Reviews (870)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for transforming a single vendor store into a multi-vendor platform, enhancing business operations and vendor management. It offers customizable features like advanced inventory management and integrates seamlessly with tools like Stripe. The interface is user-friendly, and the support team is noted for their responsive and effective global assistance. Continuous updates and reliable performance make it a cost-effective solution for marketplace needs.

August 7, 2017

It sucks. It's so incredibly slow and confusing. Plenty of bugs. My vendors could not upload multiple images to products, only one or two and the rest just wouldn't take hold.

Customer service is not that great. I'm leaving for Bold.

Merch Results
United States
14 days using the app
June 18, 2019

Extremely poor customer support and poor UI & UX, but there is no option better than this. Please, guys someone plz make a better multivendor app. They are enjoying a monopoly. But the app is simply time-consuming and very frustating. Topping is no support.

LifeWall
India
14 days using the app
Webkul Software Pvt Ltd replied June 19, 2019

Hi, Thanks for the reply. Please excuse for less satisfied experience with the app.
But as I can check the support tickets, it seems that support has been highly responsive ...

November 2, 2017

We shall rate the support 0-1 level . Why ?

1. The software is not upto the mark,
2. There is no automatic installation,
3. There is no support available from app builder in India,
4. They never attend phone, they are very egoistic,
5. They are very slow in support
6. They say it is saas model support , you cannot get any help from them after installation, they never help you in support , they ...

Inaaz Biz
India
12 days using the app
October 28, 2023

I could not make this application fit into my store, the interface and everything is not clear to the user.
It is complex to understand how this app works

App Flow
Oman
12 days using the app
Webkul Software Pvt Ltd replied October 29, 2023

Hey !! Please excuse us for the unfortunate experience you're having with the app but please don't worry, We'd love to assist you in setting up the app & making you ...

December 15, 2022

Not very good support. At the beginning of the configuration I got stuck, I was so excited to use this software, but my experience was horrible, my trial period even almost ended at the time I removed this app.

IGOTEAT
United States
10 days using the app
Webkul Software Pvt Ltd replied December 21, 2022

Hey !! Please excuse us for the less-satisfied experience with the app, However, be assured that your queries are taken care of. We request you to kindly respond on the ...

September 22, 2019

This app is not working with Porto Theme. My sellers can't view their profile page on my marketplace. I tried the Jumpstart theme, still not working.

Vennwork
Philippines
9 days using the app
Webkul Software Pvt Ltd replied September 22, 2019

Hi, Thanks for reaching out to us. As we can check from the review written here, the issue arose as you have changed the theme.
You need to add the code related to the app in ...

September 10, 2020

Horrible time consuming experience. So disappointed in this app. I spent several days back and forth with tech support to no AVAIL.
The cost is ridiculous.. They charge for additional apps upwards $40 per month added on to your initial monthly fee and don't even have tutorials to assist you with the coding. All they have is a bunch of links that don't help with installation!! I'm DISGUSTED! STAY ...

The Spirit Jewel
United States
6 days using the app
Webkul Software Pvt Ltd replied September 11, 2020

Hi, Please excuse for the less satisfied experience that you have with the app.
As we can check, the team has responded to your queries, in the 5 days span for which you ...

February 2, 2018

Very bad documentaton and the claims about translation not work or atleast unable to figure how. My login registration page is still not translated.

Beside that the design is ugly and no way to implement it properly into shopify

Brands Dropship
Denmark
5 days using the app
May 1, 2020

I left a one star review on this app after failing to get any support from the developer and being of the opinion that it caused my store to crash. I then received emails from the developer asking me to contact them and saying they wanted to investigate. They denied it crashed my store. So I reinstalled and spent 8 hours setting up vendors again. While doing so I ren into many issues and sent ...

Great Northern Larder
Ireland
5 days using the app
Webkul Software Pvt Ltd replied May 1, 2020

Hi, Thanks for the time for writing this.
But there seems some confusion here, we were in touch over the emails, asking for the issue, but all this was not mentioned in the ...

May 5, 2019

App does not install all the software correctly. When you ask for support they say read the guides. However the guide only shows things if the app works correctly. If the app is missing functions these guides do nothing to help. When you explain this to support, they send the link back to a guide again. Support needs to actual listen to the issue.

W52Wholesale
United States
4 days using the app
Webkul Software Pvt Ltd replied May 7, 2019

Hi,Thanks for the review. Apologies for all the confusion that you have when you referred the guide but just wanted to clarify the user guides are created to explain what all ...