NS AI Chatbot, Helpdesk & FAQs

NS AI Chatbot, Helpdesk & FAQs

Pricing
Free plan available. Free trial available.
Highlights
Works with the latest themes
Rating
4.9 (95)
Developer
NestScale

All-in-one customer service solution with AI Chatbot, Live chat, Helpdesk & more to increase sales.

Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation. Help more customers in less time with smart conversation management and the powerful, intuitive NestDesk mobile app.

Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation. Help more customers in less time with smart conversation management and the powerful, intuitive NestDesk mobile app. more
  • Manage & respond to all messages across channels and stores in one single inbox.
  • Automate your support & solve customers’ questions with the NestDesk AI chatbot.
  • Share product recommendations, browse inventory & create orders while chatting.
  • Make powerful self-service widget with Helpdesk, order tracking & order action.
  • Have customer profiles, preview carts & track website visitors in real-time.
Highlights
Works with the latest themes

Languages

English

Works with

Facebook Messenger, ChatGPT

Categories

Real-time messaging

AI chatbots, Live chat, Email chat, File uploads, Multi-language, Behavior tracking, Customer insights

Automated responses

FAQs, Greetings, Product recommendations, Quick replies, Order updates, Cross-sell, Upsell

Customization

Color and font, Emojis and stickers, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Chat flows, Agent avatar

Channels

Live chat, Chatbot, Self-service, Help center, FAQs

Workflow automation

Auto-reply, AI responses, Unified inbox, Auto-assign, Tagging, Order tracking, Customer notifications, Analytics, Reports

Pricing

FREE

Free

  • Unlimited conversations
  • 1 agent as admin
  • 1 store integration
  • 1 Facebook integration
  • Live chat customization
  • Browser notifications
  • Mobile app

BASIC

$5.99 / month

$5.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • 2 stores & FB integrations
  • Live visitor data
  • Automation rules
  • Order tracking
  • Remove watermark
  • 5 FAQs

7-day free trial

ADVANCED

$14.99 / month

$14.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores, channels & FAQs
  • All in Basic, plus
  • Chatbot
  • Business hours
  • Offline email notifications

7-day free trial

PROFESSIONAL

$34.99 / month

$34.99 per additional user per month charged monthly. Extra +$6 for additional 100 replies.

  • Unlimited conversations & agents
  • Unlimited stores, channels & FAQs
  • All in Advanced, plus
  • AI Chatbot
  • 500 replies/month
  • Order management

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (95)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 24, 2024

NS AI Chatbot has greatly improved our customer support! The AI quickly addresses inquiries, and the helpdesk feature streamlines ticket management. Users love the organized FAQ section for self-service. A must-have for any business looking to enhance support!

PinnacleWorks
Kenya
9 days using the app
NestScale replied October 25, 2024

Hey there,

Thanks a ton for your awesome review! 😊 I’m so happy to hear that the NS AI Chatbot has made such a positive impact on your customer support. It’s great knowing it’s helping with quick responses and keeping things organized with ticket management - and that your users are loving the FAQ section!

We’re here to keep making things easier and better for you, so if there’s anything else we can do or if you have more feedback, just let us know. Thanks for being part of our journey!

Cheers,
Chloé - Customer Success Manager @NestScale

June 21, 2024

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

RosaLee's Notables
United States
8 months using the app
NestScale replied June 24, 2024

Dear customer,

Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success.

If you need any further assistance, please don't hesitate to reach out. We're always here to help.

Thanks again!
Chloé - Customer Success Manager @NestScale

May 3, 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Ariana's Fans
South Africa
6 months using the app
NestScale replied May 19, 2024

Dear customer,

Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her.

If you ever need further assistance, don't hesitate to reach out. We're here to help!

Regards,
Chloé - Customer Success Manager @NestScale

February 6, 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Welook
India
About 1 month using the app
NestScale replied February 7, 2024

Dear customer,

Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

November 29, 2023

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting.

Definitely appreciate the personalised service, it made set up a breeze!

Kakadu Traders Australia
Australia
1 day using the app
NestScale replied December 17, 2023

Dear customer,

That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you.

We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!

Cheers,
Chloé - Customer Success Manager @NestScale

Support

NestScale can answer any questions you have about NS AI Chatbot, Helpdesk & FAQs.

Developer

NestScale

70 Circular Road #02-01, Singapore, 049365, SG

Launched

June 21, 2022

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