Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting engagement and conversion rates by building social proof and trust. Its integration with Klaviyo and Shopify simplifies review management. The app's customizable templates support reviews, surveys, and loyalty programs, offering a comprehensive engagement solution. Merchants praise the intuitive interface, smooth setup, and reliable performance. The support team is consistently described as responsive and helpful, providing strategic insights and personalized assistance.
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good app - use across several website
great app - would receommend
This app has been a great addition to our store. It’s intuitive and relatively easy to use, with excellent support from the team whenever assistance is needed.
The pricing may feel a little high for smaller businesses just starting out who are hoping to use all the features. But the functionality makes it a strong investment for those looking to scale.
Okendo has helped our website UI and UX. Good and fairly timely support available. Previously, Alannah, our on boarding person was great and very helpful and good at communitcation too.
I recently completed a support call with Shiela Sevilleno from support team, she was friendly and helpful. Thank you.
My onboarding with Brock was amazing, he went above and beyond to help me with my massive review uploads and always available to answer questions and connect me with the right person. would highly recommend asking for him for your onboarding process.
Overall I think Okendo is very easy to use, there definitely is room for improvements with reporting but I have given feedback and I know they are being worked this year!
Pros: Great features, clean and intuitive user interface, and most especially it's fast!
Cons: For an expensive application like Okendo, you'll expect customer service support is top notch. It's not, it's one of the worst out there! They'd assign you a dedicated onboarding specialist but would not respond on a timely manner, their live chat takes ages to reply.
Daniel at Okendo went above and beyond providing me with expert care. Great team to work with
Okendo is great - has a heap of functionality and customisation.
And the developers are incredibly helpful. I needed a bit of assistance which was done quickly and just as I asked. Great app!
Okendo works well for collecting reviews for us. The only drawback is that there is no integration with Braze, so it makes it more challenging for us to personalize our emails to our users.
We have had some technical issues with this app but they have now been resolved. Despite giving the app a four star rating, Paulo from tech support deserves a five star rating - very prompt, helpful, and courteous - we're very impressed!