Reviews (172)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced AI-powered fraud detection system. They appreciate the real-time scanning feature that identifies potential risks, reducing chargebacks and saving resources. The customizable settings and efficient manual verification process are also praised. Merchants report a decrease in chargebacks and an increase in approval rates since using the app. The support team is commended for their excellent service. The app's ability to protect against "friendly fraud" and its blacklist feature are also appreciated. It provides a fully automated fraud protection service, giving merchants peace of mind.

October 26, 2020

No documentation/YouTube tutorials, extremely overwhelming app. Cancels orders that aren't classified by Shopify as High Fraud but does its own classifications. So basically it cancelled orders from people that weren't trying to scam us but due to not finding the button to activate the automatic cancellation of fraud orders (main feature in my opinion) the orders that were fraud, slipped through. Not a good app for me, the second star is for the kind customer support but I need a set up guide not someone I have to ask 20 questions.

GORNATION
Germany
14 days using the app
NoFraud, LLC replied October 27, 2020

Thank you for your review. Let's address both points you bring up in your review:

Documentation: NoFraud provides extensive documentation in its Help Center that covers every feature. There is also documentation in the welcome email you received when you signed up for the NoFraud service. Of course, you are always welcome to contact NoFraud via phone (yes, we provide phone support), chat, email and via our ticketing system within the NoFraud portal with any question you may have. 

When you sent your sole email to support on October 19th, asking for assistance on how to turn on the auto-cancel feature, you had mentioned that we did not have any video tutorials. Our customer service team responded to your inquiry immediately and said they would bring your suggestion up to the marketing team. We agree that a video tutorial would be helpful to those that learn best via video and are in the process of creating it - thank you for the suggestion!

Decisioning: NoFraud uses cutting edge fraud prevention technology + human intelligence when necessary to provide a more accurate response than what Shopify provides. That is why you will see some orders that Shopify identifies as high risk that NoFraud said are safe to ship and vice versa. Our latest study shows that  23.8% of all orders Shopify deems as high risk are safe to ship, and we back our decision with a chargeback guarantee (Full study is available here: https://www.nofraud.com/shopify-case-study). The goal of using a service like NoFraud is not only to identify fraudulent transactions more accurately, but also to increase your order approval rate and eliminate manual review entirely.

There are a few other apps in the app store that provide automation based on Shopify's decision exclusively and it seems like that is what you are looking for, rather than a robust fraud prevention solution that is a vast improvement over Shopify's native, basic product.

We wish you much success in the future!

March 7, 2022

This app doesn't apply to small businesses. You wouldn't know that unless you install the app and try to enable the chargeback feature. (NoFraud requires a minimum of $50,000 in monthly processing volume for chargeback protection eligibility.) This equals out to $600,000.00 annually. I think this information should be available before people install your app.

2306BLACK.COM®
United States
12 minutes using the app
NoFraud, LLC replied March 8, 2022

Hi, thank you for leaving us a review. I think there is a misunderstanding about our pricing though. We have chargeback protection options for all sizes of businesses. Within our listing there is a link to the pricing page on our website (https://www.nofraud.com/pricing/). Here you are able to get an idea of cost prior to downloading the app.

That said, it would be great to walk you through those options and make sure that you get the coverage that you need. Please email sales@nofraud.com and we can set-up time to speak. Thanks!