Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,101)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support, noting quick and proactive assistance. They praise its user-friendly interface and robust review management features, which enhance customer trust and engagement. The app offers extensive customization, seamless Shopify integration, and supports loyalty programs and email review requests. Merchants also value the inclusion of customer photos and videos in reviews, contributing to improved engagement and conversion rates.

February 4, 2025

The reviews feature are alright but quite expensive.

We give 1 star because every single time we have an issue the customer service cannot help. It is like it young children working with absolutely no knowledge about the products and with no will to help either.

They do not listen, they do not read, and they do not help. They answer slow even on live-chat letting you wait as long as it takes ...

Scentmore
Denmark
About 2 years using the app
November 20, 2024

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo.

Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and ...

PilotMall.com
United States
About 1 month using the app
November 2, 2024

It's very expensive to do the reviews and loyalty features all together. I have installed it for a few weeks and now I'm uninstalling it as I found out I'll have to pay a lot of money that I don't have since I am just starting and I want to boost reviews and loyalty. I found dozens of other apps that give the same value for WAY less. Their price is tremendously unbelievable.

OrganiiLand
United States
9 days using the app
January 2, 2025

I'm sure the app is great but the pricing information on the app page is deceiving. It says it's free for up to 50 orders per month and the only thing that changes in each pricing tier is the amount of orders per month. It's assumed that all features are included as the features listed are the same in every tier and it doesn't say otherwise. Once you install, however, and begin setting up, in ...

The Bumwrap
Canada
About 2 hours using the app
September 19, 2024

We were originally really excited to work with Okendo but so far our onboarding process has been disjointed, unorganized, and their team has been extremely unhelpful in helping resolve issues when we are 3 days away from launching. I've spent countless hours on their support chat with no one able to help and support and as a result we are extremely worried and wish we chose another platform.

Branch
United States
24 days using the app
January 30, 2024

I've had this app installed and paid for it for almost 5 years (May 2019). I recently had issues where the app was not sending a rewards code after receiving a review. I hadn't changed or done anything differently. Customer service did not initially investigate my issue correctly (they rushed to a conclusion that I made an error, not them) then once I provided screenshots of the issue to prove ...

Made For The Lake Co.
Canada
Over 4 years using the app
May 23, 2022

the support is non existent. no tel support and the chat goes to Philippines that do not know anything or provide wrong information. literary spent 8 hours trying to get an answer cause it is 11 am here but 3 am there and they go to sleep after every time they reply, and you need to continue messaging trying to wake them up!

iLevel Lab
United States
Over 4 years using the app
Edited December 20, 2024

I've been using Okendo since 2020. Recently, I wanted to use their Loyalty program, but my current plan went from $119 to $300.

It's unnecessarily expensive. I don't recommend it.

AGOZTECH
United States
About 4 years using the app
Edited July 10, 2024

Install is very lengthy and if you don't go for the very expensive plan you have no on-boarding help so good luck with that. To get on-boarding your spending a min of $300/mo and I can tell you your better off spending with Google Adds. The reviews do ZERO for SEO.

Everything I do for my Shopify cart is for business and this does nothing to attract more customers. Once there on your site reviews ...

Toltrazuril Shop
United States
7 months using the app
August 12, 2023

Do not buy!!!

The worst plugin I've come across and one of the worst customer loyalty I've received!!!!!

I worked so hard to get my reviews with authentic photos and everything, and just one day everything was deleted but still on the site it says that I actually have reviews, you can access one of the products to see its rating and the number of reviews, but it was possible to see the reviews ...

CookUpgrade
Israel
21 days using the app
Okendo replied August 18, 2023

Hi CookUpgrade,

The original 110 reviews were submitted via the write a review button all using the same email address. Shortly thereafter, a redaction request was submitted ...