Reviews (247)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting revenue and customer engagement through personalized quizzes that simulate in-store assistance. It integrates seamlessly with platforms like Klaviyo and Shopify, offering features like A/B testing and detailed analytics. The user-friendly interface and exceptional customer support, noted for quick and helpful responses, are frequently praised. This app effectively improves sales and customer experiences by leveraging zero-party data for targeted marketing.

April 3, 2019

With the current state of Messenger Marketing in 2019, this app is a goldmine! It is by far the easiest bot solution for Shopify stores and we saw crazy ROI just with the free trial! You can scale it up or down as you see fit, use the features you want to use that make sense for your store, and layer it with so many other industry standard Shopify apps. We were able to get up and running fully with all the bells and whistles within a few days. The Octane team has been super helpful and support is out of this world. They are constantly putting out helpful resources and truly care that you're making the most of your investment. Just the fact that the CEO is still involved directly in sales and runs an interactive Facebook group for people to get ideas, share feature requests, and more is super encouraging to see. Bravo, Octane!

Bridgewater Candle Company
United States
Over 3 years using the app
October 6, 2020

Since we added OctaneAI's Messenger platform, we have seen large sales increases and tons of great engagement on the Facebook platform as a whole. We also recently implemented their new Quiz feature, which has driven in a ton of revenue since launch just a few weeks ago. Their support is fantastic, I would absolutely recommend OctaneAI to any brand seeking to expand their outreach to Messenger and SMS.

Spongellé
United States
Over 3 years using the app
February 26, 2021

Wow, this app is amazing. Came for the quiz function - stayed for the boat loads of other features and prompt customer service. Hats off to Brandon our Customer Success Specialist that helped us with this awesome app.

indigodesignco
United States
Over 3 years using the app
October 11, 2021

I can't rate the Octane app highly enough. We have seen a massive bump in our opt ins, and I really feel it helps our customers to feel more in-the-loop with our store. The support from Octane is also excellent, and any tweaks I have needed to make have been actioned promptly and efficiently!

A-OK9
United Kingdom
About 3 years using the app
June 21, 2021

The support in configuration of the quiz and making adjustments post-launch was great. Jamila has been very supportive and responsive throughout the process. However it WOULD be great if in the future we could use Shopify tags to dynamically update the results that populate as opposed to making manual updates to the quiz as we release new product.

JuJuBe
United States
About 3 years using the app
May 11, 2022

Love this app...my customers love using them to get the best recommendations to pick their lashes. I would highly recommend

Mademoiselle Lash
United States
About 3 years using the app
February 7, 2022

Octane is a great app to automate my shop flow, and able to help me directly with products recommendation. The integration with Klaviyo is the best in its categories in my opinion. Customer service is at the top of the game. I get so much support from Leonardo - Fast response, great solutions, know exactly what are my questions, and can initiate what I missed. Thanks, Octane.

Azuro Republic
Hong Kong SAR
Almost 3 years using the app
February 4, 2021

One month in and Octane has been absolutely amazing! This has been one of the best investments we've made in our company in a while. Our support person (on the Enterprise Plan) Erica K. is hands down the very best! She is super responsive, proactive, and constantly trying new idea to increase ROI. I can't say enough about Erica's support. I wish we would have switched over to Octane years ago. -Terrance

Voice of Hair
United States
Over 2 years using the app
October 7, 2020

We have had a fantastic experience with Octane! It has been a pleasure working with the Octane team to set up our bot and develop a shoppable quiz. The Octane team made it simple and worked with us to make adjustments to better our customer's experience. We have seen a significant jump in sales and customer happiness as we can help our customers find the best product fit for them to purchase. If you're on the fence, go for it! We recommend you give Octane a try :)

Mastin Labs
United States
Over 2 years using the app
July 28, 2022

Excellent App, customer service is up there with the best I've come across. Easy to use quiz software, and the extra features available on the paid plan is worth it.

Valentia Skincare
United States
Over 2 years using the app