Reviews (821)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app transformative for converting single-vendor stores into multi-vendor marketplaces. It streamlines operations, boosts efficiency, and enhances vendor and customer satisfaction, all at an affordable cost. The app is praised for its intuitive interface, advanced inventory management, and extensive customization options. Merchants appreciate the numerous configurations available to meet diverse marketplace needs. Support is a standout feature, with a responsive team providing detailed assistance, often via live chat. The app is continuously updated, ensuring ongoing improvements. Quick issue resolution and thorough explanations from the support team are frequently highlighted.
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This app is amazing and the support is even better! Their real-time chat option is incredibly helpful especially when you need to make changes to your website quickly. They are definitely there to help you!
Thank You so much for the amazing feedback..!! This means alot. Please feel free to connect in case of any further queries. We would love to assist you :) - Team Webkul
We have just installed this app and we are in the process of evaluating it. So far it seems very well designed and fulfills exactly what it promises. I see old reviews moaning about support service but this is not true. We made some small errors in the install and we got instant help from support - even on a Sunday. Very impressed. Will continue to update our review as we use the app but so far so very good. Check it out at https://shop.mini-works.co.uk/
Initially faced some issues with the response level, and set up of webkul. But the team has been very prompt thereafter, and all the issues have been resolved.
Works very poorly, although the costumer service is great and very helpful, most of the features are not automated and don't sync with settings already on Shopify. Communication with Seller is very difficult as well seller with store.
The app works to its purpose. The support team is great and always very fast to answer.
Nonetheless, it gets 3 starts because I find it a bit rigid and any addons that you could use have an extra cost, which makes this a super expensive app.
Great support service, very responsive
still some images are not syncing on my store, please provide urgent solution for this as soon as possible
Hey, Thanks for the review !
Please be informed that, We're replying to all your support tickets.
To check the replies, Please login into the UV desk ticket system via this link: https://webkul.uvdesk.com/en/customer/login & check the replies on the tickets.
Enter your email ID & then reset the password. This way you can access all the tickets which you have raised. Please refer to the tickets for further communication.
Please feel free to connect in case of any queries. - Team Webkul
I'm happy with the App because of the depth and width of topics it covers and the unique options that no other app offers. Every time I create a ticket it is tackled by a knowledgeable team who would not rest until it's resolved. Sometimes there are features that are not useful for my store and I have to disable them. I gave 3 stars because the app might seem too technical or some features are complicated to set and could be improved.
We wanted to like this app, but the amount of glitches and support tickets I had to submit was beyond ridiculous. I created a folder in our emails just because there were issues all over this app. YOU NEED TO KNOW CODING TO GET THE FULL FUNCTIONALITY!!!! If they tell you otherwise it is a full-fledged LIE. At one point they kept giving me conflicting info. At first to change the color and formatting with simple clicks they said I needed to upgrade my account so I did. Then I find out that even with the upgrade I couldn’t customize it to my brand’s logo. I needed a theme html to do it. WTF is that in BASIC TERMS….AGAIN I DO NOT KNOW CODING. There should be a button I click that changes it. Simple. They send me screen shots of functions I didn’t even have even with the highest upgrade. I will say they ended up fixing the theme issue, but when I found a problem (the words were not visible because the lettering was black and so was the background), they warned me that they will fix it this time, but going forward it is a PAID service so I couldn’t ask them to change it unless I paid. I also noticed that when they changed the theme. The header disappeared unless you zoomed in just right. So I would have to tell my sellers zoom in just right to see all the options?? It should just be there.
Expect to pay more than the membership. There are loads of other apps you have to add to even make this remotely functional. I paid $90 a month for an app that NEVER WORKED
The postal options are limited. The sellers cannot post the amount for shipping. Also, to do so you need to upgrade (which I did) and add a UPS app. What if the seller uses USPS or Fed-Ex? No option for that. The other services for mail are outside the US so they are useless. Also, since the support team is outside the US the response will be a weird times. It took me 3 months to get it somewhat functional and close to how I want it but I found more glitches today so I am totally done with this app. I deleted it after so many months dealing with support and customizing it. It is just not worth it. It is so not worth it that we CHANGED OUR BUSINESS MODEL. So disappointed that this app gets someone’s hopes up only for it to be too difficult to use.
In short this app is not user friendly, everything you need requires the highest upgrade and paid services get it how you want it, it takes too long to customize.
terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either