Reviews (195)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordable shipping solutions and competitive rates that help reduce costs. It offers a wide range of carrier options, seamless Shopify integration, and a user-friendly interface with real-time quotes. Features like automatic fulfillment, direct label generation, and commercial invoice creation are particularly valued for international shipping. Excellent customer service and reliable performance are also highlighted, enhancing business growth and shipping efficiency.

December 14, 2020

I love Netparcels rates, but they need to be integrated into Shopify like Canada Post. Customers don't want a shipping quote after the fact, they want real time rates in checkout.

Ediblephotos.ca
Canada
About 2 months using the app
June 30, 2021

Stopped working with no warning. Many customers started calling telling us we didn't offer shiping.

La Guilde
Canada
3 days using the app
netParcel replied July 5, 2021

Thank you for your feedback and for taking the time to review our app. We apologize for the issue you are describing. One of our carrier partner’s APIs was providing a slower-than-usual response time, so our team worked with them to resolve the issue as quickly as possible. We will have our Account Management team contact you to ensure that all concerns have been addressed.