Okendo: Reviews & Loyalty
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,112)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its excellent customer support and smooth Shopify integration, enhancing user experience and interaction. They value the customization options for review widgets, boosting customer trust with features like photo and video reviews. Additional tools like email review requests and loyalty programs help gather impactful reviews and improve retention. Merchants also note improved customer conversions and business performance, with a comprehensive free plan for new users.
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Do not buy!!!
The worst plugin I've come across and one of the worst customer loyalty I've received!!!!!
I worked so hard to get my reviews with authentic photos and everything, and just one day everything was deleted but still on the site it says that I actually have reviews, you can access one of the products to see its rating and the number of reviews, but it was possible to see the reviews ...
Hi CookUpgrade,
The original 110 reviews were submitted via the write a review button all using the same email address. Shortly thereafter, a redaction request was submitted ...
Customer support was fast and accurate. And we're already getting great reviews rolling in. Was easy to set up. It's working great. No complaints.
By far the most well-crafted, high-quality reviews app for any store looking for a high-end solution. Great support as well - can't complain.
Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.
Followed the prompts to use the app and it didn;t work.
Requested support via the in app chat, no response.
Requested support via email twice, no response.
Very disappointed that this happened with a customer review app
Hi Continuous Flow BJJ,
Thank you for your feedback. We did reach out to you via email over a week ago; however, we didn't receive a reply. It's our goal to provide you with ...
I got an awesome help especially from Shiela & Laura from Okendo support team. They help me out really quick, in just 2 minutes. Outstanding service!!
Update:
Problem resolved, so far app is working fine.
Initial review:
This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked.
On the positive side, support was responsive.
So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app
UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the ...
Okendo cannot be manually translated into a custom language. Very strange that in the basic languages Okendo has a Russian translation, this during the war with Ukraine and when sanctions are imposed on Russia. Shame on you