Okendo: Reviews & Loyalty

Great app so far, easy to set up and easy for customers to leave reviews. The support team were great and answered questions really quickly!

Excellent reviews product and team. Integration has been seamless and such an asset to our growing business.

WOW! Okendo stands out from the pack - not only in terms of capability and customisability, but from a support and help perspective too!

Amazingly great service with caring staff looking after the setup. Very please with our experience with Okendo. Would highly recommend.

The team at Okendo made the whole onboarding experience super easy from start to finish.
Scott was super helpful and gave us tailored advice on what would suit our website best and Angelica is amazing with answering the millions of questions I had about Klaviyo connections and site designs.

We were looking for a new platform and this app combined several of the things we wanted: a solid review system that displays nicely, supports video and photo reviews, product FAQ, and sliding scale product attributes. It's a tall order to ask any single system to cover all of these nicely, let alone at a reasonable price. We love that all of these are just part of the Okendo system and all integrate so cleanly. There were several other features that we only discovered as we worked through installation, like detailed email flows, Klaviyo integration, and customer attributes. All valuable additions that are just gravy on top of an already excellent system. And finally, what might be the most important part of any service: the customer service is absolutely fantastic. Integration was excellent and they were always available to help with questions and concerns. I wish every Shopify app had this level of support and dedication. A+ all around, and for a MUCH better price than other well known review platforms.

There was one simple customization that was promised before joining for which after they said we would have to upgrade plans to get (it was originally going to be included for migrating here).

Grateful for Scott, Shandy and Vanessa. Their onboarding was fantastic and we're excited to use Okendo! Thanks for the great support.

Excellent onboarding service. Have answered multiple questions for me promptly. Very smoothly integrates with store. I imported Amazon reviews to get started and that was relatively straight forward. Thank you.

I liked that the app was quite easy to set up and the possibility to give free vouchers to customers that would wirte reviews.
The review form and interface look very pretty.

What I don't like: The app gives you the option to include the questions widget on the product page while being on the basic plan. This means customers can write questions but you'll never know about it and won't get notified about them.

Also when you are on the basic plan the sender of the email is always Okendo. Having a customer base that does not use e-mail that often makes it almost impossible to get reviews when an unknown company "okendo" writes them an email and asks for a review.

Another thing is that the app can slow down your store a bit. Not heavily but quite a bit - be aware of that.

Support was quick and nice!