Reviews (176)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts order acceptance, enhancing revenue. They appreciate the user-friendly interface, easy customization, and exceptional customer support. Additional features like manual review options and seamless integration with existing systems are also valued, along with proactive chargeback protection, which contributes to a secure transaction environment. Merchants note that these comprehensive fraud protection features allow them to focus more on business growth and customer service.

December 28, 2017

This app is a must! They have the best customer support, and their app really works! They even do reviews by phone on medium risk orders, in order not to just discard an order that could be legit.
Don't waste your time and money on a different app. This app is amazing and well priced!

Littlecanadians
Canada
About 6 years using the app
June 29, 2023

Running a business online in 2023, you need to protect yourself with NoFraud. With fraudulent orders becoming a common occurrence, every website needs to be protected. You won't be disappointed with NoFraud and their amazing team.

Wine Chateau
United States
Almost 6 years using the app
April 16, 2020

We can’t say enough wonderful things about the team at NoFraud. They are extremely responsive, knowledgeable and easy to work with. The peace of mind we get from knowing that they are handling the fraud check process is invaluable. Our product has a high risk of fraud and NoFraud's system consistently delivers accurate order ratings and recommendations. We have been using the NoFraud app for about a year and highly recommend it.

Judith Leiber
United States
Over 5 years using the app
Edited September 12, 2017

We have used No Fruad for a week now and every (6) high risk order was flagged and canceled with the App. I would recomend it to anyone who doesnt have the time to manually check each order for potential risk. Definitely will continue to use.

1moreusa
United States
Over 5 years using the app
July 26, 2019

We've been using Nofraud for over a year, we cannot trust shopify fraud prevention but noFraud offers a much higher level of sophistication, well worth it!

Attica Life-in-Style
Australia
About 5 years using the app
July 2, 2019

My company has been using NoFraud for several years and on multiple eCommerce platforms now, and the first thing that really stands out to me about this service is their excellent customer service.

They have always responded quickly to support tickets and questions about their service, and their customer service reps are friendly and knowledgable. They have really nailed the customer experience.

365 Cycles
United States
About 5 years using the app
November 6, 2016

Top notch fraud protection - hands off - fully automated. NoFraud is transforming the fraud space. Only pay a small fee when a purchased is made. Learned about them from an article in Internet Retailer a few months ago and they finally have a Shopify APP. Excellent support, definitely recommend. A no brainer for my unique bedding store, www.excesscomfort.com

Excesscomfort
United States
Almost 5 years using the app
May 24, 2019

I haven't had a fraudulent order in months and I am happy about that. Now we just cancel any order that the app says is fraudulent. We don't deal with the headache.

TastyIslandCrate
United States
Almost 5 years using the app
December 6, 2021

We love NoFraud, they have helped us avoid unnecessary chargebacks. They flag suspicious purchases within seconds and provide us with the necessary follow up on how to proceed with the order. Their support team is quick and sufficient. Would recommend them to any business is high value products.

Runway Catalog
Canada
Almost 5 years using the app
June 27, 2023

NoFraud is an exceptional service for our business. On one hand, their set-it-and-forget-it model is absolutely perfect for our day to day business and their ROI is clear. For the bulk of fraud, we're covered.

But what makes NoFraud special is their human touch. It sets them apart from almost ever other service we use: if we're see anything weird, there is a person we can reach out to. They've helped us hone our returns policy to fight returns fraud; they've helped us identify strange payment patterns; and their algorithm is fast enough to not impact conversion rate. I can't imagine running a Shopify site without NoFraud.

Raycon
United States
Almost 5 years using the app