Reviews (334)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient management of multiple vendors, offering features like vendor dashboards, commission management, and product approvals. It supports scalability with customizable options for commissions, seller management, and shipping logistics. Integration with Shopify is seamless, enhancing vendor onboarding. Customer support is highlighted as responsive and effective in addressing complex marketplace issues.
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This is an excellent app and it provides great service.
Excellent supportive team. Webkul Have a lot features as a marketplace either rma, or shipping. Everything can be automated easily.
Best marketplace app for shopify
The support team is responsive, helpful.!!
+ fast support
- no full backup app, only $10/m pause.
Nagyon segítőkész csapat, az ügyfélszolgálat gyors, képekkel segítenek ha elakadsz, végig melletted vannak! Jól átlátható rendszer, ha egy kicsit megszokod! Bátran ajánlom!!
This app is awesome and helping me to fulfill my dream to make huge marketplace and support local vendors. thank you
amazing chat support and team
A very professional support, all in one solution for your store, I advise every merchant with them.
Nice job with multivendor
Good Support and Service
We recommend this app. The app a wonderful business tool when starting you business or expanding your business. We have worked with the app long enough to know that if there is something you don't understand or have an issue with the support staff come through every time with the answer. Customer service is a must when you are struggling to make your business happen and this app has one of the best customer service support teams out there. Give the app a try....you will not be disappointed.
Great support always very attentive and fast.
Very easy to use, great instructions. Also, the support team is very helpful!
Shipra did a great job answering all of my questions. Thank you! The app has a lot of great functionality and the support is really helpful.
High-quality support service
In early 2024 we approached Shopify to create a high-end guitar e-commerce business on a multi-vendor platform. After discovering that Shopify has no native application for multi-vendor platforms, we searched for a 3rd party app that would integrate into Shopify and provide multi-vendor functionality. We looked at several options and after trying another vendor, we found MVM (Multi-Vendor Marketplace). There is nothing more critical to the success of our business than the stability and functionality of having vendors register as sellers and list products for sale. After weeks of testing, we moved forward with MVM and with outstanding professional support from Pooja at MVM - we were able to launch in May 2024 and the rest is history. Recently, our business was offered financing from Shopify - thank you MVM for being a big part of our success story.
Hi Shopify,
This is from team MobylX. Its good connecting with WEBKUL team to get the queries resolved. They are very responsive and taken note of concerns.
Very helpful support and great service using the multivendor app.
Best service! Shipra is so patience and professional to help me set up! Strong recommended!
Great team to work with, helped me navigate through the many features this app offers. Running a marketplace is not easy especially when you have hundreds of vendors! and the Webkul team has helped answer questions and fix problems. Thank you
I realy was expecting more about the app regarding, design and simplicity. It has almost evertyhing i need but it can be for sure improve. About the support team, the best support ever.
NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.
Hi,There! Please excuse us for the unfortunate experience you had with the app. Our team has made several attempts to reach you via email and phone without success.
To ensure we address and resolve your concerns effectively, we kindly request that you schedule a meeting with us at your earliest convenience via this link: https://webkul.bookingcommerce.com/en/onlinemeeting - Team Webkul
This app is not working for a very long time now.
When i open the app it shows a page for RMA Status Configuration??
The communication is also very difficult.
Thank you for your feedback, and we sincerely apologize for any inconvenience you've encountered. To comply with Shopify's latest updates, we needed to update our Return Order Management (RMA) flow. This configuration is a mandatory requirement within our app and should take less than a minute to complete.
We have made several attempts to reach you through various platforms to assist with this transition, but unfortunately, we were unable to connect. Please feel free to reach out to us directly at support@webkul.com, and our support team will be more than happy to guide you through the process.
Since writing this review someone has reached out to me. They said they have contacted me many times but I didn’t receive any communication until they found me on Instagram, which I appreciate. We are in the middle of resolving issues and answering questions.
I am on the lowest price subscription. Which is still expensive for me and my little growing business. Despite sending multiple emails for help I have never received a reply or any support.
I just had my first sale using the app and the payment has come to me not the vendor. Not sure how to resolve this for future vendors - it seems you can integrate PayPal API to combat this - I will do so and see how it goes. I’m more concerned the cost breakdown including PayPal and afterpay fees isn’t clear for my vendors.
I like the app and I’m glad to be in touch with someone who is helping me so I’m changing my review to 4 stars.
Thank you so much for updating your review and giving us another chance! We’re glad we could resolve the issue and improve your experience with our app. Your feedback is incredibly valuable, and we're always here to help if you need further assistance. We appreciate your support and look forward to continuing to work with you!
I have already sent several emails asking for help in different ways, but unfortunately, I have not received any response.
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. We’ve responded to all your tickets, but it’s possible our replies may have been filtered into your spam or promotions folder. Could you please check there? If you still can’t find our messages, feel free to reach out again via live chat or email—we’re here to help and want to ensure you get the support you need.
You can track your ticket from here: https://webkul.uvdesk.com/en/customer/ticket/view/559434
Thanks
I like the support specially. Because I mess up every time and then I just need someone to help me out. They have techs available for me always.. Thank you so much.
Great app and their support is very quick
I AM HAVING A ISSUE WITH THE APP, AND NO ONE IN THE COMPANY WILL HELP ME
Hello, we apologize for any inconvenience you’ve experienced. Our team has shared the meeting scheduling link with you. Please use it to schedule a meeting so that all your queries can be addressed promptly.
We have been configuring this app for a week or so and we love the App features .With the support of the team we are discovering how to optimize the features and enable our sellers as well as ourselves to run our business smoothly. The support team is very helpful especially Shipra Jaiswal who has taken me through how to set up fees , custom fields, location, shipping, seller profile and has given me an good overall overview on how to finalize the app setup .I would highly recommend the app and here support!!
best customer support
Aun necesita mucho trabajo UX/UI.
Hi, we like to inform you that we provide complete UI/UX customisation feature for multivendor seller panel. Our team has reach out to you via email, please reply back to us so that we can provide complete demo to you.
Looking forward to hearing back from you.
Great app, highly recommend! Very customizable and the support is great!
the support team has been responsive and helpful.
I have written 5 help tickets no response
We apologize for any inconvenience you experienced in trying to contact our support team. Upon investigation, we discovered that while our team has responded to all your tickets, the replies may not have reached you due to an incorrect email address being used by you in ticket.
We have sent the screenshots on your other email address as well now.
To resolve this and ensure you receive the support you need, we would like to schedule a call with you. This will allow us to provide dedicated support and assist you in setting up a successful marketplace. Please use the following link to schedule a call at your convenience: https://webkul.bookingcommerce.com/en/onlinemeeting.
Thank you for your understanding and cooperation. We look forward to speaking with you and assisting further - Team Webkul
quite useless, I could not even set this up. Immediately: Error !!
Store url can't be same as your store url. what other shopify store url?? I tried my domain which also does not work. The ticket support in the app is also useless as there is no option to leave a message only to put your name, email and store url.... or you have to go out of your way to log into your email and email them this way. Not user friendly at all
Hi, We apologize for the dissatisfaction you experienced with the app. We have a feature where you can customize the Multivendor app URL as well. Please refer to this guide: https://webkul.com/blog/customize-seller-login-url-multi-vendor-marketplace-for-shopify/
We provide live chat support, ticket support, and call support. Our team has sent you a meeting link so that all your queries can be answered, and we will also help you create a successful marketplace.
Please respond to the email and schedule a meeting with us at your convenience.
Looking forward to hearing back from you.
Best regards,
Team Webkul
Best Ever App, All In One Shot :)
They offer great support. As for the app, there are a lot of functions.
Very supportive services from the team. Always there to help when i have a problem.
The app and the support team is excellent i advise everyone to use this app for their multivendor website!
We were impressed by Webkul's team and their commitment to clear communication. After wasting money on clunky multi-vendor apps, Webkul's solution was a breath of fresh air. Not only was the user interface much easier to navigate, but it also scaled seamlessly to meet the growing needs of our partnerships. As with any new technology, setting up integrations require testing to ensure a smooth user experience. Webkul's team was exceptional throughout this process. They provided excellent support every step of the way, resolving any issues that arose promptly. We're incredibly grateful for their collaborative approach and responsiveness
AMAZING APP! So many features to operate as a marketplace on shopify. Customer service is responsive and all integrations are easy. Great app
Amazing support. They built a great product and are there to support if needed.
So far, the webkul app has been a great addition to our website. It is easy to set up and now our partners can start selling. It is straight forward to implement and when you are stuck there is a knowleadgeable support team at Webkull that is available to help.
Fantastic customer service. Quick to reply, and can even hop on meetings and help you step by step. Highly recommend.
Very friendly and helpful support!
My experience with this app was good, but the setup process had many components. I am also appreciative of the customer service department for resolving an issue expeditiously.
Really helpful team. Highly recommended!!!
Highly recommended, great service
Webkul has been a help to us in many iterations of our business and is always very responsive when we send out an inquiry for support. They have a lot of capabilities that enrich the Shopify experience.