Okendo

Okendo

by Okendo

Customer Ratings, Reviews, Photos/Videos, Q&A

5.0 of 5 stars(38 reviews)

Build Your Customer Community

Today's fastest growing consumer brands are built around an engaged customer community. Start building yours today.

All-in-One Platform

Okendo has all the tools needed to build shopper trust, showcase customer experiences and compel buying action.

Enterprise Ready

Built for high-performance Shopify retailers who demand scale, flexibility, intimate support from a US based team and demonstrable results.


About Okendo

What is Okendo?

Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

Hundreds of Shopify and Shopify Plus retailers trust Okendo to power their customer reviews, including many of the fastest growing direct-to-consumer brands such as oVertone, Dormify, NERD Skincare and Paul Evans.

“Okendo has the right features at the right price to make it a no brainer. We are always lean on engineering time so it was a major plus that Okendo was able to complete the implementation quickly and without charge. Their client support is also phenomenal - super responsive and always happy to help.”

Paul Evans, Evan Fript, Co-Founder/CEO

What are the results?

  1. More reviews: A mobile first approach to maximise review generation.
  2. Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
  3. Increased trust: Establish brand credibility and product confidence.
  4. More sales: Build shopper excitement and compel buying action.
  5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

  1. Automated review request emails: Configurable sending triggers to send request emails at the perfect time.
  2. Customer photos/videos: Let customers visually showcase their experiences with photos and videos.
  3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
  4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
  5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

  1. Review display widgets
  2. Review request emails
  3. Review capture forms

What are the integration options?

Okendo is integrated with many of the leading technologies used by Shopify retailers.

Categories of integrations:

  1. Advertising: Push review content into ad tools.
  2. Email: Send from your ESP and use review data to inform email campaigns.
  3. Loyalty: Incentivise reviews using loyalty points.
  4. Support: Route negative reviews to customer support for triage.
  5. CRM: Maintain a holistic customer view.

How do we get started?

  1. Start off with an obligation-free preview on a theme duplicate.
  2. Then run a 30-day free trial to assess performance.
  3. Once convinced, pay monthly on either our $99/month or $249/month plan.

Integrates with

  • Shoelace,
  • Loyalty Lion,
  • Smile,
  • Zendesk,
  • Gorgias

Media gallery

Support

Pricing 30-day free trial

See all pricing options

$99/month

or $90.75/month billed at $1,089 once per year

$249/month

or $228.25/month billed at $2,739 once per year

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 38 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Sunnylife

If you are after a powerful and easy to use review app, i cannot recommend Okendo enough! Matt and the team are super helpful with integration and onboarding support and the app has a good balance between allowing you to make the changes you need to without being a huge customisable mess. From a customer point of view it is very neat and easy to use and we are seeing a huge uptake in reviews.

Diamond Art Club

Okendo has excellent customer support and the UI for both customers and admin are very clean. It also loads faster than any other review app I tried. There is no delay for the widgets to appear... something I find quite annoying with other apps. 10/10.

Wolven

Great customer service. App works well, my customers leave great reviews and I love seeing their photos. Okendo has helped improved our online conversion rate!