export in a good format and a bulk update of fields like custom fields and other required fields not only the price and inventory quantiy.

Poundit Business
Philippines
8 months using the app
December 18, 2020

We've used this app with a limited number of vendors so far in order to simplify fulfillment from sellers outside of our organization. There are some elements that are intuitive, and others that are confusing, but we've been very pleased with how many contingencies Multi Vendor Marketplace takes into account.

Design Museum of Chicago Shop
United States
5 months using the app
September 20, 2022

I've been using this app for a few months now and it works great. Whenever I'm dealing with a problem the customer support helps me through it

Hantverkia
Sweden
5 months using the app
Webkul Software Pvt Ltd replied September 21, 2022

Thank You so much for the most amazing feedback. Hoping to continue serving you the same in future :) - Team Webkul

February 1, 2021

This app can do a lot and is superflexible if you can figure out how to configure it. It takes time and patience. I had concerns with support in the past, but they have really upped their game in the last couple of weeks and have been super helpful. Much much better. Thank you.

Shop a Local
Canada
5 months using the app
Edited May 4, 2020

Really like the app, but the seller-buyer chat feature isn't launched yet despite it being advertised as a feature and it was one of the main features we purchased the app.

Can we trade
South Africa
4 months using the app
Webkul Software Pvt Ltd replied May 4, 2020

Hi, Thank you for the review.
This feature is under development, and will be available to use in future soon.
In case of any other query/questions, feel free to connect.