Navidium Shipping Protection

Navidium Shipping Protection

Free plan available. 14-day free trial.
Rating (4.9)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

November 26, 2021

Languages

English

Works with

Checkout, Shipping Insurance, Shipping Protection, Skio, Recharge, Seal,, Gorgias, Reamaze, Klaviyo, Slide Cart, Rebuy Cart, Upsell, Order Protection, Package

Ditch shipping insurance apps & manage your own shipping protection program in-house as an upsell.

Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an insurance company, and do NOT underwrite plans.) You keep 100% of what is collected, and route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout including subscriptions.

Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an insurance company, and do NOT underwrite plans.) You keep 100% of what is collected, and route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout including subscriptions. more
  • Offset the cost of lost & damaged shipments with digital products cart upsell.
  • Keep all the shipping protection fees, and add margin when claims are low.
  • Includes reporting, control on pricing, claims portal, 1 click refunds/reorders.
  • Route insurance protection fees back to you & increase your conversion rate.
  • Integrates: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud

Pricing

14-day free trial

Free

Free to install

Up to 50 Orders a Month

  • Up to 50 Orders a Month
  • Free Expert Installation
  • Automatic Installation
  • Shipping Insurance Support
  • Claims Portal + Upsell Features

Essential

$29.99/month

Up to 500 Orders Per Month

  • Up to 500 Orders a Month
  • Free Expert Installation
  • Live Chat Support
  • AI + Automation (Coming Soon)
  • Post Purchase Upsells (Coming Soon)

Growth

$49.99/month

Up to 1000 Orders a Month

  • Up to 1000 Orders a Month
  • Free Expert Installation
  • Live Chat Support
  • AI + Automation (Coming Soon)
  • Post Purchase Upsells (Coming Soon)

Enterprise - Plus

$99.99/month

  • Unlimited Orders
  • Free Expert Installation
  • Shopify Plus Checkout Widget
  • AI + Automation (Coming Soon)
  • Post Purchase Upsells & Bumps

Free

Free to install

Up to 50 Orders a Month

  • Up to 50 Orders a Month
  • Free Expert Installation
  • Automatic Installation
  • Shipping Insurance Support
  • Claims Portal + Upsell Features

Essential

$29.99/month

Up to 500 Orders Per Month

  • Up to 500 Orders a Month
  • Free Expert Installation
  • Live Chat Support
  • AI + Automation (Coming Soon)
  • Post Purchase Upsells (Coming Soon)

Growth

$49.99/month

Up to 1000 Orders a Month

  • Up to 1000 Orders a Month
  • Free Expert Installation
  • Live Chat Support
  • AI + Automation (Coming Soon)
  • Post Purchase Upsells (Coming Soon)

Enterprise - Plus

$99.99/month

  • Unlimited Orders
  • Free Expert Installation
  • Shopify Plus Checkout Widget
  • AI + Automation (Coming Soon)
  • Post Purchase Upsells & Bumps

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

316 reviews

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its control over shipping protection and claims management. It's praised for generating additional revenue, offsetting shipping costs, and contributing to profit growth. The app is appreciated for its user-friendly interface, seamless integration, and excellent customer service. It's seen as a cost-effective alternative to traditional carrier insurance, offering faster coverage and reduced costs. Merchants value its ability to handle claims internally, providing a better customer experience. It's considered a must-have tool, especially for stores selling physical products.

March 31, 2024

We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.

Barista och Espresso
Sweden
About 1 year using the app
March 26, 2024

I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product.

Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster.

No one contacted us after the implementation to check if we were happy, so we didn't start using the product.

Pokecard Store
Switzerland
3 months using the app
Ecom Propeller replied April 3, 2024

Hi there,

My name is Marc, and I am one of the co-founders of Navidium. First off, I want to apologize for any misunderstandings, frustrations, and of course disruptions the onboarding caused. It is never a good thing to see merchants struggle, and our team is ready and happy to make any issue right as fast as possible.

I'd like to address the concerns in the review to help shed light on it as best as I can.

Why we create a product with variants:

Shopify is a closed system, and in order to add a "surcharge" for the VIP protection service you are left with essentially adding a line item to the cart. There is rumors that shopify will soon be adding a "additional fee" API, but that rumor has been around for nearly a decade so best I can say is fingers crossed, when it arrives we will be the first to jump on it. But right now, every app of this type, from insurance, warranty, additional product options, etc all are stuck using "product line items" which does sadly pose a few downsides with reporting, feeds, etc.

We do generally do a good job hiding it, and have some videos in our app backend to show you how to hide it from some channels. This particular case (marketplaces) hasn't come up before, but now that I've seen this review, I'll make sure a video is added so that your experience can be a lesson learned for others.

Fortunately, it is often as easy as unchecking the sales channels, and excluding it from feeds, so just a tiny bit of work over-all and this issue essentially goes away. But, I recognize that we can do a better job communicating this going forward, and will do so!

2) Why do we have so many variants?

The short answer is dynamic pricing. Most merchants want to be able to charge a different amount depending on the order value. We use a % based system, and the variants allow for that to happen. It is by default set to a max of 1 product with 100 variants. However, our team has tools in place on our end to adjust those, add more or less, and can essentially resolve this when we are made aware of it.

The thinking is that a customer ordering $50 of items vs, $300 should not be paying the same amount for protection. Our dynamic settings allows for this to happen, and finds the closest available variant to use.

Again, this is something most similar apps employ in one form or another. I will look into finding ways to make this clearer, and our merchants who take demo's before installing are always shown this. The app listing on shopify is not very large, so it certainly poses a little challenge on how in-depth on the technical level we can get.

Why is all sales channels default on?

We sadly have to do this. We've tried it a few different ways in the past, and it turns out Shopify's API for creating products does not allow for selected sales channels to be enabled when you create a product. Since we MUST have the sales online channel enabled, it is either all or nothing. We tested having it all defaulted off, but it ended up causing a ton of trouble for merchants and reverted back to enable all.

But as mentioned earlier, communication is key, and so this will certainly be something we improve on.

My team and I are here to help resolve any issues. I've reached out personally to you, but you are welcome to email me directly any time at marc at ecompropeller.com and I'll ensure our team gets you up and running personally, as smoothly as possible.

Thank you for taking the time to share your feedback, it means the world, and gives us a chance to look at ways we can improve our product and service!

- Marc H
Co Founder | Navidium App

March 4, 2024

The Navidium Extension is a 10/10. Amazing support, amazing value when combined with UPS capital.

Subimods.com
United States
15 days using the app

About this app

Launched

November 26, 2021

Languages

English

Works with

Checkout, Shipping Insurance, Shipping Protection, Skio, Recharge, Seal,, Gorgias, Reamaze, Klaviyo, Slide Cart, Rebuy Cart, Upsell, Order Protection, Package

Built by Ecom Propeller

About Ecom Propeller

4.9 average rating

2 years building apps for the Shopify App Store

House No 4, A Block, Talbag, Dhaka, 33132, BD

Support

Send a message

8453910009

support@navidiumapp.com

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