Reviews (286)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to reduce shipping costs significantly through competitive pricing on both domestic and international shipments. It is praised for its seamless Shopify integration, which includes features like auto-populating shipping addresses, printing labels, and tracking shipments, all of which streamline the shipping process. The app offers a variety of carrier options, enhancing flexibility in shipping preferences and cost management. Additionally, the customer service is noted for its responsiveness and efficiency, and the interface is user-friendly and easy to navigate. Regular updates ensure the app continuously meets merchant needs, making it a valuable tool for managing shipping operations and aiding in business growth for small businesses.

April 13, 2016

As a small business,, we were struggling with getting the best shipping rates for our customers. netParcel has make the whole process much simpler. From top notch customer service to lower pricing and easier administration, the netParcel app has helped us to streamline our shipping process while providing more economical options for our customers. Fantastic app!

World Ca
Canada
About 1 year using the app
May 3, 2016

The service has been great and the discounts for certain locations have been very beneficial to our business.

We need to use express services due to the perishable nature of our product and netParcel has provided us with good rates for UPS and other couriers.

If you feel you're paying too much for shipping, try this app. Also very easy to import orders and print labels.

Cheesyplace
Canada
About 1 year using the app
August 25, 2017

I started using netParcel before I had my shopify store. I had some issues with the installation, as I had installed the addon before paying Shopify for the custom shipping calculation feature.. the netParcel guys were really helpful getting it sorted though - error was 100% my mistake.

The rates are really good, once I hit postage costs of C$50 or so per shipment with Canada Post, UPS start to get way cheaper really quick. I had to quote some very heavy parcels to send to Europe and UPS were about 80% cheaper than Canada post through netParcel. Counter rates are kinda crazy, and I don't ship enough volume to get the same rates that netParcel offer.

Mythic Crafts
Canada
About 1 year using the app
July 16, 2018

This App does exactly what it claims. Customer support is second to none. Suhayl H is great. Good job team!!!

The Arborist Store
Canada
About 1 year using the app
July 24, 2022

Netparcel offers competitive pricing and good client service. The service is easy to use and set up. Would recommend!

Apex Cleaning Supplies
Canada
About 1 year using the app
netParcel replied July 25, 2022

Thank you for this wonderful review! We are thrilled to hear our pricing, service, and set-up have been helpful to your business, and look forward to being a continued partner in Apex Cleaning Supplies' growth!

March 14, 2023

I have been using netParcel for over a year, and I have to say, it has been a huge benefit to my small business. Shipping costs in Canada are outrageous, however netParcel helps the bottom line. I've only had to reach out to customer service a few times regarding some extra charges from the carrier, but customer service responded quickly and was able to get me a refund. I highly recommend netParcel!

DIP OUTLET
Canada
12 months using the app
netParcel replied April 25, 2023

Thank you for this review! We strive to provide quick support and love hearing that we help with the bottom line. We are excited to remain a continued partner in Dip Outlet's amazing growth!

Edited August 24, 2017

The rates we pass onto our customers are amazing! We ship large packages that CP can't accommodate so we rely on couriers. The netparcel interface is easy to use and printing labels from their website is very easy. We have already recommended this app to other shopify businesses. Also, calls to tech support are answered quickly and with immediate solutions.

Flowpets
Canada
12 months using the app
August 23, 2017

Awesomeness! Easily imports the orders so there's no need to fill in customers info and cheap rates. Couldn't ask for more!

Knaughty Log Co
United States
12 months using the app
December 9, 2015

Net Parcel is one of the best things that has happened to our business. It's dramatically lowered our shipping costs, particularly on large items going across Canada.

If you ship products you have no excuse but to install netParcel. It will save you money instantaneously.

Treatshappen
Canada
12 months using the app
March 13, 2023

As a small board game manufacturer that ships handcrafted board games across Canada, freight has a big impact on our bottom line. We have been delighted with the service NetParcel has offered us. I have been surprised the best shipping option changes from week to week, sometimes based on delivery times and sometimes based on rates. Yet the shippers we are using haven't really changed. We are just getting better rates and service.
NetParcel definitely has definitely been a game changer for us.
David Thomas
Thomas Mills CNC
Portage la Prairie, MB

Thomas Mills CNC
Canada
11 months using the app
netParcel replied April 25, 2023

Wow! We truly appreciate you taking the time to leave such a detailed review. Our team loves feedback like this and we look forward to continued support of Thomas Mills CNC's growth!