Reviews (878)

Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, powerful review management tools, and seamless e-commerce integration. They appreciate the quick setup, customizable review request emails, and valuable analytics. The app's customer support is often praised for its responsiveness. Additional features like aesthetic customization, review syndication, and customer vouchers are also valued. Despite its comprehensive features, merchants find it fast, flexible, and a game changer for conversion rates, even on the free plan.

June 7, 2024

We recently switched from Yotpo to Okendo, and we couldn't be happier with our decision! The transfer process was seamless thanks to Okendo's exceptional support team. They guided us every step of the way, creating a detailed checklist to ensure everything went smoothly.

Since the move, we've been able to personalize and polish our email requests through the Klaviyo integration, which was not possible with Yotpo. Additionally, we can now send review requests via SMS through Attentive, another feature we previously lacked. These new capabilities have significantly increased our review count.

The Okendo platform is much easier to navigate and manage. Our account manager has been incredibly helpful, providing valuable recommendations and support to help us achieve our goals. Overall, we highly recommend Okendo for its superior functionality and outstanding customer service.

United States
Almost 2 years using the app
May 23, 2024

Customer service went above and beyond with helping update and implement features within my plan. I am looking forward to growing my business to be able to utilize many of the other features.

Shimmerwood Beverages
United States
Over 2 years using the app
June 7, 2024

We've been using Okendo for Reviews for about a year and just added their Survey package. It's been insightful and helpful in a really short amount of time. The UI is intuitive and all the basic functions you want are there.

Simple Modern
United States
12 months using the app
June 13, 2024

We've been very fortunate with our account management team and their support for hosting Okendo on multiple sites in multiple regions. We have had a few minor tech challenges but they always reply promptly and with the right advice! The reviews are easy to manage and the back end straightforward to navigate! Highly recommend.

PTP Fit (US)
United States
10 months using the app
June 4, 2024

Truly amazing customer service. They go above and beyond and are very responsive, calm and thorough. The reviews on our store really help get sales across the line.

The Swag AU
About 4 years using the app
June 6, 2024

We love Okendo. Setup is quick and our day-to-day user experience is great. We'd recommend Okendo to anyone looking to set up ratings and reviews quickly.

United States
About 1 year using the app
June 4, 2024

Amazing customer service and amazing onboarding team. I cant say enough good things about this company.

Lemonhead LA
United States
Over 2 years using the app
May 7, 2024

I've been in tech for 30 years and seen a lot of product in my time. Okendo has excellent UI / UX and a full stack of features to help your store grow.

Their customer service is exceptional and the attentive hand holding they offer though setup and tuning is next level. We put in a feature request two weeks ago for post checkout referrals for non Shopify Plus accounts and I received a message from their support today to let me that it's ready to ship already

A fast moving product. Highly recommended

Anti Wrinkle Skincare
United Kingdom
6 months using the app
May 17, 2024

Their customer support is unmatched. We consistently get live chat replies within 10min that are not only helpful, but go above and beyond to solve issues. Their product is intuitive and easy to use and has great documentation!

United States
Almost 2 years using the app
March 28, 2024

amazing customer service. I updated my theme and couldn't figure out how to get the reviews back, and they helped me instantly. You can check out how the reviews theme and style look on our website

Salty Aura
Almost 3 years using the app