Okendo: Product Reviews & UGC

What is Okendo?

Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

High-growth Shopify retailers trust Okendo to power their customer reviews, including many of the fastest-growing direct-to-consumer brands such as SKIMS, Knix and Born Primitive.

What are the results?

1. More reviews: A mobile-first approach that maximises review generation.
2. Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
3. Increased trust: Establish brand credibility and product confidence.
4. More sales: Build shopper excitement and compel buying action.
5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

1. Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
2. Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

1. Review display widgets
2. Review request emails
3. Review capture forms