Reviews (833)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces with features like automated payouts and efficient order management. They appreciate the user-friendly interface that simplifies product management and vendor interaction, with tools such as customizable dashboards, bulk product edits, and real-time chat. The app also offers flexible commission settings, dual sync, API support, and integration with tools like ChatGPT for enhancing product descriptions. Additionally, its seamless integration with payment platforms like Stripe simplifies transactions, and the responsive customer service team is noted for improving efficiency, vendor satisfaction, and customer engagement.
Refine
-
By rating
The Support on this app was world class! Very fast replies and Shivangi was really polite and patient helping me put with the configuration!
Do not subscribe for this app if you can find other multi-vendor options!!! There are a lot shortcomings with this app. I am stuck with them as I have set up after so much trouble. It's not worth the trouble. In addition the customer service makes it miserable! They don't get on call. They have only chat option and that too they work on limited times (Indian Standard Time). I am based in the USA and they don't consider that at all. I have to stay awake for these people to go live. They are not even considerate to get on call instead of chat. The chat agents are incompetent and don't understand their own software most of the times. They always say we will get back to you shortly via email after the developer looks into the issue which takes 12-24hr to get any response back and sometimes the response isn't even helpful. They are also sometimes incapable to explain the issue to their developer and it's such a waste of time. Ultimately it's my loss as they are not immediately able to resolve any of my issues in my live website.
I don't understand why this company swears by chat and email communication when call can make things so simple and quick. It just doesn't make sense to me. I get so stressed talking to their support. I cant express how frustrating it gets!
Find other alternatives if you can. This app shouldn't be your first choice.
Hope this review is helpful!
Hi! Thank you for the review. Please excuse us for the less satisfied response, As you know the app is loaded with tons & tons of features. Due to the lots of features of the app, learning is required, and we are here to provide multiple instances of help.
Further, As you mentioned, We haven't made a one-to-one call with you but we can see from the tickets history that, we have done one to one calls multiple times with you regarding the app so this statement is quite incorrect.
Also, We found that , You want the tasks to be completed within minutes, but that's definitely not possible as it takes time to debug and verify the issues & multiple times issues are occurred due to incorrect configuration settings & We got those corrected over one to one calls only.
However, You need to understand that, Execution of any code requires a logical framework. Without logic, we can't freely perform tasks, so certain restrictions need to be applied. The entire functioning of the app is based on this logic.
We've sent you another meeting link. We'd love to hear all the concerns/issues you're having. Let's start things all over again. Our team will be happy to build a marketplace for you, together! - Team Webkul
excellent app if you want to add multipl vendros o shopify without needing them to log in on your shopify site. has many add on apps that can be puchased, which some are bit downside as we feel they hsould be included with the premium plan. but overall, great pp with great support.
Excellent support, fast and friendly. Very good service. Thank you for the support guys. Keep up the good work.
We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at support@webkul.com - Team Webkul
Neha has been very helpful to discuss my needs and they installed it for free .
Thank you !
Does everything that it says on the 'tin'. What I have been impressed about is the customer service. Several times I have had to contact them for small fixes or help and they have always been willing to provide support either by phone or email. A very good company indeed.
Support is quick and also accurate.
My favorite part of the app from Webkul is that function is continuously updated evolving.
Looking forward to keep work with them.
Thank You for sharing your amazing experience. Much appreciated :) - Team Webkul
Hi,
Incase of refunds and returns , I want to charge my seller a fee of 4% for the refunded or cancelled order
How Can I do the same please help me.
Best,
Team OnlyFragrance
Hi, we have received the same via the support ticket. We will soon reply you on the same.
For any query, you can send us an email on support@webkul.com
sono agli inizi, evashu bhatt e il suo team sono stati davvero bravi a sopportarmi, mi anno reso i collegamenti con codici vari una passeggiata.
come detto sono agli inizi, quest'applicazione promette molto bene per il mio marketplatz. consiglio vivamente
good support and great app. Have been usign for 1 year now.
The support is prompt and I recoomend to anyone looking to use multi vendor marketplace apps.