Okendo: Product Reviews & UGC , 711 reviews
We are very happy with our decision to go with Okendo! The level of customization Okendo offers was exactly what our brand was looking for. However, the best part of using this platform has been the customer service experience. From install to launch and beyond, we have had excellent support. Allison M. feels like an extension of our own internal team. Her help made launching with Okendo completely seamless, and we were able to go live in just over a week. We are so grateful for her support!
Great and easy app to implement reviews on your store. User friendly and amazing customer service. L
I am super impressed with this app. The help articles are thorough and reading them really helps you get the most out of the features. I like being able to group reviews, because when you're just starting it's good to group them under one brand or product family until you have enough reviews of individual products. Being able to show reviews only for certain products was what we really needed, and with the aid of the super-helpful customer support team, we made it happen! They have bent over backwards to help us with every question along the way. The free trial period is gold! Okendo is fun to use and easy to set up, with lots of options, even only on the Essential plan. The only improvement I can think of is if you could search the history by customer name, not just email.
Okendo has been a gamechanger for us. We started with a different *very expensive* review app and onboarding was clunky and not great. We ended up switching to Okendo on a whim to save money, but also we liked what the backend looked like as it seemed cleaner and little bit easier to manage. The onboarding team, dev team, and customer support were all great! Allison, my customer success manager has been so on top of getting us moving, she sometimes waited on me for an answer! We have a super custom website, so fitting the reviews into our theme made me worried, but it was a breeze for them. I can't recommend Okendo enough! Their pricing is fair, their team is awesome, and my customers have an easy time leaving reviews (which helps us so much!).
Highly recommend!! Fantastic service, we haven't had Okendo long and we already have reviews pouring in. Sales have increased which is exciting!
The team at Okendo is amazing - installed the app super quickly on our site and were a joy to work with! Best experience, best team, best results. I spent 10 hours researching what product review app to use - save yourself the time and just use this one.
Okendo is a wonderful tool that our internal team and our customers find easy to use, intuitive and most of all, helpful. Our CVR increased with the reviews widget populating on our PDPs, and the customer support team is very helpful with tips to optimize and grow the reviews strategy, Big fan of Okendo!
Our team has had a great experience onboarding Okendo. Allison has been a wonderful Customer Success Manager, very responsive and detail oriented. The platform is a lot more user friendly than others we looked at and we were able to integrate it into our theme beautifully.
Working with Okendo has been a breath of fresh air! From our initial meeting with Mor, to our launch with our success manager Margaux, the entire experience with the Okendo team has been wonderful. Margaux took the time to answer our many questions, assist with setting up our email flows and helped customize our widget to perfectly match our brand. The app was easy to implement on our site, the dashboard UX is very user friendly, the support team is quick to respond and the transition from our other provider has been seamless. Thank you Okendo team!
Mor, Matthew*, and Jade* - thank you! This team's service etiquette is top notch and responsive. Very easy to work with the OKENDO team across the board. Matthew is the absolute best... I know, I know, they have 100% 5-star review which is crazy but the thoughtfulness in how he helped me review my tech stack was A+++++. Appreciate it.