Reviews (6)
Refine
-
By rating
Aplicativo perfeito, tanto em configuração quanto quanto a eficácia. marca os eventos 100%. Recomendo sem olhar, muito bom mesmo
Translation: Perfect application - the setup and efficiency are great. Tracks events 100% accurately. Highly recommended!
Really happy to hear this! Thanks so much for using our app and for the feedback. We're glad it's working well for you. Thanks - The StoreAddons Team
Very helpfull app it is very important for us to have the ability to use several fb pixel to be safe. Good job and fast support.
Never use this app they charge automatically extra money from ur account I'm used to that app and they charge me the extra amount I already uninstalled but they charge me.
We are deeply sorry to read about your one-star review and the frustration you experienced due to the unexpected charge on your account. We take customer feedback seriously, and we want to assure you that we are committed to providing the best service possible.
We would like to clarify that the charge you encountered was due to Shopify Payments, and it is not a practice that we, at would ever intentionally initiate. We understand that such issues can be upsetting, and we apologize for any inconvenience this may have caused you.
Please reach out to us at support@storeaddons.com so we can make this right - The StoreAddons Team
great app to help with adding multiple pixels to the store. customer service is also quick and reliable
Thank you so much for your feedback, it means the world to us.
Feel free to let us know if you need anything on our end! :)
Duncan
Don't install this app, does not work fine well (all pages don't fire) and it does not uninstall properly, letting some code in your store. A big mess!!! Developper says everything works fine now on my store. Let me tell you TRACKIFY worked for more than one hour to fix this bug with your app. ;)
Hey there, sorry to read that you are not happy with our app. We are very open with our support and have worked with several stores to ensure that our app fully works with their theme, we would rather that you are not disapointed and would be more than happy to work directly with you to ensure that it works with your theme so why don't you give us a chance to ensure full compatibility with your store? If, however you would prefer to move on then the code that needs to be manually removed is below
Remove {% include 'multipixel' %} from Theme -> Layout -> theme.liquid file.
.
Thanks,
Stef (Multipixel Product Director)
Total dump App Please Don't Waste Your Money the app will we not working with multiple pixel
We sincerely apologize for any inconvenience you've experienced. We noticed that we didn't receive any support requests from you. Our support is available to assist with any concerns and get it working for you. Alternatively, reach out to us for a full refund. Kind regards, MultiPixels team
Very useful application if you have problems with the installation or propagation of your pixels, and God knows there are some... as well as incredible customer service
Duncan is extremely knowledgeable and was willing to assist me with my issues. I would recommend this app and by extension the support team!
I appreciate the great Service from Duncan, great app.
Impossible to cancel the subscription from Shopify panel, no clear information about it. I hope that company understand that this kind of trick make a horrible customer experience.
I'm truly sorry to hear about the inconvenience you've experienced with our app. I completely understand how frustrating it can be when things don't seem to work as expected.
First and foremost, I'd like to clarify that we promptly responded to your initial query. However, it seems our response might have inadvertently landed in your spam or junk folder. I apologize for the oversight and appreciate your understanding.
To assist you further, please note that all Shopify apps, including ours, can be uninstalled directly from your Shopify dashboard. Simply navigate to 'Settings', then click on "Apps and sales channels", and from there you should be able to uninstall the desired app.
If you require any additional assistance or have further questions, please don't hesitate to reach out. Kind regards - the StoreAddons Team
This program is still collecting my pixel data even though I have uninstalled it.
The pixel data of my website is abnormal. I have spent a long time troubleshooting this problem, and it has not been resolved until now.
We sincerely apologize for any confusion or inconvenience you've experienced. We deeply regret that you had a less than satisfactory experience, and we take your feedback seriously as it helps us improve our services.
From your review, it appears there may have been some misunderstanding. We believe you may have confused our application with another of a similar name from your email. According to our records, our app was installed on your store for just 17 minutes.
We recognize that this situation may have been frustrating and we truly regret any inconvenience caused. Our main goal is to provide excellent customer service and we are eager to resolve this situation to your satisfaction.
Please don't hesitate to reach out to us directly at support@storeaddons.com. Warm regards - The StoreAddons Team
Very easy to use and configure, very fast and polite support. They solved my problem in a short time and with excellence. A special hug to the attendant Duncan, who attended me very well
Thank you for your positive feedback. We're delighted you found our service easy, fast, and effective. Your kind words for Duncan will surely be relayed. We appreciate your business and look forward to serving you in the future. Best, The StoreAddons Team
Best solution for those who want their pixel to work perfectly. Better support. No further. Any problems I had with pixel have been resolved. Staff is very committed to solving the pixel issue.
We're so glad to have helped you, and thank you so much for your kind words! We strive to improve as much as we can, and feedback means a lot to us.
If you need anything else on our end, you know where to find us!
Cheers,
Nem
App is not fetching proper data. Ad account is showing way too less sales and hence data is not correct.
Hey there, I hope you're well! I'm terribly sorry that you experienced issues with MultiPixel. I saw that you sent a support ticket, but didn't hear back from you once we responded. I've followed up on it - I'd be more than happy to resolve your issue. Can you please get back to us so we can solve the problem?
Thanks!
Duncan
The app was good, the only thing that could be better is a support live chat on the app, because the only way to contact them is by email
Thanks for your feedback - super happy you like the app and that it works well for you! And appreciate your suggestion for the support channels. We always aim to reply to all emails within 1 business day. Will take this suggestion on board as well, it's a good idea! Thanks - The StoreAddons Team
It's a very good, it works as expected. And customer support is great, they solved a problem I had when triggering the pixel in a very professional way. Thanks.
App is not fetching proper data. Ad account is showing way too less sales and hence data is not correct.
Sorry I was under the impression that it was working for you as you never got back to me. Please contact support and we can resolve this for you. Kind regards, Duncan
The Core product itself is excellent, does exactly what it says it does! But the customer support stands out as second to none for me, Duncan troubleshooted an issue rapidly and successfully. I 100% recommend Multipixel to anyone.
Does not work this app. Please do not waste your time ! Bad quality support. Looking for another app !!!!!
Hi in order to receive support you have to contact us. We can assist and ensure it is working correctly. Kind regards, Duncan
The app doesn't track adds payment info and doesn't work well, the Only wast of time I will remove it now
Hi sorry AddPaymentInfo is not possible unless you have Shopify Plus. I’ll update our documentation to make this more clear. Kind regards, Duncan
this is the best app to use multi pixel. also, they have very good and quick support. Really appreciate!
Good and simple to use app, had some issues with it but the support was great and resolved them! Thank you!
Been using this app for a few months now and it's perfect. The one thing I like most is that you can change the purchase value reported back to facebook. Helps me better understand my reports.
THE WORST APP EVER!
After installing it on my store I spent 2 entire days to make it work but it tracks only 20% of the events. It's very frustrating because the SUPPORT DOES NOT EXIST!!
I contacted them twice in that ugly form and they never replied. They don't even have an official website to make conversation faster.
Don't install this junk, tou will lose a lot of time with these unprofessional people.
Hi
Apologies for this. I have got to hold my hands up that this was a developer mistake not a support one.
The contact form was not creating tickets because we had gone over over agreed upon limit with our help desk software. We have reached out to our help desk software provider and I am putting in a fix right now to handle failures.
I agree that this is not to our standard.
In terms of the lack of events occasionally some themes require a bit of tweaking at our end to accommodate which we can assist with.
Best,
Duncan
This app is absolutely amazing in so many ways. By far the best multi-pixel tracking app on shopify, and I've tried them all.
When i uninstall, the pixel not removed, still have some pixel on my store, terrible,
Do not recommend
Hi
Sorry once you uninstall our app Shopify prevent’s us from doing anything further to you store. If you have uninstalled our app will stop working but due to caching it can take up to 30 minutes.
To completely instantly you can follow the uninstall instructions:
To uninstall remove the line:
{% include "multipixel" %}
This is found in: "theme.liquid"
Go to /admin/themes section
Then Customize Live Theme -> Theme actions -> Edit code and search for the “theme.liquid”
Press "Save": button to apply changes
Alternatively you can contact our support and someone can assist.
Best
Duncan (Developer)
The best APP, and the best service,
first call, all that preiciso they help me fast and with high efficiency, best pixel app I've ever used thanks multipixel team
Used this app so I can use more than 1 pixel on my general store. Easily installed the app and had it all set up in minutes. Thank you!
Beautiful app! Really simple to use and doesn't need any technical knowledge.
Adds multiple pixels to your store and have the option to specify a colelction for each pixel. Extremly usefull especially for general store.
100% Recommand it!
In today's media buying world with algorithms and 'smart pixels', he who feeds the machine with the most relevant information tend to win, in the long run.
Multipixel makes it super easy setup, fast and straightfoward to have different pixels optimizing for different campaigns.
That makes it so much easier to build ads funnels around specific collections & products, plus feeding facebook with the right information on who's interested in that specific product.
Highly recommended for anyone who does facebook ads. It changed the way I do ads (I now have ad accounts for each product category)
Extremely useful app, I used this app to set multiple pixels in my website, easy to use and they have an amazing support team, they are very insightful and helpful
Super easy to use and very reliable. Glad i found this app. Support has been really helpful too thanks.