Reviews (281)

Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, competitive shipping rates, and seamless Shopify integration. It offers a variety of carrier options, auto-populates addresses, tracks shipments, and reviews expense reports. The app is recognized for its reliable performance and responsive customer service. It also supports international shipping and return labels, proving particularly beneficial for Canadian businesses. Many merchants report improved customer satisfaction due to better shipping rates.

November 16, 2019

Netparcel is great but I can't seem to figure out how to integrate it with my store. Wish it was easier to use.

7 months using the app
December 14, 2020

I love Netparcels rates, but they need to be integrated into Shopify like Canada Post. Customers don't want a shipping quote after the fact, they want real time rates in checkout.
About 2 months using the app
June 30, 2021

Stopped working with no warning. Many customers started calling telling us we didn't offer shiping.

La Guilde
3 days using the app
netParcel replied July 5, 2021

Thank you for your feedback and for taking the time to review our app. We apologize for the issue you are describing. One of our carrier partner’s APIs was providing a slower-than-usual response time, so our team worked with them to resolve the issue as quickly as possible. We will have our Account Management team contact you to ensure that all concerns have been addressed.