Store design | Marketing | Sales and conversion optimization
Okendo

Okendo

by Okendo

Customer Ratings, Reviews, Photos/Videos, Q&A

5.0 of 5 stars(51 reviews)
From $99/month. 30-day free trial.
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Build Your Customer Community

Today's fastest growing consumer brands are built around an engaged customer community. Start building yours today.

All-in-One Platform

Okendo has all the tools needed to build shopper trust, showcase customer experiences and compel buying action.

Enterprise Ready

Built for high-performance Shopify retailers who demand scale, flexibility, intimate support from a US based team and demonstrable results.

About Okendo

What is Okendo?

Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

Hundreds of Shopify and Shopify Plus retailers trust Okendo to power their customer reviews, including many of the fastest growing direct-to-consumer brands such as oVertone, Dormify, Margaux and Paul Evans.

“Okendo has the right features at the right price to make it a no brainer. We are always lean on engineering time so it was a major plus that Okendo was able to complete the implementation quickly and without charge. Their client support is also phenomenal - super responsive and always happy to help.”

Paul Evans, Evan Fript, Co-Founder/CEO

What are the results?

  1. More reviews: A mobile-first approach to maximise review generation.
  2. Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
  3. Increased trust: Establish brand credibility and product confidence.
  4. More sales: Build shopper excitement and compel buying action.
  5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

  1. Automated review request emails: Configurable sending triggers to send request emails at the perfect time.
  2. Customer photos/videos: Let customers visually showcase their experiences with photos and videos.
  3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
  4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
  5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

  1. Review display widgets
  2. Review request emails
  3. Review capture forms

What are the integration options?

Okendo is integrated with many of the leading technologies used by Shopify retailers.

Categories of integrations:

  1. Advertising: Push review content into ad tools.
  2. Email: Send from your ESP and use review data to inform email campaigns.
  3. Loyalty: Incentivise reviews using loyalty points.
  4. Support: Route negative reviews to customer support for triage.
  5. CRM: Maintain a holistic customer view.

How do we get started?

  1. Start off with an obligation-free preview on a theme duplicate.
  2. Then run a 30-day free trial to assess performance.
  3. Once convinced, pay monthly on either our $99/month or $249/month plan.

Integrates with

  • Shoelace,
  • Loyalty Lion,
  • Smile,
  • Zendesk,
  • Gorgias

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Pricing 30-day free trial

See all pricing options

$99/month

or $90/month billed at $1,080 once per year

$299/month

or $274/month billed at $3,288 once per year

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
 Based on 51 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (51)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 51 reviews

Most recent reviews

Skull Shaver

Rating
5 of 5 stars
Last edited
November 29, 2019

We were looking for a new platform and this app combined several of the things we wanted: a solid review system that displays nicely, supports video and photo reviews, product FAQ, and sliding scale product attributes. It's a tall order to ask any single system to cover all of these nicely, let alone at a reasonable price. We love that all of these are just part of the Okendo system and all integrate so cleanly. There were several other features that we only discovered as we worked through installation, like detailed email flows, Klaviyo integration, and customer attributes. All valuable additions that are just gravy on top of an already excellent system. And finally, what might be the most important part of any service: the customer service is absolutely fantastic. Integration was excellent and they were always available to help with questions and concerns. I wish every Shopify app had this level of support and dedication. A+ all around, and for a MUCH better price than other well known review platforms.

African Extracts Rooibos

Rating
5 of 5 stars
Posted
October 28, 2019

Slick, flexible solution and prompt, helpful support. Well worth it if you are looking for a hassle-free, high-end solution.

Progurt

Rating
5 of 5 stars
Last edited
October 15, 2019

I cannot recommend Okendo highly enough!

Whatever Review Application you are currently using, I would recommend you to switch right now! You will not be disappointed!

We were using Yotpo for 3 years and were recommended Okendo from a Shopify Plus Member. From the first moment of first contact I have been absolutely impressed by their service of excellence in customer service, knowledge and value-adding application.

1. Amazing Customer Service!
2. Value Add Features!
3. Half Price of Competitors!
4. Excellent User Interface!
5. Absolute pleasure to work with!

Okendo handled the entire transition for Reviews across 7 Shopify stores along wth syndication. A process that took Yotpo 7 months with constant chasing up and lack of communication, took Okendo 24 hours. Okendo is half the price of Yotpo. And it is billed monthly. Thank you!

One of the most enjoyable, simplest and value-adding and capturing business experiences I have had on the Shopify platform. Thank you!

View all reviews