Multi Vendor Marketplace , 760 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, leading to business expansion and improved customer satisfaction. They praise its advanced inventory management, customizable settings, and user-friendly interface. The app's integration with Stripe for easy payment processing is appreciated. Merchants also value its affordability, ongoing development, and top-notch customer support, including a responsive live chat. It's particularly recommended for those aiming to build a robust marketplace with multiple vendors and products.
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I thought I would find a simple application, it's a real gas plant. When we change plan (upgrade) from the top, or from the bottom, we are charged each time. For some options, one is forced to take the highest Shopify plan. I will not speak of the after-sales service which takes its time to respond and which does not provide a solution.
In short, to avoid! I uninstall. Je pensais trouver une application simple, c'est une vraie usine à gaz. Quand on change de plan (mise à niveau) par le haut, ou par le bas, on est facturé à chaque fois. Pour certaines options, on est obligé de prendre le plan Shopify le plus élevé. Je ne parlerai pas du SAV qui prend son temps pour répondre et qui ne donne pas de solution.
Bref, à éviter! Moi je désinstalle.
Hi, Thank you for the review.
- In case you will have been charged while the plan upgrade or downgrade, you will surely get a credit for the difference amount within few days of the amount deducted, this is how Shopify Billing API works. Also please make a note that all the payments are managed with the Shopify billing API, not from our end.
- Also you need not to take the highest plan to use the app, you can use the app with the basic shopify plan, its not at all necessary for you to take the highest shopify plan.
Hope things are now clear, so we would love to see you using the app again. Please get in touch in case of any help.
Regards,
Team Webkul
In the description this App sounds like a Multi-Vendor dream, with literally everything you could wish for. Whoever, created this App did some excellent research. Unfortunately, that's where the positive feedback has to end because this application is not fit for purpose. It has a terrible product upload process. You can literally forget about uploading a CSV file.
If you want to brave the headache, I would strongly suggest you don't let any of your Vendors near this application and you handle all of the upload yourself. Shopify need to introduce a compatible Market Place application.
So many spelling mistakes, very basic functionality unless you install plugins which can amount to $400 US a month plus a subscription of $75 for the app (if you want 10 sellers). And without plugins this is basically useless. No call feature for support, only email
We have been trying for weeks to get this app up and running with a test vendor. Support is very unhelpful. I have asked a number of times to have a call with support and I am unable to get someone on the phone. They sent one line emails back that do NOT help. We are currently looking for a new app to do what this one claims. I would love it if this would work, but we can not get products or images uploaded. On top of that, I can not get an answer if inventory levels will link together.
I DO NOT RECOMMEND THIS APP FOR ANYONE! There are better ones out there. Terrible customer service. Help docs do not help at all or answer my questions. My plan started at $10/mo but after all the help docs told me I needed to upgrade my plan to $45/mo and add shipping $10, local pick-up $10, multi cart $15, this turned out to be an expensive $79/mo product with no customer support to answer my questions but just keeps asking me to add more and more money. They also needed me to activate the $20 real-time shipping with Shopify. Luckily I didn't do this or I would've paid +$99USD per month for nothing!! I DO NOT RECOMMEND THIS APP FOR ANYONE! There are better ones out there.
Hi, Hope you are doing great.
Lets discuss the concerns point by point :
1) As we have checked the last conversation we had from you is on 22nd Nove 2020, after that we have not received any query from your end, and we can see that the average response time in your support was 3-4 hours, which is considered to be great. So, correct me if im wrong and if we have missed any email from your end.
2) You can very well manage the shipping from the shipping methods available on the Shopify store, there is no need for any real time carrier calculated feature to be added. But as you wanted the advance feature to having the sellers manage their shipping rates, then this is something restricted from the Shopify end, that we can get the API to calculate the rates at real time only when you have enabled real time carrier calculated shipping on your store. So, this is something that is required from Shopify end, since you wanted some high end feature.
3) We can easily increase the app pricing and can add all the add-on features as mandatory part of the package, but we have kept the app pricing as low as feasible and have provided easy plug and play options, so you only pay for the feature you are using, not for some high end package, which is of no use to you.
We are looking forward to helping you with the App, please contact us from the Support details mentioned on the page.
Not worth the price, can get all the features on Wordpress for free.
I don’t mind paying for the convenience but the price is just to high.
The “basic package” gives you 3 sellers for $10
The middle package gives you 10 sellers for $30
The “pro” package gives you unlimited sellers for $40
Basic is a complete waste of time because if you’re launching a market place you obviously need more than 3 sellers, the next one up is a waste of money because people setting up small stores have no idea how many sellers they are going to have if any, and the unlimited is just to big a jump for small sellers until they have established their store.
If they read these reviews I’d recommend a 4th option. Pay per seller. $1-$3 per month per user (based on their current prices)
Would get a lot more users that way
Hey,
We really appreciate the time you took to write the review..!!
I would like to tell you that earlier, we do have a plan in which the merchant needs to pay per seller but our merchants found that more costly as on an average each merchant have 50+ sellers so a lot of our merchants have requested that they want to any unlimited sellers plan for their marketplace and since then it's been five years and no one has complained about the same.
So, if you calculate a price per seller then the average cost per seller is 0.25-0.5$. If we charge 1$-3$ per seller then in case of even 50+ sellers, surely will be a lot more than just $45 which we currently provide.
Moreover, We would like to discuss more on this idea with you. Our team has contacted you via our support ticket system. Please respond so that we can discuss all your concerns.
Thanks
I found it very complicated and customer service was not helpful. I un-installed over wasting almost two weeks.
Hi, Thank you for the review.
Please excuse for the less satisfied experience with the app.
Can you please identify the exact issue and respond to the support team email. The app might seem to be complicated but once you start using it, im sure you will understand it better. As the app caters the needs of numerous industries, so loaded with multiple features, this is why it might seem complicated to you.
As we can check from the email threads the support team has been trying to help you everytime and was active and responsive in helping you in every possible manner.
Request you to email us with the concerns and we will try and resolve them.
HORRIBLE. Their service is horrible, as they don't even help, they only reply with definitions. Not to mention their response time is every 12 hours. So when you're sleeping, they will reply. When you awake and reply, they are unavailable. There is no number to contact. It is a vicious cycle to get one question answered. Their calculations are off but don't care to admit it or fix it. Don't waste your time!
I'm not sure how any site is successfully using this app. Shipping fees charged to the customer on Shopify are not being shown on invoices or orders in the Multi Vendor App. The process of adding products keeps crashing so my vendors have been unable to set up their collections. The returns process is deeply flawed. There is very limited documentation to support users. I invested a great deal of time setting up this app and configuring it only to come across these fundamental problems. The customer service is very slow and misinterprets the issues - taking days to resolve an issue. At the moment I would not recommend this app. If this is the support level at the set up stages I dread to think what would happen if there were a real issue. I will have to start again with another platform and multi vendor app.
I don't like because i am in trial free days version, but when i try to contact support center they send me Email to show them purchase slip.
I replied them from that Email that i have to ask questions about technical support, although i am trial version. But for self satisfaction resolve my problems or to satisfy me. No reply then.
There must Technical support for newly App users although in free trial.
I'll sure rate from 1 star to 5 stars if now in free trial the support center resolve my problem.