Multi Vendor Marketplace , 760 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, leading to business expansion and improved customer satisfaction. They praise its advanced inventory management, customizable settings, and user-friendly interface. The app's integration with Stripe for easy payment processing is appreciated. Merchants also value its affordability, ongoing development, and top-notch customer support, including a responsive live chat. It's particularly recommended for those aiming to build a robust marketplace with multiple vendors and products.
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J'ai passé plus d'un heure à chercher comment changer la configuration et je n'ai jamais réussi à mettre l'app en fancais!!
Hey !! Please excuse us for the less satisfied response with the app. As we can see from your query, You're trying to translate the app so please be informed that, We have translation option available in the app using which you can translate the labels for your sellers in any language.
In case you need multivendor app to be multi-lingual then we have "Weglot Translation" feature app available too. We have sent you a support ticket. Please feel free to get in touch with us on the same so that we can assist you thoroughly.
Looking forward to hearing from you soon.- Team Webkul
Trying to setup the app but the support is ridiculous. iv asked for a demo / setup help 4-5 times on email but all i get everytime is a scripted reply with some demo links.
The phone is almost never picked up. the UI of the app is so poor with so many options that an ordinary user like is me is absolutely lost on where to start and what to do.
Quite afraid about the support in case i ever run into any issues while using the app
the app is unstable and support is extremely poor. we've been encountering intermittent errors with their product import function and SMTP configuration. but all the support team do is to give you very generic, vague answers which do not address the root cause.
they put you on a subscription without a real support team and try to stall as much time as they can until you give up trying. i'd recommend you guys look elsewhere and not waste your time with these people.
It sucks. It's so incredibly slow and confusing. Plenty of bugs. My vendors could not upload multiple images to products, only one or two and the rest just wouldn't take hold.
Customer service is not that great. I'm leaving for Bold.
Extremely poor customer support and poor UI & UX, but there is no option better than this. Please, guys someone plz make a better multivendor app. They are enjoying a monopoly. But the app is simply time-consuming and very frustating. Topping is no support.
Hi, Thanks for the reply. Please excuse for less satisfied experience with the app.
But as I can check the support tickets, it seems that support has been highly responsive in replying you and have even asked you to schedule a chat session, but since then we have not heard from your end, refer the screenshot for the same : http://tinyurl.com/y2y8mlap
As you have the app installed on your store, the support team will get in touch with you.
We shall rate the support 0-1 level . Why ?
1. The software is not upto the mark,
2. There is no automatic installation,
3. There is no support available from app builder in India,
4. They never attend phone, they are very egoistic,
5. They are very slow in support
6. They say it is saas model support , you cannot get any help from them after installation, they never help you in support , they make thousands of reason in not to support you and demand money even for chatting in skype 25 USD for each 30 minutes chat in skype. Have you ever seen such mockery in internet that vendor charge you for chat in skype without any product support. This is pathetic greedy vendor. We had a live very bad experience of 15 days. Nikita finally did not support for full configuration, they leave you at your self service and they know that you cannot do without their help. Then there is no meaning of Saas model of payment when the support is so bad. We could not even used the service for 10 days because it did not worked at all.We have uninstalled and not happy with the services and support. A greedy Webkul company who does not take care of its own customers
7. The support staff are arrogant, egoistic and very bad, they will tell you to raise only tickets , but never resolve your case, there is no escalation matrix, directors never like to see escalation or respond the complaints.
8. It has very pathetic services and support.
Never buy the Webkul product, we suffered huge, you will too suffer badly.
Not very good support. At the beginning of the configuration I got stuck, I was so excited to use this software, but my experience was horrible, my trial period even almost ended at the time I removed this app.
Hey !! Please excuse us for the less-satisfied experience with the app, However, be assured that your queries are taken care of. We request you to kindly respond on the support tickets so that we can take this discussion ahead & assist you in creating your dream marketplace! - Team Webkul.
This app is not working with Porto Theme. My sellers can't view their profile page on my marketplace. I tried the Jumpstart theme, still not working.
Hi, Thanks for reaching out to us. As we can check from the review written here, the issue arose as you have changed the theme.
You need to add the code related to the app in every theme that you use.
You just changed the theme and might have not added the code, this is why the seller profile page is not working.
Please check the seller profile page is working fine now, as we have added it in the current theme.
Do get in touch with the support team if you need any help.
Horrible time consuming experience. So disappointed in this app. I spent several days back and forth with tech support to no AVAIL.
The cost is ridiculous.. They charge for additional apps upwards $40 per month added on to your initial monthly fee and don't even have tutorials to assist you with the coding. All they have is a bunch of links that don't help with installation!! I'm DISGUSTED! STAY FAR AWAY!!! You have to pay for so many add-ons. This app by Webkul is a TOTAL rip-off.
Go to FIVERR and hire a developer to assist you with creating a marketplace. May cost you a few hundred, but trust me you will SAVE money, time and energy in the long run.
Hi, Please excuse for the less satisfied experience that you have with the app.
As we can check, the team has responded to your queries, in the 5 days span for which you installed the app and trying to get in touch now also. If you feel like using the app again, do respond to the the support emails sent.
Regards,
Team Webkul
Very bad documentaton and the claims about translation not work or atleast unable to figure how. My login registration page is still not translated.
Beside that the design is ugly and no way to implement it properly into shopify