Reviews (821)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app transformative for converting single-vendor stores into multi-vendor marketplaces. It streamlines operations, boosts efficiency, and enhances vendor and customer satisfaction, all at an affordable cost. The app is praised for its intuitive interface, advanced inventory management, and extensive customization options. Merchants appreciate the numerous configurations available to meet diverse marketplace needs. Support is a standout feature, with a responsive team providing detailed assistance, often via live chat. The app is continuously updated, ensuring ongoing improvements. Quick issue resolution and thorough explanations from the support team are frequently highlighted.

February 11, 2020

5 minutes of my time with eye half closed at 2:30am in the morning - that's all it took to install the app successfully and have it running.

Well done, and very nice app.

UberZol
United States
14 days using the app
December 11, 2020

As compared to other apps this app is best if you are looking for a multi vendor app but there are some features which require to be added hope webkul will add them to make this app perfect

WoodenTwist
India
11 months using the app
April 15, 2016

Really Supportive Team.
The person with whom I was linked to by webkul, Ms. Nitika was really very helpful. Right from installation to customisation of the app, the support was at its best and on time. All my doubts were addressed very patiently.
I would personally recommend using this app for setting up your market place operations.

Baazkart
India
13 days using the app
February 8, 2021

Thank you team webkul. It has been a rough patch, but you have been mostly helpful! keep it up and hope to see you getting better and better!

OMC
Hong Kong SAR
10 months using the app
Edited November 5, 2021

System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.

Naz Flowers and Gifts
Australia
7 months using the app
Webkul Software Pvt Ltd replied October 26, 2021

Hi, Thanks for the review.
Regarding the seller not receiving the emails : This is because the product was not available in the multivendor app, which is why there was no email sent to seller and caused all the confusion. All this has been checked by the support team in your presence.
Hope things are more clear to you now, as the support is in constant touch with you.
Still if you face any difficulty in the app, feel free to connect.
Regards,
Team Webkul

August 17, 2023

don't buy this app. Save you nerves. If you want stop subscriptions you don't find easy. You fin somethinh than you can unnistal app, but the subscription remain available. Save your money, delete this app

0co2.ro
Romania
6 months using the app
Webkul Software Pvt Ltd replied August 22, 2023

Hey!! Please excuse us for this unfortunate experience. Our support team has sent you a support ticket along with the meeting link. Please check & respond us back so that we can sort the things out for you & Clear up all the confusions !!- Team Webkul

Edited September 8, 2023

Configuration is complicated, but support team do their best to help, even if sometimes they could investigate a bit more before giving answers.
In the end, I always get my questions answered.

I am just waiting for a new configuration on September 24th to give a more complete opinion

Mirette
France
8 months using the app
May 23, 2023

Absolutely Amazing.

One thing I wish it had was better explanations of some of the tools. A lot of the words are misspelled and their functions aren't exactly clear. Other than that I'm blown away by their customer service, and the availability of functions their tool offers. I have yet to test it in the real world (I'm a ways away from launching) but so far I'm very happy with what I can do.

Moose Head Market
United States
10 days using the app
September 14, 2020

Very reponsive suppport, im enjoying doing and exploring the configuration. It is better if there's csv export in a good format and a bulk update of fields like custom fields and other required fields not only the price and inventory quantiy.

Poundit Business
Philippines
8 months using the app
March 25, 2022

Great app, with great customization and all what you need to make a great marketplace. The support is awesome and they help very fast you every time you need it.

dePits.com
Mexico
9 days using the app
Webkul Software Pvt Ltd replied March 30, 2022

Thanks for taking the time to provide this great feedback. We're really happy to hear your amazing experience ! Happy Selling :) - Team Webkul