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I discovered Nembol when I was wanting to convert listings form my ebay store to Shopify. Elisabetta was very informative, patient and helped me with all my questions. The best thing that stands out to be about Nembol was the features in it and the customer service
Cross listing applications in today's age are often riddled with errors, and while I'm not going to say that Nembol is perfect, I have always received good customer service and any problems I have had have been resolved promtly and completely. Overall I find the application to be the best cross-listing app out there for any purpose.
Pretty much useless. Terrible customer service takes ages for anyone to get back to you. The real problem is any order made on any channels do not get automatically fulfilled after fulfilling in shopify, you have to manually put all your tracking info in to every order on every channel. All the other inventory management systems do this automatically. I can't actually understand what you would use this for as it misses all the main basic functionality you would need.
Hello Madam/Sir,
Thank you for your feedback. We are sorry to read about your experience and appreciate the opportunity to address your concerns.
Regarding your comment about our support, our records indicate that you contacted us on July 2nd at 12:43 PM, and our colleague Elisabetta responded within 7 minutes. We strive to provide timely and effective support to all our users.
We understand you were seeking an Order Management tool; however, this is not a feature we offer or advertise. Our platform focuses on Stock Sync and Product Listing. We strive to clearly communicate the capabilities and scope of our technology.
You also requested a refund, which was processed on July 4th. We hope this resolved your concern satisfactorily.
Our goal is to be transparent about what our platform offers. Our founder is personally involved in many of our videos, explaining the functionalities and any limit of our services. Additionally, we offer a 14-day free trial to allow users to explore our features thoroughly.
We regret that your experience did not meet your expectations, but we believe our services were accurately represented and promptly supported. We hope you might reconsider your review in light of these clarifications.
Best regards.
Avoid we have used them for 2 years, recently they have asked if we would like to be moved to new interface with an option to moving back to old system for whatever reason. After the change they refused to move us back to old system. Furthermore they have the changed data we were relying on our listings. Customer service not replying to messages.
Dear Madam/Sir,
Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
We introduced our new interface on November 8th, 2023, and gave all users the option to switch or stay on the old version. Some long-time users still remain on the old version today.
We apologize for any confusion about reverting to the old system after switching. This was not possible, and we thought we had stated this clearly. We regret any misunderstanding. The new interface offers significant improvements, and we had no incentives to induce users to switch.
Our human customer support replies within minutes during Central European business hours, excluding weekends and holidays. Our AI support is available 24/7.
The data you refer to as changing was just the latest update time and date of your listings. These were, in fact, updated when successfully and correctly moved from one system to the next. Please note that Nembol's new UI offers modern filtering and sorting to select products in addition to manually relying on the update date.
We appreciate your two years of support and are sorry this situation led to a negative review. Our goal was to enhance your experience, and we are committed to improving our communication and support.
We value your feedback and are here to assist with any further concerns.
Best regards
I have been a user of Nembol since 2017 and just recently upgraded my subscription to a higher level. I have both Shopify & Etsy and needed an app that could help me push my Shopify products to Etsy. There are not many apps out there than can do that btw, and the other ones I tried were so complicated--I gave up trying to figure out. Not the case with Nembol. The app is SUPER easy to use--which is important to me because I don't have time to learn programming to make my shop work. It's actually been exactly what I needed and has saved me tons of hours. I am also able to push products that I had in my Etsy store to Shopify--so it's a two-way push if you want it to be. It will also help monitor inventory from one channel to the other. What I like most is that I don't have to replicate the photos or the product descriptions (which in some cases are lengthy). I just push a button to publish it on a new channel. Now that I have access to other channels, I may even expand my business to include those as well. I also want to say that the Nembol customer service is FAST and super helpful and very friendly. THANK YOU for this app--it has greatly helped me transition my business to more of an on-line presence from being just a brick-and-morter shop--I now can expand to the world! This is now needed since I've had to temporarily close our business to the public due to Covid. Thank you again!
My experience has been pretty great. Nembol does what it claims to do, has responsive chat customer service through the website, and overall offers a ton of value with both listing and inventory sync. ________________________PROS___________________________________
-Syncs with channels reliably (Shopify, Etsy and Ebay for us)
-Manages stock numbers without hiccups (So far, not a single problem, which is frankly amazing given my experience with several other options for inv counting)
-Customer Service is friendly and responsive-- consistently responding within 24 hours (except for weekends | just take note: they are in Europe, mostly). Several times the CEO directly responded to me even. The whole operation has a very hands-on feel, from my perspective. -Competitive pricing (We actually saved quite a bit by switching to Nembol from other software solutions).
-Has an auto-sync that works for most things from Shopify which I wasn't expecting and is super cool.
-Platform/site is generally pretty intuitive and the UI is overall fairly easy to use and figure out.
________________________CONS___________________________________
-The documentation is a little lacking in some places.
-I have run into a bug or two with importing/getting all our items working (as is, we have about 1300 items, and about 10 are still having some trouble-- though, their team is working on it and I'm sure it'll get resolved).
-There are a few minor UI elements/quarks that take some getting used to.
Nembol is an amazing tool to expand your selling platforms without all the effort. It worked out so well for us. On top of the app's functionality and versatility, their support is by far the best I've experienced! Thank you very much Nicholas
Nembol is an excellent approach to help those who are selling on different platform. The customer service I received from them is second to non! A+++++
Leaving Nembol a positive review is a simple yet effective way to support the business and boost customer satisfaction. Customers who take the time to leave a review for Nembol will contribute to improved customer feedback and help to make the process of selecting a product or service easier. With minimal effort, a positive review can make a significant difference. Reviews can also help new customers to make an informed decision when selecting a product or service. A positive review can also provide helpful insight into customer experiences, which can help the business to continuously improve their offerings.
We have been with Nembol from the start of selling on multiple platforms, we could not ask for better service, fast response time, and an all around amazing product! Anyone wanting a product that keeps inventory straight without having to worry, Nembol is the ONLY choice! Each person we have worked has gone beyond the call of duty to help us and answer questions very quickly. Great Product and Super Staff!!
Thank you for taking the time to provide us with your valuable feedback. Your kind words have made our entire support and product teams proud of their efforts. We wish you the best of luck with your business and we are always here to assist you whenever you may need us. Please do not hesitate to reach out to us anytime.