Reviews (286)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its competitive pricing and diverse carrier options, which help reduce shipping costs and offer better rates to customers. It features a user-friendly interface and seamless Shopify integration, making the shipping process simpler. The customer service is noted for its responsiveness and effectiveness in issue resolution. Additionally, the app supports strong international shipping capabilities and reliable performance, including quick shipping quotes, straightforward label printing, and efficient order import functions. Small business owners specifically praise its cost management benefits, aiding in business growth.

November 16, 2019

Netparcel is great but I can't seem to figure out how to integrate it with my store. Wish it was easier to use.

Glazd.
Canada
7 months using the app
December 14, 2020

I love Netparcels rates, but they need to be integrated into Shopify like Canada Post. Customers don't want a shipping quote after the fact, they want real time rates in checkout.

Ediblephotos.ca
Canada
About 2 months using the app
June 30, 2021

Stopped working with no warning. Many customers started calling telling us we didn't offer shiping.

La Guilde
Canada
3 days using the app
netParcel replied July 5, 2021

Thank you for your feedback and for taking the time to review our app. We apologize for the issue you are describing. One of our carrier partner’s APIs was providing a slower-than-usual response time, so our team worked with them to resolve the issue as quickly as possible. We will have our Account Management team contact you to ensure that all concerns have been addressed.