Reviews (181)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts sales. The responsive support team is frequently praised for their quick and helpful service. The app features a user-friendly interface, manual review options, and chargeback protection, enhancing security and operational efficiency. Its seamless integration with platforms like Shopify and real-time transaction scanning are also valued for improving business growth and customer satisfaction.

March 15, 2022

Excellant communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.

UMZU
United States
Over 3 years using the app
December 9, 2021

Highly recommend NoFraud to any eCommerce store! Our fraudulent orders have significantly decreased since adding NoFraud to our store. The app integration was super easy and our rep, Hannah has been absolutely wonderful with helping us navigate. I have nothing but positive things to say about NoFraud!

Rooster Teeth Store
United States
About 3 years using the app
September 29, 2022

No Fraud are quite honestly the best Fraud prevention system we have ever come across in this marketplace, and we have been with a few different ones before coming to NF. They are EXCELLENT at stopping the massive amount of fraud we attract on our site. Due to the nature of both the product and the demographic of customer we have, we found that our fraud levels were so high, and the amount of admin and back end work we were having to do with previous fraud systems was both clunky and time consuming. Since moving to NF, we no longer get involved in the filing of chargebacks, and the AI system that runs automatically on our site means that as soon as orders come in, they are checked using their advanced technology and voided (if necessary) and the order is cancelled and never reaches our fulfilment centre. This has been a criteria that we were non negotiable on, and NF were the only company we found that could uphold this level of prevention. Their customer service and account management is second to none. We would heavily advocate them to anyone who is looking for a full spectrum solution to fraud. Our focus can now rest solely on our ecommerce business and we trust fully in the fact that NF are taking excellent care of our site and any potential attacks in the future.

Hoodrich
United Kingdom
About 3 years using the app
December 3, 2021

This is a great app against online scammers and will save you $$$ from undetected high risk orders. Their support team is fast and responsive.

Articture
United States
About 3 years using the app
January 6, 2024

We have been using NO Fraud for about 2 years now and not a single chargeback since for fraud! No Fraud support is quick, attentive and when it flags an order that we know shouldnt be, its updated within 24hrs through their manual verification process.

Highly recommend working with them, as its saved our company 10s of thousands in fraud.

Battle Born Offroad
United States
About 3 years using the app
October 16, 2019

I ran Signifyd and NoFraud at the same time. My approval rate with Signifyd (Revenue) was 90.91%. The approval rate (Revenue) with NoFraud - 97.2%. Switching to NoFraud is a no-brainer.

Digital Supply USA
United States
Almost 3 years using the app
September 17, 2018

I have been with NoFraud for two months after moving from Signifyd. I love the experience way better and much more personalized. The customer service is top notch. The rate of approval is better and the rate that NoFraud charges is lower for a better service. I have recommended this to few of my friends that are in e-commerce business. Keep up the great work NoFraud.

Tufina Official
United States
Almost 3 years using the app
July 8, 2021

As a small business fraud is a huge factor in our bottom line. NoFraud helped us screen fraudulent orders without making it a huge hassle at the most important part of the eCommerce process which is the checkout. We have been completely satisfied with the ease of use and the screening process used. It has helped us keep the bad guys at bay and let the valid orders through without hassle! Thank you NoFraud for providing a hassle-free service that works!

Lifeline Pet Supplies
United States
Over 2 years using the app
Edited September 6, 2019

NoFraud is excellent at precisely identifying and rejecting the fraudulent orders. On top of that, staff members reply to enquiries very promptly.

Shoutout to Shoshanah, who takes initiative to fix loopholes and being very resourceful when liaising with other app providers.

Most importantly, the app has greatly reduced our chargeback rates.

Better Body Co.
Singapore
Over 2 years using the app
June 3, 2020

NoFraud saved our business from fraudsters! Prior to integrating the NoFraud app in our Shopify store we were literally under siege in a losing battle with the fraudsters. We didn't know where to turn and nothing was working. We tried different levels of fraud protection from our merchant processor but that proved to be very problematic because a lot of valid charges would end up getting declined and that was costing us sales. I was at my wits end with no idea what to do to stop the slimy fraudsters from running their scams.

A colleague recommended NoFraud to me and I can honestly say that it saved our online shop from disaster. The integration was super easy and we were up and running in about 15 minutes. We caught fraudulent orders within our first hour and within a couple weeks our fraud problem was a distant memory. NO JOKE!! I am not just saying that and I am NOT making that up.

I can’t say enough about how well this app works. NoFraud has saved me countless hours in dealing with refunds, chargebacks and irate customers. Oh yea, the customers! How many innocent victims of fraudulent charges are being instantly saved from having to make that annoying and time consuming phone call to their bank or CC company to dispute a charge that they know wasn’t made by them … maybe HUNDREDS, THOUSANDS!! Honestly though this app is everything it promises and more!

THANK YOU NOFRAUD!! THIS APP IS TOPS IN MY BOOK!!!!

Omax Health, Inc.
United States
Over 2 years using the app