NoFraud Fraud Protection

NoFraud has been fantastic. We switch from signifyd and haven't looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf. (this was huge -- of the few chargebacks we've gotten, NoFraud takes care of them and we're good to go!), super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!

We installed the application just before the 2021 holiday season, expecting a rush and we wanted to be protected but we also wanted to be sure we weren't rejecting perfectly good orders. After extensive research and comparisons, and calls, and walkthroughs.. you get the idea. We decided on NoFraud. Long story short we could not be happier. Our season went off without a hitch. All our transactions went smoothly, all covered by NoFraud.
The rollout leading up to this was just as smooth. We have Shopify Plus so we have some custom integrations with our ERP and processor and it was much easier than we expected, added some tags to support the NoFraud process and we were up and running in less than a week on all our sites. The NoFraud team is responsive, helpful, and proactive. They are also very willing to hear feedback which is a breath of fresh air these days. All of that adds up to some serious value for your buck compared to others.

so far above and beyond im having a fraud outbreak from chicago with multiple attackers. so far they've saved me over a thousand dollars and more to come im sure. all this within my first week, good lord.

We are very happy with the NoFraud service. The team is professional and courteous. They take the time to answer any and all questions you may have.

The benefits of the service are immeasurable. Just the piece of mind knowing that if an order comes through, we don't have to be concerned about fraud really frees up our time to focus on growing our business...

NoFraud helps me detect fraudulent orders quickly and allows me to ship my orders quickly with no worry on shopify! I used to have numerous fraudulent orders shipped and now those times are gone! Best app I love it! Thank you NoFraud for your great customer service and your service all throughout.

We originally started using Signifyd for fraud prevention. SIgnifyd started off ok and our orders were being checked and guaranteed. Then gradually more and more orders were declined for no good reason. Our customer service team ended up doing their usual checks with social media/ directory enquiries and contacting the customer, to find that actually the customer was most likely genuine. We then had to feed this all back to Signifyd so they could make a second decision. And again, sometimes they approved it and sometimes they would decline just because it was going to a different address. We were having to cancel orders as Signifyd were not guaranteeing them.
Basically, we seemed to be doing as much work, if not more work. before we installed Signifyd. And receiving fewer results with Signifd.

Then we came across NoFraud. The customer platform is more user-friendly and easy to navigate.
They tag orders with responses, which helps us identify an order and filter orders. NoFraud proactively does the review for us which means we free up our time to focus on the genuine orders.
And most importantly more orders are guaranteed. Which means faster processing, picking and packing, and much happier Urban Industry customers :)
The support has been amazing and the installation was unbelievably quick.

I would definitely recommend using No Fraud to help grow your business.

I signed up today -- and their support walked me through all of the various options to set up our account based on our integrations and needs. So far -- very impressed with the tool and the staff. Kevin is extremely responsive and thorough.

Great service, highly recommend.
As we sell consumer electronics we required fraud protection or we'd be out of business. I used Signifyd for years but when I moved my shop from Magento to Shopify I reevaluated and chose No Fraud. The fees are lower, far fewer orders are flagged so less operations time for my team and the service is great.
Install was seamless and their knowledge center answers all questions me or my team has. We've been using them for about 3 months now and all is good and I'm happy we're with them.

Great app - I highly recommend it. Really easy setup, affordable, great customer service and I can now ship orders I would have previously declined (ex: Different billing & shipping addresses, international orders). We have not had a single fraudulent order since we started using NoFraud.

We have used several other fraud analysis tools but this is the only one that has allowed us to be completely hands off. Saves us a lot of time! They were very helpful in the set up and continue to offer help when questions arise.