Reviews (870)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for transforming a single vendor store into a multi-vendor platform, enhancing business operations and vendor management. It offers customizable features like advanced inventory management and integrates seamlessly with tools like Stripe. The interface is user-friendly, and the support team is noted for their responsive and effective global assistance. Continuous updates and reliable performance make it a cost-effective solution for marketplace needs.

May 23, 2018

We have been trying for weeks to get this app up and running with a test vendor. Support is very unhelpful. I have asked a number of times to have a call with support and I am unable to get someone on the phone. They sent one line emails back that do NOT help. We are currently looking for a new app to do what this one claims. I would love it if this would work, but we can not get products or ...

Shopsouthbeachswimsuits
United States
About 1 month using the app
December 17, 2020

I DO NOT RECOMMEND THIS APP FOR ANYONE! There are better ones out there. Terrible customer service. Help docs do not help at all or answer my questions. My plan started at $10/mo but after all the help docs told me I needed to upgrade my plan to $45/mo and add shipping $10, local pick-up $10, multi cart $15, this turned out to be an expensive $79/mo product with no customer support to answer my ...

Proud Local YYC
Canada
29 days using the app
Webkul Software Pvt Ltd replied December 18, 2020

Hi, Hope you are doing great.
Lets discuss the concerns point by point :
1) As we have checked the last conversation we had from you is on 22nd Nove 2020, after that we have ...

January 16, 2020

Not worth the price, can get all the features on Wordpress for free.
I don’t mind paying for the convenience but the price is just to high.

The “basic package” gives you 3 sellers for $10
The middle package gives you 10 sellers for $30
The “pro” package gives you unlimited sellers for $40

Basic is a complete waste of time because if you’re launching a market place you obviously need more than 3 ...

MYMERCHSTAND
United Kingdom
28 days using the app
Webkul Software Pvt Ltd replied January 20, 2020

Hey,
We really appreciate the time you took to write the review..!!

I would like to tell you that earlier, we do have a plan in which the merchant needs to pay per seller but ...

April 30, 2020

I found it very complicated and customer service was not helpful. I un-installed over wasting almost two weeks.

Meeschell
United States
24 days using the app
Webkul Software Pvt Ltd replied May 1, 2020

Hi, Thank you for the review.
Please excuse for the less satisfied experience with the app.
Can you please identify the exact issue and respond to the support team email. The ...

February 3, 2017

HORRIBLE. Their service is horrible, as they don't even help, they only reply with definitions. Not to mention their response time is every 12 hours. So when you're sleeping, they will reply. When you awake and reply, they are unavailable. There is no number to contact. It is a vicious cycle to get one question answered. Their calculations are off but don't care to admit it or fix it. Don't waste ...

Summer James
United States
22 days using the app
March 18, 2018

I'm not sure how any site is successfully using this app. Shipping fees charged to the customer on Shopify are not being shown on invoices or orders in the Multi Vendor App. The process of adding products keeps crashing so my vendors have been unable to set up their collections. The returns process is deeply flawed. There is very limited documentation to support users. I invested a great deal of ...

The Tall Collective
United Kingdom
21 days using the app
Edited October 10, 2019

I don't like because i am in trial free days version, but when i try to contact support center they send me Email to show them purchase slip.
I replied them from that Email that i have to ask questions about technical support, although i am trial version. But for self satisfaction resolve my problems or to satisfy me. No reply then.
There must Technical support for newly App users although in ...

dukaansay
Pakistan
19 days using the app
March 3, 2023

J'ai passé plus d'un heure à chercher comment changer la configuration et je n'ai jamais réussi à mettre l'app en fancais!!

Les Zartisans
Canada
19 days using the app
Webkul Software Pvt Ltd replied March 5, 2023

Hey !! Please excuse us for the less satisfied response with the app. As we can see from your query, You're trying to translate the app so please be informed that, We have ...

January 14, 2020

Trying to setup the app but the support is ridiculous. iv asked for a demo / setup help 4-5 times on email but all i get everytime is a scripted reply with some demo links.
The phone is almost never picked up. the UI of the app is so poor with so many options that an ordinary user like is me is absolutely lost on where to start and what to do.
Quite afraid about the support in case i ever run ...

myBageecha
India
18 days using the app
July 5, 2020

the app is unstable and support is extremely poor. we've been encountering intermittent errors with their product import function and SMTP configuration. but all the support team do is to give you very generic, vague answers which do not address the root cause.

they put you on a subscription without a real support team and try to stall as much time as they can until you give up trying. i'd ...

Good Dog People™
Singapore
15 days using the app