Reviews (247)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting revenue and customer engagement through personalized quizzes that simulate in-store assistance. It integrates seamlessly with platforms like Klaviyo and Shopify, offering features like A/B testing and detailed analytics. The user-friendly interface and exceptional customer support, noted for quick and helpful responses, are frequently praised. This app effectively improves sales and customer experiences by leveraging zero-party data for targeted marketing.

March 5, 2021

Octane.ai has been amazing! Using the app to develop a Shop Quiz has been super helpful in building out our website development, and the customer service is awesome. Brandon provided super quick responses and assistance to my questions and I am so glad we chose Octane!

Ohza
United States
4 months using the app
May 13, 2019

Wasn't sure which messenger app to go with but after speaking to Ben decided this was it. Plenty of guides to follow to help you get started, and a great support team to answer questions pretty quickly. Special thanks to Katie, Megan and Milena!

The Oil Diffusery
United States
4 months using the app
August 26, 2020

I use this app to power our online quiz, which gets customers to products that work for their lifestyle much quicker. Their customer service is great, Mark B. in particular is a rockstar and will help you every step of the way.

Rooted
United States
4 months using the app
October 10, 2021

This app has been great for our website. It is such a great tool to help customers find their shade via the quiz or get a better look at recommended products. The Facebook marketing is also a game changer in terms of being easily able to communicate with our customers. We went for the full package with Octaine AI and our account manager is always coming up with new ideas and ways to improve our service. Couldn't recommend more :)

Karen Murrell
New Zealand
4 months using the app
September 2, 2020

Massive value, incredible support. out of the box functionality, with a depth very few other plugins can challenge. The best bang for your buck.

nabati-us
United States
4 months using the app
Edited December 19, 2019

I ask questions Katie is always there to help. Recommend to any store trying to grow their FB msngr.

Living the Good Life Naturally
United States
4 months using the app
May 4, 2021

Seriously one of the best apps on shopify!!! Brandon in customer service is amazing!! So helpful! I wish all app companies on shopify were this amazing!

MagTrim Designs LLC
United States
4 months using the app
April 26, 2019

We have been using this app for a few months now and everything works flawlessly. It's quite a complex software and I needed to get in touch with the support team a few times. I used the online chat feature and received an excellent support from both Katie and Milena. I would certainly recommend to use this software especially for such a low monthly fee.

XamsaSquash
Canada
4 months using the app
October 9, 2020

Ive been using Octane since August and have already seen a significant lift in conversions through their messenger sequence, They are really easy to work with, responsive, and quick! We're creating a quiz for my shop and its looking amazing so far! Highly recommend!

Buckle Me Baby Coats
United States
4 months using the app
October 11, 2020

Great messenger marketing app. Used it to keep all my customers engaged on all fronts. Just started to dabble in the Facebook Messenger Marketing and seeing some promising results. Looking forward to seeing the progress. Team is fantastic and always following up and keeping us informed. Thank you.

Organic Press Juices
United Arab Emirates
4 months using the app