Okendo: Reviews & Loyalty

If you are a new business starting out (like us) you must download and use Okendo. Reviews matter signficantly to other buyers and also to the business for feedback. The Okendo help support is great in case you are confused or need help with something. It easily integrates with Shopify. You can customize the reviews with your own branding. It is great!

We just launched our loyalty platform on Okendo and the support getting live has been great. Meriem from Okendo was really helpful answering all of our questions, troubleshooting issues, helping us configure the program and even working through some creative solutions around custom actions unique to our program. Would recommend!

Okendo has been a great addition to our review process. The platform’s user interface is incredibly intuitive, and navigating it across multiple regions is a breeze. Even more impressive is the support we’ve received—Ana and Scott have been there every step of the way with prompt, friendly, and knowledgeable service. We couldn’t be happier with Okendo and the team. Highly recommend!

I have worked with other reviews and loyalty apps in the past and Okendo is the best! Their support team is top notch and helps us maximize our results with the platform. Love Okendo!

The reviews feature are alright but quite expensive.

We give 1 star because every single time we have an issue the customer service cannot help. It is like it young children working with absolutely no knowledge about the products and with no will to help either.

They do not listen, they do not read, and they do not help. They answer slow even on live-chat letting you wait as long as it takes until you leave the chat and then hits you with "are you still here" and "we have closed this ticket please contact us if you need more help". Every single time.

They let you wait 10-30 minutes for each answer. This way they let you wait for hours with absolutely no shame until you are tired and leave. Then they close the ticket and mark it as 'solved' (:

It is absolutely astonishing the incompetence we experience from the customer service every. single. time.

Also it's not a onetime thing - it's at least 15-20 different customer service agents with the exact same behavior.

We will now find another provider to handle reviews for us.

Great customer service and have always been quick to reply and even give custom plans for our business use. Tons of app features. Only con I would say is that it is a little pricey with lots of paywalls but you get what you pay for.

The app is so easy to use and learn. A lot of cool features are available which make our work easy. The meeting we'd with Laura was so much productive, Laura is objective and help us a lot to update some options in our online stores. A great help to get more reviews. She was awesome and shared a lot of useful information, also made sure to answer all of our questions and doubts.

We've been using Okendo Reviews for over 2 years and have been using the Loyalty program for at least 6 months. Everything works well, has great integration with Shopify and support is very good. The support side is getting better. Seems that as new features are launched, the support team (sometimes) seems a little behind. But nothing has impeded the user experience for our customers. It's not cheap, but the return is well worth it.

Adding in an additional comment. Thumbs up to Henry Thompson (Customer Support) ran us thru some additional tools and really great tweaks to Klaviyo that will enhance our review and loyalty program.

Worked flawless since start, never any problems. Good support and awesome customer success management.

Fantastic support from Paulo. Super quick to respond and resolve an issue we were not able to figure out. Thank you :)