Octane AI: Advanced Quiz Maker , 227 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to guide customers to suitable products through its quiz feature, which has been instrumental in boosting sales and creating subscription box services. The app's intuitive platform, effective quiz funnels, and seamless Shopify integration are appreciated. The support team is praised for their quick and helpful responses. Merchants value the app's data collection capabilities for enhancing marketing efforts. The user-friendly interface, ability to increase opt-ins, improve e-commerce strategy, and recover sales via abandoned cart messages are also highlighted. The app is recognized for providing a personalized shopping experience, valuable data insights, and increasing revenue.
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A little hard to get used to using it, especially the "rules" Customer service gets back quickly, so make sure to use the chat.
such a bad app wont let you disable the app from store easily. Crap app.
No quick response from teams either. Very disappointing.
I think this APP has huge potential. Their customer support is awesome.
Unfortunately if your market is not English speaking and you need to be able to translate button texts into your own language, then this APP becomes useless because ist not possible. Many buttons and certain Bot texts are fixed and cannot be translated or customized. Are real pity and a huge disappointment for us.
Hopefully the developer will change this. Shouldn't be so hard and they would open the App to more markets and avoid disappointment of users who find that issue out after they invested time to install and test the Bot.
While we are just starting to implement this app, the support has been incredible! Leonardo was super responsive, took the time to make sure all my questions were answered as well as that my integration was set up successfully, and checked in to make sure I had everything figured out even after my problem was resolved. 10/10 stars for support here!
Have not yet fully unlocked the potential of this app, but the Quiz builder is simple, yet powerful. It is a great tool to get leads in a fun, entertaining way. The support also is amazing.
Customer service is quick to respond but aren't quite across the Shopify platform, or just how eCommerce stores work. We intended to use their pop-up quiz but found it would take way too long to set up for stores like ours with 1000+ products. You need to select the products that match a selection of quiz answers manually, rather than being able to overlap collections or use tag-based filtering. We'd be back in a heartbeat if this was fixed.
Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.
Octane AI's Customer Success Manager here, and I'd like to thank you for the honest feedback.
We're sorry to hear that you did not receive the support experience you were hoping for. We definitely appreciate the time your team took to try out our app and are interested in listening to any further feedback your team has for us.
We'll be reaching out in a follow-up and will be happy to answer any questions or concerns you have for Octane AI.