Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced AI-powered fraud detection and real-time scanning capabilities. They appreciate its seamless integration, user-friendly interface, and customizable settings. Many have seen a significant decrease in chargebacks due to its effective identification of suspicious activities. The real-time scanning feature, which analyzes customer behavior and purchase patterns, is particularly praised. The app's customer service and account management are also commended for their prompt and knowledgeable support.

June 6, 2022

So far we like the app. We are not generating enough to pay 250 a month. but when we hit a certain mark per month we will upgrade our service.

United States
5 months using the app
May 23, 2022

The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!

The Laundress
United States
2 months using the app
Edited December 2, 2021

Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.

All About Fabrics
United States
About 1 year using the app
NoFraud, LLC replied November 24, 2021

Hi, thank you for your review. We are sorry that you had trouble getting a hold of us as we do everything we can to try and make it as easy for our clients and prospects to contact us by the method that they feel comfortable.

In the future, please feel free to email support@nofraud.com or visit our contact us page, www.nofraud.com/contact, where you can submit a web form or call us using the number listed. We have it clearly listed on our site as phone support is available during our business hours.

In the meantime, we have reached out to you through phone and email so if you have any questions please feel free to respond to those messages and we will get back to you as soon as possible.

July 18, 2017

I'm one of their earlier customers. I made the switch to nofraud because of their better % pricing of chargeback insurance compared to their competitors, but they no longer offer this to me (due to my high $ amount transactions...I guess even for them it is too much risk and won't be profitable). So, I'm currently not paying for chargeback insurance because they either don't offer it to me anymore or because it is too expensive in my opinion (I forget, haven't looked at their policies in awhile), but we're on their "per transaction fee" model in which they just give me their recommendation of if they would recommend proceeding with the order. I like that they have some code that I put on my website for customer's to read me a unique number that basically informs nofraud of the customer's IP address (so they can use this as evidence of the customer's location when they are placing a phone order...so nofraud can replace my or my employee's IP address who are entering the order with the person's IP address who is placing the order).

United States
10 months using the app
Edited March 13, 2018

Was great while it lasted, but then it stopped working - we are getting amazing support, and hope to get it running again soon.

United States
5 months using the app
January 5, 2021

Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.

Heater and Spa Parts
1 day using the app
NoFraud, LLC replied January 11, 2021

Thank you for your review!

We went ahead and clarified that detail in the app store listing. We appreciate your feedback and thank you for bringing that up.

Please note that NoFraud will work with companies of any size on a non-guaranteed plan.