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All-in-one customer service solution with AI Chatbot, Live chat, Helpdesk & more to increase sales.
Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation. Help more customers in less time with smart conversation management and the powerful, intuitive NestDesk mobile app.
- Manage & respond to all messages across channels and stores in one single inbox.
- Automate your support & solve customers’ questions with the NestDesk AI chatbot.
- Share product recommendations, browse inventory & create orders while chatting.
- Make powerful self-service widget with Helpdesk, order tracking & order action.
- Have customer profiles, preview carts & track website visitors in real-time.
- Highlights
- Works with the latest themes
Real-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
FREE
Free
- Unlimited conversations
- 1 agent as admin
- 1 store integration
- 1 Facebook integration
- Live chat customization
- Browser notifications
- Mobile app
BASIC
$5.99 / month
$5.99 per additional user per month charged monthly.
- Unlimited conversations & agents
- 2 stores & FB integrations
- Live visitor data
- Automation rules
- Order tracking
- Remove watermark
- 5 FAQs
7-day free trial
ADVANCED
$14.99 / month
$14.99 per additional user per month charged monthly.
- Unlimited conversations & agents
- Unlimited stores, channels & FAQs
- All in Basic, plus
- Chatbot
- Business hours
- Offline email notifications
7-day free trial
PROFESSIONAL
$34.99 / month
$34.99 per additional user per month charged monthly. Extra +$6 for additional 100 replies.
- Unlimited conversations & agents
- Unlimited stores, channels & FAQs
- All in Advanced, plus
- AI Chatbot
- 500 replies/month
- Order management
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (94)
Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.
Dear customer,
Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success.
If you need any further assistance, please don't hesitate to reach out. We're always here to help.
Thanks again!
Chloé - Customer Success Manager @NestScale
This is a wonderful app to have for an online store! I am now able to chat with customers directly online as opposed to having to use the phone to assist them. This is great because we can help more than one person at a time. We can also link products within the chat to guide customers and they can track their shipping as well. Customer support for this app is great Rachel was very patient in helping me set the app up for use.
Dear valued customer,
Thank you for the wonderful review! We're delighted that our app has been a valuable asset to your online store.
The chat features allow for efficient customer support, and product linking and order tracking enhance the overall experience.
We're glad Rachel provided great assistance during setup. If you have any further questions or suggestions, feel free to reach out. Thank you for choosing our app! 🛍️🎉
Cheers,
Chloe
Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.
Dear customer,
Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her.
If you ever need further assistance, don't hesitate to reach out. We're here to help!
Regards,
Chloé - Customer Success Manager @NestScale
Very good.I hope it can be easier.Chloe was very helpful at guiding me thru the process of setting up the chat and answered all the questions in detail. Thankyou so much!
Hi Lisa,
Chloé here from NestScale team. I want to thank you so much for your lovely words. This really made our day!
Let us know if you have any questions or need help. Have a nice day, and take care!
Regards
Chloé
GREAT APP AND VERY EASY TO USE FOR FREE.
Shows a commitment to developing team members, providing support and opportunities for growth.
Dear beloved customer,
Thank you for your positive feedback! We're thrilled that you find the app great and easy to use, especially considering it's available for free.
Our commitment to developing team members, providing support, and creating growth opportunities is essential to ensuring the best possible experience for our users.
If you have any more comments, suggestions, or need assistance, please don't hesitate to reach out. We appreciate your support, and we'll continue to work hard to meet your expectations.
Happy using the app!
Chloe
Support
NestScale can answer any questions you have about NS AI Chatbot, Helpdesk & FAQs.
Resources
Launched
June 21, 2022
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