Reviews (841)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, highlighting features like automated payouts, advanced inventory management, and customizable dashboards that boost efficiency and vendor satisfaction. Additional features such as real-time chat, bulk product edits, and API support streamline management and improve the shopping experience. The support team is praised for their responsiveness and effective live chat service, ensuring the app stays updated and relevant.

December 11, 2020

As compared to other apps this app is best if you are looking for a multi vendor app but there are some features which require to be added hope webkul will add them to make this app perfect

WoodenTwist
India
11 months using the app
February 8, 2021

Thank you team webkul. It has been a rough patch, but you have been mostly helpful! keep it up and hope to see you getting better and better!

OMC
Hong Kong SAR
10 months using the app
Edited September 8, 2023

Configuration is complicated, but support team do their best to help, even if sometimes they could investigate a bit more before giving answers.
In the end, I always get my questions answered.

I am just waiting for a new configuration on September 24th to give a more complete opinion

Mirette
France
8 months using the app
September 14, 2020

Very reponsive suppport, im enjoying doing and exploring the configuration. It is better if there's csv export in a good format and a bulk update of fields like custom fields and other required fields not only the price and inventory quantiy.

Poundit Business
Philippines
8 months using the app
November 22, 2021

Quite a complex app with lots of options. So be prepared to spend some time getting your marketplace up and running. Thankfully customer support is very responsive and they also offer customisation services at very fair prices.

Kleiderberg
Switzerland
5 months using the app
December 18, 2020

We've used this app with a limited number of vendors so far in order to simplify fulfillment from sellers outside of our organization. There are some elements that are intuitive, and others that are confusing, but we've been very pleased with how many contingencies Multi Vendor Marketplace takes into account.

Design Museum of Chicago Shop
United States
5 months using the app
September 20, 2022

I've been using this app for a few months now and it works great. Whenever I'm dealing with a problem the customer support helps me through it

Hantverkia
Sweden
5 months using the app
Webkul Software Pvt Ltd replied September 21, 2022

Thank You so much for the most amazing feedback. Hoping to continue serving you the same in future :) - Team Webkul

February 1, 2021

This app can do a lot and is superflexible if you can figure out how to configure it. It takes time and patience. I had concerns with support in the past, but they have really upped their game in the last couple of weeks and have been super helpful. Much much better. Thank you.

Shop a Local
Canada
5 months using the app
Edited May 4, 2020

Really like the app, but the seller-buyer chat feature isn't launched yet despite it being advertised as a feature and it was one of the main features we purchased the app.

Can we trade
South Africa
4 months using the app
Webkul Software Pvt Ltd replied May 4, 2020

Hi, Thank you for the review.
This feature is under development, and will be available to use in future soon.
In case of any other query/questions, feel free to connect.

Edited January 21, 2019

At first I gave company a 1 star because it taken the support team two days to reach out to me. The team final got back in touch with me and help me with a couple of things. The only reason I am not giving this company a 5 star today is because I don’t like the fact that they only communicate through email. I be wanting someone to show me step by step over the phone not through a email that take one 45mins-hour to reply.

Annasdollarstore
United States
4 months using the app