Navidium Shipping Protection , 316 reviews

This app adds a lot of AOV to our stores and with the help of their amazing developer Joul everything is fixed within minutes!

Great tool to make some extra $ and protect your customers packages

Navidium works great and the support has been quick and efficient. More than offsets the cost of having a no questions asked guarantee on our shipments.

Love Navidium! A great alternative to Route. Would recommend it to anyone trying to increase their AOV.

Navidium is an absolute must have for our DTC Shopify store. Expert onboarding and set it and forget it. We have a terrific opt in rate and its great peace of mind for our customers. Don't hesitate...I was afraid to offer this product at first and I have no idea why now.

Its a total no brainer!

I would highly recommend the app. The one issue is that it overrides upsells in the cart drawer if you're using Rebuy, but I think it's worth it to have the Navidium app over the Rebuy upsell depending on what you sell.

Ohhhh buddy...I feel at home when I read through some of these other reviews talking about other merchants who switched from other shipping protection services (I won't name names but...*cough cough* Route *cough*). We used this other company for probably just about a year before we switched over to Navidium because they kept trying to nickel and dime us. But more than anything, they pushed and pushed for us to make their shipping protection automatically set to "opt-out" only meaning customers would automatically be paying extra $$ unless otherwise specified. They also wouldn't let us adjust the amount that was charged for protection. Since we sell high-priced products already and have a really unique culture, we didn't want that because we didn't want people to feel like they were being overcharged. This other company kept harping on us -- and to sweeten the deal, they finally said that they were going to start charging us for their "marketing" features, which we didn't need or use.

Enter: Naviduium. The cost was hard to swallow at first since we are on Shopify Plus and would have to go from paying $0 with our current company to $100 with Navidium. THAT BEING SAID: Looking back, it was an absolute no-brainer to make the switch. Every month, we bring in enough revenue for shipping protection to cover the cost of the subscription, PLUS have $1000+ leftover to cover issues with shipping. To sweeten the deal a little more, I am not constantly pressured to adjust my settings and contacted by "sales bros" to give them more of our money.

The ironic thing is that since we have more capability to tweak the settings and set our own protection rates, we are actually "opt-out" now and haven't heard any complaints about it from our customers. Sorry, not sorry "other company".

I consider myself a loyal subscriber to Navidium and we will likely use them for the foreseeable future, especially since they keep coming out with new updates and features that are really awesome.

Keep up the good work fellas!

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package.

Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier.

WORTH EVERY PENNY!

Simple to use. Good Options. You evaluate your own business model and offer insurance to your customer based on your business needs. For example, evaluate your own business model such as:

* Do you have a high chance that your items will break?
* What kind of value is your products like, high or low value?
* low or high fraud risk, and etc.

You should try and see it yourself.

Since, implementing Navidium we've been able to increase our avg monthly revenues and offset costs for lost orders among other common shipping issues.