NS Live Chat, Inbox & Helpdesk

NS Live Chat, Inbox & Helpdesk

Free plan available. Free trial available.
Rating (4.9)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

June 21, 2022

Languages

English

Categories

Chat

Works with

Facebook Messenger

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app. more
  • Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
  • Share product recommendations, browse inventory & create orders while chatting.
  • Make powerful self-service widget with Helpdesk, order tracking & order action.
  • Have customer profiles, preview carts & track website visitors in real-time.
  • Increase responsiveness & automate your support with chatbot & saved responses.

Pricing

FREE

Free

  • Unlimited conversations
  • 1 agent as admin
  • 1 store integration
  • 1 Facebook integration
  • Live chat customization
  • Browser notifications
  • Mobile app

BASIC

$5.99 / month

$5.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • 2 stores & FB integrations
  • Live visitor data
  • Automation rules
  • Order tracking
  • Remove watermark
  • 5 FAQs

7-day free trial

ADVANCED

$14.99 / month

$14.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Basic, plus
  • Business hours
  • Offline email notifications

7-day free trial

PROFESSIONAL

$34.99 / month

$34.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Advanced, plus
  • Chatbot
  • Order management
  • Private macros

7-day free trial

FREE

Free

  • Unlimited conversations
  • 1 agent as admin
  • 1 store integration
  • 1 Facebook integration
  • Live chat customization
  • Browser notifications
  • Mobile app

BASIC

$5.99 / month

$5.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • 2 stores & FB integrations
  • Live visitor data
  • Automation rules
  • Order tracking
  • Remove watermark
  • 5 FAQs

7-day free trial

ADVANCED

$14.99 / month

$14.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Basic, plus
  • Business hours
  • Offline email notifications

7-day free trial

PROFESSIONAL

$34.99 / month

$34.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Advanced, plus
  • Chatbot
  • Order management
  • Private macros

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

93 reviews

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 6, 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Welook
India
About 1 month using the app
NestScale replied February 7, 2024

Dear customer,

Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

May 3, 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Ariana's Fans
South Africa
About 2 hours using the app
December 20, 2023

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

AutoGear Hub
Pakistan
About 2 months using the app
NestScale replied December 22, 2023

Hey Anas,

Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you.

I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts.

Thanks again for choosing NestDesk for your second store!

Warm regards,
Chloé

December 15, 2023

Good service!Thanks Kevin to help me a lot

Miane
China
4 months using the app
NestScale replied December 17, 2023

Dear customer,

That's great to hear! I'll make sure to pass along your thanks to Kevin for his assistance with the NestDesk app. If you ever have more questions or need further help, don't hesitate to reach out. We're here and happy to assist you anytime!

Regards,
Chloé - Customer Success Manager @NestScale

November 29, 2023

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting.

Definitely appreciate the personalised service, it made set up a breeze!

Kakadu Traders Australia
Australia
1 day using the app
NestScale replied December 17, 2023

Dear customer,

That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you.

We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!

Cheers,
Chloé - Customer Success Manager @NestScale

About this app

Launched

June 21, 2022

Languages

English

Categories

Chat

Works with

Facebook Messenger

Built by NestScale

About NestScale

4.9 average rating

2 years building apps for the Shopify App Store

70 Circular Road #02-01, Singapore, 049365, SG

Support

Send a message

support@nestscale.com

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