Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,101)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support, noting quick and proactive assistance. They praise its user-friendly interface and robust review management features, which enhance customer trust and engagement. The app offers extensive customization, seamless Shopify integration, and supports loyalty programs and email review requests. Merchants also value the inclusion of customer photos and videos in reviews, contributing to improved engagement and conversion rates.

February 12, 2025

Coming across from Yotpo, the Okendo platform has altogether been superior not just from a functionality stand point but also from a price perspective for what it offers. It is key that we work with a reliable reviews partner as these tools go a long way in building credibility & trust with our customers. It would be great if all their integrations available in the USA were also offered in Australia, but overall, I’d still give them a strong rating. Amanda has played a key role in keeping our account on track and ensuring we receive the necessary support. It's been a pretty seamless experience overall.

The Detail Store
Australia
Over 3 years using the app
February 12, 2025

Been very happy with Okendo since we started using it a couple years ago. It has way more capabilities for our complex product catalog than previous review apps we have used. I needed a custom on-site solution and Okendo's support was very helpful and got it done for me no problem in a timely manner. Thank you!

rockflowerpaper
United States
Over 1 year using the app
January 5, 2025

We have recently migrated our loyalty program over to Okendo and have been blown away with the support we have been given from the team. Scott and Alannah always went above and beyond with helping us build, migrate and launch our program and we simply couldn't have done it without them. They stepped us through the process, and contributed a lot of time and resources to ensure we were ready to go under our 2 week turnover.

The Okendo app is incredibly more user friendly than our previous platform, Loyalty lion, and we have already seen developments in the backend, analytics and front end customisation since our launch and feel comforted about the speed of their developments and improvements.

Perfect Potion
Australia
Over 2 years using the app
January 22, 2025

Okendo is such a great platform. It allows us to keep track of all our reviews and they have a bunch of other cool features that makes engaging with our customers super smooth. Our Account Manager Amanda is great and super knowledgeable. Definitely would recommend Okendo!

Om Mushroom Superfood
United States
Almost 2 years using the app
February 12, 2025

Okendo's onboarding process is detail-oriented, and the feature I appreciate the most is the one-stop solution that offers loyalty programs, reviews, etc. It allows seamless integration while also gathering useful data from surveys. I would say this is one of the best review solutions for e-commerce.

MycoMood
United States
5 months using the app
January 31, 2025

Would always thank Okendo for the good assistance. Switched to different platform but eventually came back here. Migrating back is not that hard and they had assisted us.

Also shout out to Paulo!

- Jayne from The NJC Team

Nikkia Joy Cosmetics
Australia
About 2 years using the app
January 23, 2025

The best onboarding I have experienced. Quick, simple and actually achieved what they said they would do.

We changed from another review/loyalty platform, which I thought was going to be a major headache, particularly with loyalty points.

To my surprise, the new program was created, all data imported and we were live within 3 weeks.

Knobby Underwear
Australia
About 1 year using the app
December 4, 2024

I was skeptical about Okendo when we first did an upgrade to all the bells and whistles. But now that we are using all the features, it made our website great and engaging especially to our most loyal customers. Great customer service as well. I had a recent optimization call with Laura Gomez and she helped me understand how to use the features even more. When you're paying a good amount of money for an app here on Shopify, it's good to have a good support system to go with it. Thanks Okendo.

Spread The Love Foods
United States
Over 2 years using the app
February 4, 2025

I would highly recommend Okendo as it has been a very useful supporter for me to help market my product, retent my customers, and help express customers' reviews in a efficient and clear way. The customer service team is very professional and helpful. I am receiving their support every day. For example, André who has been an amazing support advisor who is not only professional, but also can think from the customers' point of views to provide valuable advice.

June HH
United Kingdom
4 months using the app
February 12, 2025

Okendo is the best review app!! I use the free version and there is a lot of customizable options and widgets you can use on your store. The customer service is also AMAZING! I have messaged them 3-4 times and every time they have resolved my question and/or fixed a problem I was having. Shout out to Juan, who has been such a huge help! I would 100% recommend them to any Shopify store looking for a review app.

Diddi and Bea
United States
4 months using the app