Reviews (832)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces with features like automated payouts and efficient order management. They appreciate the user-friendly interface that simplifies product management and vendor interaction, with tools such as customizable dashboards, bulk product edits, and real-time chat. The app also offers flexible commission settings, dual sync, API support, and integration with tools like ChatGPT for enhancing product descriptions. Additionally, its seamless integration with payment platforms like Stripe simplifies transactions, and the responsive customer service team is noted for improving efficiency, vendor satisfaction, and customer engagement.

September 9, 2021

We are using this app, since few months, though it supports multivendor, some of the basics features are still missing. Such as: showing prices or special prices, etc. When we contact the supports since they did not come across these features and if more queries will come, they will look into this.. This defeats the whole purpose to get this app.....
Still waiting for their reply...
Please note: These comments are not trying to defame or let the team down, but sharing the pain we are going through it...
Thanks

MandiBazaar
New Zealand
Almost 2 years using the app
Webkul Software Pvt Ltd replied September 15, 2021

Hi, Thank you for the review.
The support team is in touch since long, and we are helping you with all the issues you have.
Request to communicate with the support team to get the resolution soon.
Regards,
Team Webkul

October 13, 2016

Great functionality and great support.

Hamify
Germany
25 days using the app
June 2, 2016

Nitika and the support of Webkul are helpull and a very big reactivity they are centered on has customer satisfaction If there were more than 5 stars I shall not hesitate in summary listening, speed, sympathy thank you so much for everything

Certility
France
24 days using the app
February 8, 2021

App has most of what is needed. Customization is good. It would be great to have live feedback in the US.

ArtFan
United States
Over 1 year using the app
Edited December 19, 2019

I used this app to convert my e-commerce into MarketPlace Great app.Flexible and easy to translate, with great customer support .I would definitely recommend .

Sopessas
Angola
23 days using the app
Edited May 22, 2020

Update!! do not use if you want a professional working application! **** It’s dropped a star, now it’s garbage when you pay $45 a month!- why? Emails with an underScore “ _ “ not recognised when verifying which means two lost clients. updated with an “update” after the issue was reported but this is basic! Variants on products deleted/removed on any update = sellers have to re enter. I’ll up date this - a $45 a month app take ALOT of hours to make it work*****
I’ve a very live site thinking it was stable and of a quality. It is not.
It’s ok but not great. If I had the foresight I have now I would have chosen a different product. What’s good- interface is user friendly, it does do what it is supposed to do. See caveats belo.
What’s poor-
1. Full of bugs (most of which have been addressed after tickets raised, however they we simple corrections. QA seems to be lacking)
2. Inbuild css is not always compatible across all devices.
3. The price point is for a premium product. It doesn’t reflect the quality expected for the price paid monthly.
4. Syncing with Shopify does not always seem successful. Missing images, descriptions, uploading images not loading etc. having to contact support to fix with 25 vendors and 350 products and growing. I don’t expect to have to manually check ever one!
5. Unable to add customer fields to invoices.. it still contains fax numbers as a default but no email.. legacy coding perhaps?.
Having raised over 25 support tickets over the last few months it seems I spend a lot of time debugging / questioning software which for $45 is steep for the bugs and formatting issues. Hopefully either webkul pick up their game or an alternative developer produces something of better quality.

Hand Made in WA
Australia
About 1 year using the app
August 29, 2023

L'application est compliquer à comprendre pour un début est très réactif et répond très bien à chaque demande.

Ma boutique
France
22 days using the app
Edited May 23, 2018

To start off, let me give some context as to why I'm writing this review.

I sell a product that is inherently a single-quanity item. I asked if they could disable the ability for my sellers to have more than 1 quantity. They said that would cost TWO HUNDRED FIFTY DOLLARS just to disable it.

Second of all, this app is just really unstable. It barely works at times and the translations are absolutely terrible. Sometimes my sellers passwords just don't work sometimes and they're forced to reset their accounts for no reason.

This app is expensive as hell but it barely delivers on its promises. It's not that I don't want to recommend this app, it's that I can't recommend this app. It's very poorly produced considering the massive pricetag.

Logohub
United States
Over 1 year using the app
Edited October 30, 2017

se o app funcionace com rapides seria o melhor dos 3 disponiveis no shopify , minha notra baixa se deve a lentidão do sistema, se o app funcionace com rapides ao cadastrar e editar produtos seria realmente a melhor app de ecomerce, tenho perdido alguns vendedores que desistem de cadasytrar tamanha é a lentidão para cadastrar e editar produtos, ja pedi suporte algumas x para melhorar a velocidade da app e estou aguardando esta melhora assim que melhorar isto sera o melhor app por enquanto somente uma extrela devido a lentidão quando melhorar esta lentidão com certeza farei uma nova revisão

Lingerie Ponto Com
Brazil
12 months using the app
December 10, 2020

App not bad, but seems reply not engage! and didnt solve my problem. only once are helpful to login and help me solve THEIR SYSTEM PROBLEM. please do a SUPER IDIOT PROOF step by step, not every seller are coding train. spend too much time on it. gonna source for althernative. also seems the DATA is hidden cost, if exceed certain picture space we will been charge. HORRIBLE !

FB Live Market
Singapore
11 months using the app