Reviews (178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts order acceptance, enhancing revenue. They appreciate the user-friendly interface, easy customization, and exceptional customer support. Additional features like manual review options and seamless integration with existing systems are also valued, along with proactive chargeback protection, which contributes to a secure transaction environment. Merchants note that these comprehensive fraud protection features allow them to focus more on business growth and customer service.
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I signed up today -- and their support walked me through all of the various options to set up our account based on our integrations and needs. So far -- very impressed with the tool and the staff. Kevin is extremely responsive and thorough.
This app is highly unreliable for tracking fraudulent orders. It often approves fraudulent orders and its screening process lacks coherence. We've encountered numerous chargebacks from orders greenlit by them. Their lack of accountability is concerning—they don't take responsibility for their mistakes. It's puzzling how a company named "No Fraud" struggles to properly screen fraudulent orders.
Hi Chinecherem,
Thank you for your review. We understand how frustrating it is to receive a chargeback, especially when you are actively working with fraud prevention software. While NoFraud is extremely effective in identifying and blocking fraudulent orders, there is no fraud solution that is 100% effective, including NoFraud. Some examples of orders we would greenlight but will result in a fraud chargeback are below:
- A chargeback from a transaction that was made by the cardholder, yet the customer does not want to pay for the item and will submit a fraud chargeback. This is also known as friendly fraud. This is the main category of fraud chargebacks that we see. These types of chargebacks can usually be won with an effective dispute, and disputing all chargebacks is a service we currently offer.
- First time fraudsters: The first time a fraudster commits fraud, they have a clean history and appear legitimate, especially when they are just starting out and do not act like a typical fraudster trying to cover their tracks.
It is for this reason that one of the solutions we offer includes a chargeback guarantee, which would guarantee our decisions and reimburse you in the case you receive a chargeback. Many of our customers take advantage of this offering and appreciate that they never have to worry about friendly fraudsters, or hard to detect fraud that we may have missed. Unfortunately, your current package does not include the Chargeback Guarantee.
We are sorry if this was confusing and we are committed to making it right. We have tried reaching out to you several ways (email, phone, social) in an attempt to reach you, and discuss upgrading your service to include chargeback protection (and/or adding chargeback management) so we can effectively dispute all your chargebacks.
We hope to connect and help make this right and set you up for success long term. We look forward to making contact so you can join the ranks of the thousands of happy NoFraud customers. Please call 888-773-3669 and ask for either Aaron Spence, Head of Customer Success, Shoshanah Posner, Director of Business Development, or Scott Gifis, CEO.
Great service, highly recommend.
As we sell consumer electronics we required fraud protection or we'd be out of business. I used Signifyd for years but when I moved my shop from Magento to Shopify I reevaluated and chose No Fraud. The fees are lower, far fewer orders are flagged so less operations time for my team and the service is great.
Install was seamless and their knowledge center answers all questions me or my team has. We've been using them for about 3 months now and all is good and I'm happy we're with them.
Great app - I highly recommend it. Really easy setup, affordable, great customer service and I can now ship orders I would have previously declined (ex: Different billing & shipping addresses, international orders). We have not had a single fraudulent order since we started using NoFraud.
We have used several other fraud analysis tools but this is the only one that has allowed us to be completely hands off. Saves us a lot of time! They were very helpful in the set up and continue to offer help when questions arise.
** Please note this is an update to my original 1 star review. You can find original review below. Our transaction amount concerns were addressed after discussing with the company. **
We have only had NoFraud active for a few weeks and I already see how its tools to help detect fraud give you as the merchant more piece of mind doing business on the internet. We had a transaction of around $2k that needed to be reviewed which they handled completely for us. It felt great knowing the customer was contacted and verified before we had that dollar amount placed in a box and sent to a stranger. We've been burned in the past and love that we can breath easier for a small percentage of our sales. Definitely worth it.
- Pro Team
Pro Cabinet Supply, Inc.
--------------------- ORIGINAL REVIEW --------------------------
** I would like to start by saying our business deals with large transactions on a regular basis each month, and presented this information immediately upon speaking to the sales team **
We are not satisfied at all with how the sales process was presented. We spent time and effort thinking this could be a good app, and dealt directly with the sales team for a few meetings.
Once we thought all was well and we were going to proceed due to the benefits of using the app and pricing that worked in line with the insurance we THOUGHT we would be receving, we were presented one caveat that was never shared...... there is a cap on the chargeback limit.
We deal with +$2000 transactions at least 4 times a month, and after being informed we would spend over $250 a month for chargeback coverage, we were told we only could be covered for $700 per chargeback. They also stated that "5 transactions out of 100,000 get through the fraud detection" meaning very low risk on their side. So let's do the math..... I am on average going to spend with this company $3000 a year, and MAYBE a chargeback occurs during the year, but will only cover $700? What kind of joke is that? Why would we ever spend that kind of money if we were not protected completely? That is the whole point of insurance!
Maybe this app can work for companies that deal with less than $1000 transactions, but the whole point in our eyes of using something like this is to not worry about THE LARGE TRANSACTIONS. Completely asinine for us.
- Pro Team
Pro Cabinet Supply, Inc.
Thank you for your feedback.
NoFraud employs a maximum reimbursement per transaction for some businesses, depending on the length of time they are in business, monthly purchase volume and industry. Any increase in that maximum can be worked out with the sales rep once provided with a little more information from your team.
As mentioned on our follow up call, we are happy to increase the maximum for your business based on specific criteria your shared.
NoFraud
We've been long-time users of NoFraud and have generally been pleased with their services. Recently, we've observed some delays in support response times, which gave us a moment's pause. However, after communicating with their team, it seems that they are aware of the issue and have plans to improve their helpdesk system. We're optimistic that these changes will enhance our future interactions with them. Looking forward to a return to the quick and efficient support we've come to expect.
Has really helped me cut down on fraudulent orders! Gives me more time to take care of business instead.
This is a nice app, has been helpful in detecting and giving us the risk associated with every order.
NoFraud has been integral to identifying and blocking fraudulent purchases on our webstore. I highly recommend it.