Reviews (870)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for transforming a single vendor store into a multi-vendor platform, enhancing business operations and vendor management. It offers customizable features like advanced inventory management and integrates seamlessly with tools like Stripe. The interface is user-friendly, and the support team is noted for their responsive and effective global assistance. Continuous updates and reliable performance make it a cost-effective solution for marketplace needs.

February 15, 2018

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either

Kickshub
United States
4 months using the app
August 18, 2023

We've been configuring this app for 3 months, paid feature. Finding out in the end the payout functionality for sellers is not working. And also, if you have different terms per seller, it's not customizable.

Sellers get annoyed about the notifications, it's quite complex to understand for them and it's just not user friendly.

And what is a marketplace if the payout is not even working?

Arkive
Netherlands
3 months using the app
Webkul Software Pvt Ltd replied August 22, 2023

Hey!! Please excuse us for this unfortunate experience, However, As we can see from the history of our communication that, You don't have payouts enabled in your PayPal ...

August 16, 2021

This app as a paid integration with DHL that I was ready to pay for but turns out that they are not even registered with DHL. I went through all the complicated process and finally DHL told me this app is not registered with them. The customer service sucks and is extremely frustrating. They never respond to your questions and they show no real care for customers. I actually wonder how Shopify ...

Africaravan
Canada
3 months using the app
Edited November 19, 2020

I would give minus stars if I could! Unfortunately, I have been charged for 2 months now and gotten nothing done.. The app is waaay too complex and there is no straight forward explanation or help... I have asked for a refund and they will not provide, which is quite unfair... If I had my time again, I would 100% NOT choose this app/provider... Be very cautious!

MOVEMAMI
Australia
3 months using the app
Webkul Software Pvt Ltd replied November 19, 2020

Hi, I think its quite unfair to write negative review just for refund. You have emailed us asking for refund, even threatened us to leave negative review if we didn't refund. ...

March 22, 2021

I find this app great, but customer service is very bad! I have sent several message by chat, but they have never answered when I was awake. So I have sent an email but no response. I need help customizing some things for my marketplace, but things are still to do.

Ponypr
Italy
3 months using the app
Webkul Software Pvt Ltd replied March 22, 2021

Hi, Thank you for the review.
As we can check, we have not received any email from your end. We have sent an email, please respond to the same, so we can assist you.
Regards, ...

December 11, 2020

Hi, There is a major problem with Invoice Configuration on my Multi vendor store 1) Tax Exclusive calculation is totally wrong 2) Seller bulk Invoice calculations are totally wrong and loss making for the admin Please look into this and give me a speedy support. I have to pay my seller EOD. Awaiting your response ASAP

Cologne Mart
India
2 months using the app
Webkul Software Pvt Ltd replied December 11, 2020

Hi, thank you for the review.
Please excuse for less satisfied experience with the app. It seems that you have the issues with Tax exclusive calculation as well as seller ...

November 11, 2020

The reviews must be fake. We used this app for a month, and never did I receive a message back from their support. I tweeted them, emailed them, called them, went on their skype support nearly every other day, and NEVER got a single response.

pressonshop
United States
2 months using the app
Webkul Software Pvt Ltd replied November 11, 2020

Hi, This is to express my deepest concern over the dissatisfied experience that you had with the Multivendor App.
As we could check you have contacted us almost 3 months back ...

July 31, 2017

I found my experience with the Multi Vendor Marketplace to be awful. Uploads are slow to take root, and the standards of customer service are utterly repulsive. Ater waiting for extended periods of time to receive assistance and sending multiple requests, I was met with inattentive and distracted replies. Moreover, I have fielded complaints from my vendors about having to go through a completely ...

Impactick
United States
2 months using the app
October 28, 2023

Their system is slow and buggy. I reported an issue a long time ago and sill haven't been fixed yet. Their interface to add product is really bad and painful especially when you add many variants for the products. Why would I need to wait each time I add a variant? Why not just assign products variants images and save all at the end? Isn't that faster? Honestly, if you are looking for a multi- ...

Dizzlee
Iraq
2 months using the app
April 22, 2020

This app lacks several features that are really important for a successful marketplace to have. We tried requesting for adding the feature that we need but for just one feature we were asked to pay over $500 to develop it. Unfortunately, we will have to find another route.

BeanBurds
United States
About 2 months using the app
Webkul Software Pvt Ltd replied April 22, 2020

Hi, Thanks for the review.
We would love to know all the "missing features" (according to you). Please list the same in the support ticket.
As every country , demography and ...